RISE UP - Retail Industry
Fundamentals (U2)
quality customer service—ANSWER--delivering a positive, memorable
experience that is more than what the customer expected
customer service—ANSWER--help, information and recommendations
that company representatives give people who explore or buy its products
customer satisfaction—ANSWER--the measure of how happy a customer
is with a specific transaction and their overall experience
customer loyalty life cycle—ANSWER--1- Customer has want or need
2- Customer considers different purchase options
3- Customer chooses a buying option (instore or online)
4- Customer either likes or dislikes experience
5- Customer has a good customer service experience and purchases from
the retailer again
Fundamentals (U2)
quality customer service—ANSWER--delivering a positive, memorable
experience that is more than what the customer expected
customer service—ANSWER--help, information and recommendations
that company representatives give people who explore or buy its products
customer satisfaction—ANSWER--the measure of how happy a customer
is with a specific transaction and their overall experience
customer loyalty life cycle—ANSWER--1- Customer has want or need
2- Customer considers different purchase options
3- Customer chooses a buying option (instore or online)
4- Customer either likes or dislikes experience
5- Customer has a good customer service experience and purchases from
the retailer again
