MO221 final exam questions with
correct answers
conflcit - CORRECT ANSWER✔✔-The process in which one party perceives that its
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interests are being opposed or negatively affected by another party
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sources of conflict - CORRECT ANSWER✔✔-incompatible goals
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differentiation
task interdependence
| |
scarce resources
|
ambiguous rules |
communication problems |
incompatible goals - CORRECT ANSWER✔✔-one party's goals perceived to
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interfere with other's goals
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differentiation - CORRECT ANSWER✔✔-- Different values/beliefs
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- Explains cross-cultural and generational conflict
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task interdependence - CORRECT ANSWER✔✔-- conflict increases with
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interdependence |
- higher risk that parties interfere with each other
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, negative outcomes of conflict - CORRECT ANSWER✔✔-Lower performance
| | | | | | | |
Higher stress, dissatisfaction, and turnover
| | | | |
Less information sharing and coordination
| | | | |
Increased organizational politics | | |
Wasted resources | |
Weakened team cohesion (conflict among team members)
| | | | | |
positive outcomes of conflict - CORRECT ANSWER✔✔-Better decision making
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— Tests logic of arguments
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— Questions assumptions
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More responsive to the changing environment
| | | | | |
Stronger team cohesion (conflict between the team and outside opponents)
| | | | | | | | |
how to defuse conflict on teams - CORRECT ANSWER✔✔-Talk privately with the
| | | | | | | | | | | |
parties involved | |
Give both parties a chance to have their voice heard
| | | | | | | | | |
Emphasize superordinate/common goals | | |
Align values and beliefs where possible
| | | | |
Encourage perspective-taking | |
If necessary, create temporary (or permanent distance) between conflicting
| | | | | | | | |
parties |
Carefully structure task and roles
| | | | |
Clarify rules and procedures
| | | |
correct answers
conflcit - CORRECT ANSWER✔✔-The process in which one party perceives that its
| | | | | | | | | | |
interests are being opposed or negatively affected by another party
| | | | | | | | | |
sources of conflict - CORRECT ANSWER✔✔-incompatible goals
| | | | | |
differentiation
task interdependence
| |
scarce resources
|
ambiguous rules |
communication problems |
incompatible goals - CORRECT ANSWER✔✔-one party's goals perceived to
| | | | | | | | |
interfere with other's goals
| | |
differentiation - CORRECT ANSWER✔✔-- Different values/beliefs
| | | | | |
- Explains cross-cultural and generational conflict
| | | | |
task interdependence - CORRECT ANSWER✔✔-- conflict increases with
| | | | | | | |
interdependence |
- higher risk that parties interfere with each other
| | | | | | | |
, negative outcomes of conflict - CORRECT ANSWER✔✔-Lower performance
| | | | | | | |
Higher stress, dissatisfaction, and turnover
| | | | |
Less information sharing and coordination
| | | | |
Increased organizational politics | | |
Wasted resources | |
Weakened team cohesion (conflict among team members)
| | | | | |
positive outcomes of conflict - CORRECT ANSWER✔✔-Better decision making
| | | | | | | | |
— Tests logic of arguments
| | | | |
— Questions assumptions
| | |
More responsive to the changing environment
| | | | | |
Stronger team cohesion (conflict between the team and outside opponents)
| | | | | | | | |
how to defuse conflict on teams - CORRECT ANSWER✔✔-Talk privately with the
| | | | | | | | | | | |
parties involved | |
Give both parties a chance to have their voice heard
| | | | | | | | | |
Emphasize superordinate/common goals | | |
Align values and beliefs where possible
| | | | |
Encourage perspective-taking | |
If necessary, create temporary (or permanent distance) between conflicting
| | | | | | | | |
parties |
Carefully structure task and roles
| | | | |
Clarify rules and procedures
| | | |
