QMTD 3600 Exam 2 || Questions and Correct Detailed Answers.
Activity correct answers a group of tasks needed to create and deliver an intermediate or final
output.
Continuous flow processes correct answers create highly standardized goods or services, usually
around the clock in very high volumes
Custom, or make-to-order, goods and services correct answers generally produced and delivered
as one of a kind or in small quantities, and designed to meet specific customers' specifications
Customer-routed services correct answers those that offer customers broad freedom to select the
pathways that are best suited for their immediate needs and wants from many possible pathways
through the service delivery system
Flow shop processes correct answers organized around a fixed sequence of activities and process
steps, such as an assemble line, to produce a limited variety of similar goods or services
Job shop processes correct answers organized around particular types of general-purpose
equipment that are flexible and capable of customizing work for individual customers
option, or assemble-to-order, goods and services correct answers configurations of standard
parts, subassemblies, or service that can be selected by customers from a limited set
Pathway correct answers a unique route through a service system
Process boundary correct answers the beginning or end of a process
Process map (flowchart) correct answers describes the sequence of all process activities and
tasks necessary to create and deliver a desired output or outcome
, Product-process matrix correct answers a model that describes the alignment of process choice
with the characteristics of the manufactured good
Product life cycle correct answers a characterization of product growth, maturity, and decline
over time
Projects correct answers large-scale, customized initiatives that consists of many smaller tasks
and activities that must be coordinated and completed to finish the entire initiative on time and
within budget
Provider-routed services correct answers services in which customers follow a very small
number of possible and predefined pathways through the service system.
Reengineering correct answers has been defined as "the fundamental rethinking and radical
redesign of business processes to achieve dramatic improvements in critical, contemporary
measures of performance, such as cost, quality, service, and speed."
Service-encounter activity sequence correct answers consists of all the process steps and
associated service encounters necessary to complete a service transaction and fulfill a customer's
wants and needs
Standard, or make-to-stock, goods and services correct answers made according to a fixed
design, and the customer has no options from which to choose
Task correct answers a specific unit of work required to create an output
Value Stream correct answers refers to all value-added activities involved in designing,
producing, and delivering goods and services to customers
Allowances correct answers include time for labor fatigue and personal needs, equipment
breakdowns, rest periods, information delays, and so on.
Activity correct answers a group of tasks needed to create and deliver an intermediate or final
output.
Continuous flow processes correct answers create highly standardized goods or services, usually
around the clock in very high volumes
Custom, or make-to-order, goods and services correct answers generally produced and delivered
as one of a kind or in small quantities, and designed to meet specific customers' specifications
Customer-routed services correct answers those that offer customers broad freedom to select the
pathways that are best suited for their immediate needs and wants from many possible pathways
through the service delivery system
Flow shop processes correct answers organized around a fixed sequence of activities and process
steps, such as an assemble line, to produce a limited variety of similar goods or services
Job shop processes correct answers organized around particular types of general-purpose
equipment that are flexible and capable of customizing work for individual customers
option, or assemble-to-order, goods and services correct answers configurations of standard
parts, subassemblies, or service that can be selected by customers from a limited set
Pathway correct answers a unique route through a service system
Process boundary correct answers the beginning or end of a process
Process map (flowchart) correct answers describes the sequence of all process activities and
tasks necessary to create and deliver a desired output or outcome
, Product-process matrix correct answers a model that describes the alignment of process choice
with the characteristics of the manufactured good
Product life cycle correct answers a characterization of product growth, maturity, and decline
over time
Projects correct answers large-scale, customized initiatives that consists of many smaller tasks
and activities that must be coordinated and completed to finish the entire initiative on time and
within budget
Provider-routed services correct answers services in which customers follow a very small
number of possible and predefined pathways through the service system.
Reengineering correct answers has been defined as "the fundamental rethinking and radical
redesign of business processes to achieve dramatic improvements in critical, contemporary
measures of performance, such as cost, quality, service, and speed."
Service-encounter activity sequence correct answers consists of all the process steps and
associated service encounters necessary to complete a service transaction and fulfill a customer's
wants and needs
Standard, or make-to-stock, goods and services correct answers made according to a fixed
design, and the customer has no options from which to choose
Task correct answers a specific unit of work required to create an output
Value Stream correct answers refers to all value-added activities involved in designing,
producing, and delivering goods and services to customers
Allowances correct answers include time for labor fatigue and personal needs, equipment
breakdowns, rest periods, information delays, and so on.
