Certify Travel Associate Multiple Choice
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Terms in this set (50)
Business Ethics C. managing stress.
Taking mental vacations and
exercising regularly are ways of:
A. managing your time.
B. enhancing professionalism through
education.
C. managing stress.
D. displaying ethical behavior.
Business Ethics A. is a mark of a professional.
A commitment to ongoing education
and training:
A. is a mark of a professional.
B. is not necessary once you've
gotten a job.
C. is too costly for most travel
industry employees.
D. can create a problem with ethical
decisions.
,Business Ethics D. offer an alternative solution.
A loyal customer asks you to do
something unethical. You:
A. do it anyway—the customer is
always right.
B. explain to the customer why it is
unethical.
C. avoid the situation by not taking
the customer's call.
D. offer an alternative solution.
Business Ethics A. True
Professionalism implies a
commitment to the standards of an
occupation and the interests of the
client.
A. True
B. False
Business Ethics B. False
Your professional image describes
the way you look, not the way you
act.
A. True
B. False
, Business Ethics B. False
Disclosing information that is
factually inaccurate is ethical if it
closes the sale.
A. True
B. False
Business Ethics D. a commitment to ethical behavior.
A professional possesses the
necessary knowledge and skills for
the job as well as:
A. an expensive business suit.
B. sporadic education and training.
C. the willingness to give the
agency's interests priority over the
client's interests.
D. a commitment to ethical behavior.
Business Ethics C. disclose accurate information.
A professional code of ethics should:
A. use false or deceptive advertising
practices.
B. undermine the integrity of
dominant competitors.
C. disclose accurate information.
D. misrepresent services provided
when necessary.
QUESTIONS AND ANSWERS | LATEST UPDATE |
INSTANT DOWNLOAD
Save
Terms in this set (50)
Business Ethics C. managing stress.
Taking mental vacations and
exercising regularly are ways of:
A. managing your time.
B. enhancing professionalism through
education.
C. managing stress.
D. displaying ethical behavior.
Business Ethics A. is a mark of a professional.
A commitment to ongoing education
and training:
A. is a mark of a professional.
B. is not necessary once you've
gotten a job.
C. is too costly for most travel
industry employees.
D. can create a problem with ethical
decisions.
,Business Ethics D. offer an alternative solution.
A loyal customer asks you to do
something unethical. You:
A. do it anyway—the customer is
always right.
B. explain to the customer why it is
unethical.
C. avoid the situation by not taking
the customer's call.
D. offer an alternative solution.
Business Ethics A. True
Professionalism implies a
commitment to the standards of an
occupation and the interests of the
client.
A. True
B. False
Business Ethics B. False
Your professional image describes
the way you look, not the way you
act.
A. True
B. False
, Business Ethics B. False
Disclosing information that is
factually inaccurate is ethical if it
closes the sale.
A. True
B. False
Business Ethics D. a commitment to ethical behavior.
A professional possesses the
necessary knowledge and skills for
the job as well as:
A. an expensive business suit.
B. sporadic education and training.
C. the willingness to give the
agency's interests priority over the
client's interests.
D. a commitment to ethical behavior.
Business Ethics C. disclose accurate information.
A professional code of ethics should:
A. use false or deceptive advertising
practices.
B. undermine the integrity of
dominant competitors.
C. disclose accurate information.
D. misrepresent services provided
when necessary.
