MGMT 320 EXAM 2 QUESTIONS AND ANSWERS
A hierarchy culture has an internal focus and most values ____. - Answers - stability
and control
The company dress code and award ceremonies are part of its ____. - Answers -
observable artifacts
Espoused values are _____. - Answers - explicitly stated values and norms preferred by
an organization
Greg, the CEO of Organic Market, wants managers and employees to instruct each
other about the organization's chosen values and beliefs. Greg has encouraged the
seasoned employees to retell stories about the company legends, and he plans on
bringing back the monthly rewards. Greg is endeavoring to ____. - Answers - embed
company culture
A(n) ______ is a system of consciously coordinated activities or forces of two or more
people. - Answers - organization
Ann is a teacher who became interested in helping adults in some of the poorer
neighborhoods learn how to read. She plans to start a reading center in a low income
area to help residents with reading skills at no cost. Ann's center is an example of a(n)
_____. - Answers - nonprofit organization
The chain of command is also known as _____. - Answers - the vertical hierarchy
The arrangement of having discrete parts of a task done by different people is known as
a(n) ____. - Answers - division of labor
A control mechanism for making sure the right people do the right things at the right
time is a(n) _____. - Answers - hierarchy of authority
Philip, a shift manager in a factory, has 40 employees on his shift that he directly
supervises. The 40 workers who report directly to Philip represent his _____. - Answers
- span of control
A system of shared beliefs and values that develops within an organization and guides
the behavior of its members is known as the company's culture or organizational
culture. - Answers - true
The IT network that allows for the movement of organizational information within that
company is known as the organizational structure. - Answers - false
, Thomas, an employee for a government contractor, likes the strict culture that he finds
with ABC Industries, which supplies equipment parts to several government bases.
There is very little focus on the external environment and little company flexibility due to
the type of customers they serve. Since the product they sell needs little improvement
and there is virtually no competition, few are risks taken. This is an example of an
adhocracy culture. - Answers - false
(an adhocracy culture does take risks, has an external focus, and values flexibility)
Organizational culture appears as five layers: observable artifacts, espoused values,
basic assumptions, informal groups, and management groups. - Answers - false
Hannah, the youngest owner of a family-owned grocery, wants to make sure her
company's culture is embedded in their organization. In a recent trade show workshop,
she learned that she can do this by having company rites and rituals, continuing to tell
stories about company legends, and being a role model to her employees. - Answers -
true
According to Chester I. Barnard, an organization is made up of at least one person who
strives daily to achieve the organization's goals. - Answers - false
Mutual-benefit organizations are voluntary collectives whose purpose is to advance
members' interests, while nonprofit organizations are formed to offer services to some
clients, not to make a profit. - Answers - true
Productivity expert Odette Pollar proposed that "To accomplish more in a day, you must
do more and do everything faster." - Answers - false
Two advantages of decentralization are that managers are encouraged to not solve
their own problems, but ask for assistance as soon as possible, and decisions are made
slower, since they are discussed at a higher level of management. - Answers - false
When managers and employees within the same department are brought together in
cross-functional teams to solve particular problems, this is a team-based design. -
Answers - true
In the Mary Kay Cosmetics Co., the best salespeople receive pink Cadillacs in special
awards ceremonies. This is an example of a: - Answers - symbol and value
The United Way, a charitable organization, is considered a ______ organization. -
Answers - nonprofit
XYZ Hospital has a Chief of Medical Services, a Director of Administrative Services,
and a Director of Outpatient Services. XYZ has a ___________ structure. - Answers -
functional
Ch. 9
A hierarchy culture has an internal focus and most values ____. - Answers - stability
and control
The company dress code and award ceremonies are part of its ____. - Answers -
observable artifacts
Espoused values are _____. - Answers - explicitly stated values and norms preferred by
an organization
Greg, the CEO of Organic Market, wants managers and employees to instruct each
other about the organization's chosen values and beliefs. Greg has encouraged the
seasoned employees to retell stories about the company legends, and he plans on
bringing back the monthly rewards. Greg is endeavoring to ____. - Answers - embed
company culture
A(n) ______ is a system of consciously coordinated activities or forces of two or more
people. - Answers - organization
Ann is a teacher who became interested in helping adults in some of the poorer
neighborhoods learn how to read. She plans to start a reading center in a low income
area to help residents with reading skills at no cost. Ann's center is an example of a(n)
_____. - Answers - nonprofit organization
The chain of command is also known as _____. - Answers - the vertical hierarchy
The arrangement of having discrete parts of a task done by different people is known as
a(n) ____. - Answers - division of labor
A control mechanism for making sure the right people do the right things at the right
time is a(n) _____. - Answers - hierarchy of authority
Philip, a shift manager in a factory, has 40 employees on his shift that he directly
supervises. The 40 workers who report directly to Philip represent his _____. - Answers
- span of control
A system of shared beliefs and values that develops within an organization and guides
the behavior of its members is known as the company's culture or organizational
culture. - Answers - true
The IT network that allows for the movement of organizational information within that
company is known as the organizational structure. - Answers - false
, Thomas, an employee for a government contractor, likes the strict culture that he finds
with ABC Industries, which supplies equipment parts to several government bases.
There is very little focus on the external environment and little company flexibility due to
the type of customers they serve. Since the product they sell needs little improvement
and there is virtually no competition, few are risks taken. This is an example of an
adhocracy culture. - Answers - false
(an adhocracy culture does take risks, has an external focus, and values flexibility)
Organizational culture appears as five layers: observable artifacts, espoused values,
basic assumptions, informal groups, and management groups. - Answers - false
Hannah, the youngest owner of a family-owned grocery, wants to make sure her
company's culture is embedded in their organization. In a recent trade show workshop,
she learned that she can do this by having company rites and rituals, continuing to tell
stories about company legends, and being a role model to her employees. - Answers -
true
According to Chester I. Barnard, an organization is made up of at least one person who
strives daily to achieve the organization's goals. - Answers - false
Mutual-benefit organizations are voluntary collectives whose purpose is to advance
members' interests, while nonprofit organizations are formed to offer services to some
clients, not to make a profit. - Answers - true
Productivity expert Odette Pollar proposed that "To accomplish more in a day, you must
do more and do everything faster." - Answers - false
Two advantages of decentralization are that managers are encouraged to not solve
their own problems, but ask for assistance as soon as possible, and decisions are made
slower, since they are discussed at a higher level of management. - Answers - false
When managers and employees within the same department are brought together in
cross-functional teams to solve particular problems, this is a team-based design. -
Answers - true
In the Mary Kay Cosmetics Co., the best salespeople receive pink Cadillacs in special
awards ceremonies. This is an example of a: - Answers - symbol and value
The United Way, a charitable organization, is considered a ______ organization. -
Answers - nonprofit
XYZ Hospital has a Chief of Medical Services, a Director of Administrative Services,
and a Director of Outpatient Services. XYZ has a ___________ structure. - Answers -
functional
Ch. 9
