MBA 704 - KUNGU - WEEK 7 - CHAPTERS 11 & 12 ACTUAL
EXAM PAPER 2026 QUESTIONS WITH ANSWERS GRADED
A+
● nature of a group. Answer: - two or more interdependent individuals - influence one
another through social interaction
● nature of a team. Answer: - two or more people, with work roles that require them to be
interdependent - operate within the organization, performing relevant tasks - affect others
inside and outside the organization - membership is identifiable to those on or not on the team
● formal groups. Answer: group members are formally assigned
● informal groups. Answer: groups formed spontaneously by people who share - interests -
values - identities
● identity groups. Answer: based on the social identities of members
● virtual teams. Answer: work together but are separated by time, distance, or organizational
structure
● virtual team technologies. Answer: - audio conferencing - videoconferencing - real-time
electronic communication - different-time electronic communication - keypad voting systems -
group project management software - text messaging - messaging boards - web conferencing
- blogs and wiki sites
● functional teams. Answer: - production teams - service teams - management teams -
project teams - advisory teams
● self-managing teams. Answer: - more worker satisfaction - lower turnover and
absenteeism - increased productivity - higher quality work - more engaged in work - higher
level of commitment to the team
● team effectiveness. Answer: - knowledge criteria - affective criteria - outcome-acceptability
of team outputs - outcome-team viability for the future - team needed?
● synergy. Answer: - greater goal commitment - greater variety of skills and abilities used for
task achievement - greater sharing of knowledge
, ● process loss. Answer: - time and energy members spend maintaining the team -
managing, coordinating, and implementing effective communication within the team
● factors affecting effectiveness. Answer: - team composition - diversity - personality -
team orientation - team structure
● team composition. Answer: assumptions can lead to mistakes - people who are similar to
each other will work better together—create homogeneous teams - everyone knows how or is
suited to work in a team - a larger team is always better
● diversity fault lines. Answer: - type of task - outcome - type of diversity - time
● personality. Answer: - agreeableness - emotional stability - individual conscientiousness -
team-level extraversion - openness to experience
● team orientation. Answer: extent to which an individual works well with others, wants to
contribute to team performance, and enjoys being on a team
● team structure. Answer: ongoing means of formal coordination: roles, norms, task
structure - how tasks are grouped - division of individual task responsibilities
● task roles. Answer: - initiator/contributor - information seeker - information giver -
elaborator - opinion giver - coordinator - orienter - evaluator/critic - energizer - procedural
technician - recorder
● socioemotional roles. Answer: - encourager - harmonizer - compromiser - gatekeeper -
standard setter - observer - follower
● individual roles. Answer: - aggressor - blocker - dominator - evader - help seeker -
recognition seeker
● norms. Answer: rules or standards that regulate the team's behavior
● task structure. Answer: divisible, unitary, maximization, optimization, additive,
compensatory, disjunctive, conjunctive tasks
● divisible tasks. Answer: separated into subcomponents
● unitary tasks. Answer: cannot be divide; performed individually
● maximization tasks. Answer: quantity goal
● optimization tasks. Answer: quality goal
EXAM PAPER 2026 QUESTIONS WITH ANSWERS GRADED
A+
● nature of a group. Answer: - two or more interdependent individuals - influence one
another through social interaction
● nature of a team. Answer: - two or more people, with work roles that require them to be
interdependent - operate within the organization, performing relevant tasks - affect others
inside and outside the organization - membership is identifiable to those on or not on the team
● formal groups. Answer: group members are formally assigned
● informal groups. Answer: groups formed spontaneously by people who share - interests -
values - identities
● identity groups. Answer: based on the social identities of members
● virtual teams. Answer: work together but are separated by time, distance, or organizational
structure
● virtual team technologies. Answer: - audio conferencing - videoconferencing - real-time
electronic communication - different-time electronic communication - keypad voting systems -
group project management software - text messaging - messaging boards - web conferencing
- blogs and wiki sites
● functional teams. Answer: - production teams - service teams - management teams -
project teams - advisory teams
● self-managing teams. Answer: - more worker satisfaction - lower turnover and
absenteeism - increased productivity - higher quality work - more engaged in work - higher
level of commitment to the team
● team effectiveness. Answer: - knowledge criteria - affective criteria - outcome-acceptability
of team outputs - outcome-team viability for the future - team needed?
● synergy. Answer: - greater goal commitment - greater variety of skills and abilities used for
task achievement - greater sharing of knowledge
, ● process loss. Answer: - time and energy members spend maintaining the team -
managing, coordinating, and implementing effective communication within the team
● factors affecting effectiveness. Answer: - team composition - diversity - personality -
team orientation - team structure
● team composition. Answer: assumptions can lead to mistakes - people who are similar to
each other will work better together—create homogeneous teams - everyone knows how or is
suited to work in a team - a larger team is always better
● diversity fault lines. Answer: - type of task - outcome - type of diversity - time
● personality. Answer: - agreeableness - emotional stability - individual conscientiousness -
team-level extraversion - openness to experience
● team orientation. Answer: extent to which an individual works well with others, wants to
contribute to team performance, and enjoys being on a team
● team structure. Answer: ongoing means of formal coordination: roles, norms, task
structure - how tasks are grouped - division of individual task responsibilities
● task roles. Answer: - initiator/contributor - information seeker - information giver -
elaborator - opinion giver - coordinator - orienter - evaluator/critic - energizer - procedural
technician - recorder
● socioemotional roles. Answer: - encourager - harmonizer - compromiser - gatekeeper -
standard setter - observer - follower
● individual roles. Answer: - aggressor - blocker - dominator - evader - help seeker -
recognition seeker
● norms. Answer: rules or standards that regulate the team's behavior
● task structure. Answer: divisible, unitary, maximization, optimization, additive,
compensatory, disjunctive, conjunctive tasks
● divisible tasks. Answer: separated into subcomponents
● unitary tasks. Answer: cannot be divide; performed individually
● maximization tasks. Answer: quantity goal
● optimization tasks. Answer: quality goal
