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### **Question 1**
A DCW who provides personal care needs must have which qualifications?
A. Level 1 training only
B. Level 2 training only
C. Level 1 + Level 2 + agency orientation + CPR/First Aid
D. CPR certification only
**Correct Answer:** C
**Rationale:**
Direct Care Workers must meet foundational and advanced training requirements, plus agency-
specific orientation and CPR/First Aid. This ensures they are prepared to provide safe care and
handle emergencies.
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### **Question 2**
, The communication process involves which components?
A. Speaker only
B. Listener only
C. The sender, listener, message, and feedback
D. Message only
**Correct Answer:** C
**Rationale:**
Effective communication requires a sender to deliver a message, a listener to receive it, and
feedback to confirm understanding. Omitting any component can lead to miscommunication.
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### **Question 3**
If you suspect a client is being abused, what should you do?
A. Confront the abuser
B. Ignore it
C. Tell your supervisor immediately
D. Wait for proof