MGT 320 (TOMA) - TEST 1 STUDY GUIDE
Management of Behavior and Organizations
Mergers - Answers - When one or more companies merge with one another
Moral Awareness - Answers - Realizing the issue has ethical implications
Middle Level Managers - Answers - Managers located in the middle layer of the
organizational hierarchy. Usually possess human skills
Efficiency - Answers - the means to use resources - people, money, raw materials
wisely and cost effectively
Effectiveness - Answers - the means to achieve results, to make the right decisions and
to successfully carry them out so that they achieve the organizations goals
Competitive Advantage - Answers - the ability of an organization to produce goods or
services more effectively than competitors do, thereby outperforming them.
e-Commerce - Answers - the buying and selling of goods or services over computer
networks
Sustainability - Answers - economic development that meets the needs of the present
without compromising the ability of future generations to meet their own needs
Functional Manager - Answers - responsible for just one organizational activity
General Manager - Answers - responsible for several organizational activities
For-Profit Organizations - Answers - organization formed for making money
Non-Profit Organizations - Answers - for offering services
ex. hospital
Mutual-Benefit Organizations - Answers - for aiding members
ex. political parties, farm co-ops
Mintzberg's Managerial Roles - Answers - A Manager:
1. relies more on verbal than written communication
2. works long hours at an intense pace
3. work is characterized by fragmentation, brevity & variety
Three Types of Managerial Roles - Answers - 1. Interpersonal Roles
, 2. Informational Roles
3. Decisional Roles
Interpersonal Roles - Answers - -Figurehead, leader & liaison
-interact with people inside and outside their work units
Informational Roles - Answers - -Monitor, Disseminator & spokesperson
-receive and communicate information
Decisional Roles - Answers - -Entrepreneur, disturbance handler, resource allocator
and negotiator
-use information to make decisions to solve problems or take advantage of opportunities
Skills of an Exceptional Manager - Answers - 1. Technical Skills
2. Conceptional Skills
3. Human Skills
Two Perspectives of Management - Answers - 1. Historical Approaches
2. Contemporary Approaches
Classical Management Approach (1900's) - Answers - A. Have work orientation
B. FOCUS: Getting work done
1. Scientific Management. Taylor, Gilbreths
2. Administrative Management. Fayol Gilbreths
3. Bureaucratic management. Weber
Behavioral Management Approach (1930's) - Answers - A. Have people orientation
B. FOCUS: Managing human work behaviors
1. Human relations movement
2. Organizational behavior, Munsterberg, Follett, Mays, Maslow, McGregor.
Theory X, & Theory Y
Quantitative Management Approach (1950's) - Answers - A. Have quantitative
orientation
B. FOCUS: Math & statistical concepts and methods for decision making
1. Management sciences
2. Operations/Production Management
3. Management Information Systems
Contemporary Management Approach (1960's) - Answers - A. Have eclectic orientation
B. FOCUS: Systems and situational thinking
1. Systems Thinking, Whole>Sum of its Parts
Management of Behavior and Organizations
Mergers - Answers - When one or more companies merge with one another
Moral Awareness - Answers - Realizing the issue has ethical implications
Middle Level Managers - Answers - Managers located in the middle layer of the
organizational hierarchy. Usually possess human skills
Efficiency - Answers - the means to use resources - people, money, raw materials
wisely and cost effectively
Effectiveness - Answers - the means to achieve results, to make the right decisions and
to successfully carry them out so that they achieve the organizations goals
Competitive Advantage - Answers - the ability of an organization to produce goods or
services more effectively than competitors do, thereby outperforming them.
e-Commerce - Answers - the buying and selling of goods or services over computer
networks
Sustainability - Answers - economic development that meets the needs of the present
without compromising the ability of future generations to meet their own needs
Functional Manager - Answers - responsible for just one organizational activity
General Manager - Answers - responsible for several organizational activities
For-Profit Organizations - Answers - organization formed for making money
Non-Profit Organizations - Answers - for offering services
ex. hospital
Mutual-Benefit Organizations - Answers - for aiding members
ex. political parties, farm co-ops
Mintzberg's Managerial Roles - Answers - A Manager:
1. relies more on verbal than written communication
2. works long hours at an intense pace
3. work is characterized by fragmentation, brevity & variety
Three Types of Managerial Roles - Answers - 1. Interpersonal Roles
, 2. Informational Roles
3. Decisional Roles
Interpersonal Roles - Answers - -Figurehead, leader & liaison
-interact with people inside and outside their work units
Informational Roles - Answers - -Monitor, Disseminator & spokesperson
-receive and communicate information
Decisional Roles - Answers - -Entrepreneur, disturbance handler, resource allocator
and negotiator
-use information to make decisions to solve problems or take advantage of opportunities
Skills of an Exceptional Manager - Answers - 1. Technical Skills
2. Conceptional Skills
3. Human Skills
Two Perspectives of Management - Answers - 1. Historical Approaches
2. Contemporary Approaches
Classical Management Approach (1900's) - Answers - A. Have work orientation
B. FOCUS: Getting work done
1. Scientific Management. Taylor, Gilbreths
2. Administrative Management. Fayol Gilbreths
3. Bureaucratic management. Weber
Behavioral Management Approach (1930's) - Answers - A. Have people orientation
B. FOCUS: Managing human work behaviors
1. Human relations movement
2. Organizational behavior, Munsterberg, Follett, Mays, Maslow, McGregor.
Theory X, & Theory Y
Quantitative Management Approach (1950's) - Answers - A. Have quantitative
orientation
B. FOCUS: Math & statistical concepts and methods for decision making
1. Management sciences
2. Operations/Production Management
3. Management Information Systems
Contemporary Management Approach (1960's) - Answers - A. Have eclectic orientation
B. FOCUS: Systems and situational thinking
1. Systems Thinking, Whole>Sum of its Parts
