AIR CANADA ROUGE EXAM
QUESTIONS AND ANSWERS 100% PASS
2026/2027
What is deadhead travel? - ANS When a Rouge employee is travelling off-duty to another
airport to report for a flight.
What are the items a cabin crew member must have on them at all times while on duty? -
ANS RAIC
Passport
Visas (if applicable)
Dangerous Goods
Watch
Company ID
What is the chain of command? - ANS Captain
Relief Captain
First Officer
Relief First Officer
In Charge Flight Attendant
Flight Attendants in order of seniority
What are the three C's of crew resource management? - ANS Communication
2026/2027 ALLRIGHTS RESERVED
1
,Cooperation
Coordination
When should a cabin crew member report for duty? - ANS One hour prior to flight departure
Who is responsible for conducting the pre-flight safety briefing? - ANS The in-charge flight
attendant
How are the crew seats assigned? - ANS In order of priority
What is the procedure if a piece of equipment is nonoperational? - ANS The flight attendants
must inform the in-charge flight attendant, who in turn informs the captain
What must be checked in the galley? - ANS No suspicious items or activity noticed in the:
stowage
waste
oven
coffee makers
trollies
carriers
How much of a gap should be between the bridge and the aircraft? - ANS Maximum 2 inches
Why is there a gap between the bridge and the aircraft? - ANS it is necessary to prevent
damage to the aircraft
Passenger boarding can only commence when: - ANS all cabin crew are boarded
2026/2027 ALLRIGHTS RESERVED
2
,What is the minimum number of cabin crew required to fuel a 319 with passengers on board? -
ANS 3
What is the minimum number of cabin crew required to fuel a 321 with passengers on board? -
ANS 4
What is the minimum number of cabin crew required to fuel a 767 with passengers on board? -
ANS 6
What is the only exception to the minimum number of cabin crew required to fuel an aircraft
with passengers on board? - ANS If a cabin crew member is using the bridge phone
What is the APU? - ANS Auxiliary Power Unit
Where is the APU located? - ANS in the aft
What is the procedure for transporting live organs? - ANS -The customer sales agent delivers
the organ directly to the in-charge flight attendant
-the in-charge flight attendant advises captain that they have a live organ on board
-the organ must be stowed in appropriate stowage
-the in-charge flight attendant will give the live organ to the CSA meeting the flight at
destination
What strollers are allowed on the aircraft? - ANS collapsible strollers
Where must strollers be stored on the aircraft? - ANS in a coatroom or overhead bin
underneath seat adjacent to window
What is the procedure for storing canes/crutches on board? - ANS In overhead bins or
coatroom
2026/2027 ALLRIGHTS RESERVED
3
, cabin crew MUST inform passenger where their equipment is, and encourage them to advise
crew if they need to use the lavatories or to stretch legs
What is the process of duplicate seats? - ANS -Verify the seat assignment.
-Ask the passenger who is already seated if they are in the correct seat.
-Check both boarding passes.
-If someone is in the incorrect seat, advise and lead them to the correct seat.
-If it is a dupe seating assignment, tell passengers we will be back momentarily to fix the issue
and bring boarding passes to gate agent.
-Show passenger to new seat.
What is pushback? - ANS When the plane is reversing from the gate
What is delay service determined by? - ANS the length of the delay
What is an extended on-board delay? - ANS When an aircraft is held on the tarmac before
takeoff or after landing for more than 4 hours
On an extended delay, update announcements must be made how frequently? - ANS 15
minutes
On an extended delay, food and water service must be conducted no later than - ANS 2 hours
into the delay
Delay service must be coordinated between which crew members? - ANS Captain and In
Charge Flight Attendant
After an extended delay, the in-charge flight attendant must report what? - ANS What time
service began on the IFS report
2026/2027 ALLRIGHTS RESERVED
4
QUESTIONS AND ANSWERS 100% PASS
2026/2027
What is deadhead travel? - ANS When a Rouge employee is travelling off-duty to another
airport to report for a flight.
What are the items a cabin crew member must have on them at all times while on duty? -
ANS RAIC
Passport
Visas (if applicable)
Dangerous Goods
Watch
Company ID
What is the chain of command? - ANS Captain
Relief Captain
First Officer
Relief First Officer
In Charge Flight Attendant
Flight Attendants in order of seniority
What are the three C's of crew resource management? - ANS Communication
2026/2027 ALLRIGHTS RESERVED
1
,Cooperation
Coordination
When should a cabin crew member report for duty? - ANS One hour prior to flight departure
Who is responsible for conducting the pre-flight safety briefing? - ANS The in-charge flight
attendant
How are the crew seats assigned? - ANS In order of priority
What is the procedure if a piece of equipment is nonoperational? - ANS The flight attendants
must inform the in-charge flight attendant, who in turn informs the captain
What must be checked in the galley? - ANS No suspicious items or activity noticed in the:
stowage
waste
oven
coffee makers
trollies
carriers
How much of a gap should be between the bridge and the aircraft? - ANS Maximum 2 inches
Why is there a gap between the bridge and the aircraft? - ANS it is necessary to prevent
damage to the aircraft
Passenger boarding can only commence when: - ANS all cabin crew are boarded
2026/2027 ALLRIGHTS RESERVED
2
,What is the minimum number of cabin crew required to fuel a 319 with passengers on board? -
ANS 3
What is the minimum number of cabin crew required to fuel a 321 with passengers on board? -
ANS 4
What is the minimum number of cabin crew required to fuel a 767 with passengers on board? -
ANS 6
What is the only exception to the minimum number of cabin crew required to fuel an aircraft
with passengers on board? - ANS If a cabin crew member is using the bridge phone
What is the APU? - ANS Auxiliary Power Unit
Where is the APU located? - ANS in the aft
What is the procedure for transporting live organs? - ANS -The customer sales agent delivers
the organ directly to the in-charge flight attendant
-the in-charge flight attendant advises captain that they have a live organ on board
-the organ must be stowed in appropriate stowage
-the in-charge flight attendant will give the live organ to the CSA meeting the flight at
destination
What strollers are allowed on the aircraft? - ANS collapsible strollers
Where must strollers be stored on the aircraft? - ANS in a coatroom or overhead bin
underneath seat adjacent to window
What is the procedure for storing canes/crutches on board? - ANS In overhead bins or
coatroom
2026/2027 ALLRIGHTS RESERVED
3
, cabin crew MUST inform passenger where their equipment is, and encourage them to advise
crew if they need to use the lavatories or to stretch legs
What is the process of duplicate seats? - ANS -Verify the seat assignment.
-Ask the passenger who is already seated if they are in the correct seat.
-Check both boarding passes.
-If someone is in the incorrect seat, advise and lead them to the correct seat.
-If it is a dupe seating assignment, tell passengers we will be back momentarily to fix the issue
and bring boarding passes to gate agent.
-Show passenger to new seat.
What is pushback? - ANS When the plane is reversing from the gate
What is delay service determined by? - ANS the length of the delay
What is an extended on-board delay? - ANS When an aircraft is held on the tarmac before
takeoff or after landing for more than 4 hours
On an extended delay, update announcements must be made how frequently? - ANS 15
minutes
On an extended delay, food and water service must be conducted no later than - ANS 2 hours
into the delay
Delay service must be coordinated between which crew members? - ANS Captain and In
Charge Flight Attendant
After an extended delay, the in-charge flight attendant must report what? - ANS What time
service began on the IFS report
2026/2027 ALLRIGHTS RESERVED
4
