PNUR 1001: PROFESSIONAL DEVELOPMENT
(03/23/2026 EXAM 2 STUDY GUIDE) QUESTIONS
AND ANSWERS WITH COMPLETE SOLUTIONS
VERIFIED LATEST UPDATE
Verbal Communication Use of spoken or written words or
symbols (includes connotative
meaning, denotative meaning, and
jargon)
Nonverbal Communication Message transmitted without words
(includes voice, eye contact,
gestures, posture, physical
appearance)
Importance of Nonverbal Communication Nonverbal communication is
powerful; if it conflicts with verbal communication,
the nonverbal message is most likely
believed
Assertive Communication Even-sided interaction that
respects both patient and nurse
, needs while maintaining
professional boundaries
Aggressive Communication Forceful, overpowering behavior focused
on personal needs; nontherapeutic
Unassertive Communication Agreeing to everything requested, often
creating additional problems
Therapeutic Relationship Nurse-patient interaction that is caring,
empathetic, sincere, and trustworthy
with maintained boundaries
Therapeutic Communication (Nonverbal) Includes listening, silence,
touch, and nonverbal presence
Therapeutic Communication (Verbal Techniques) Open-ended
questions, closed questions, restating, paraphrasing, clarifying,
focusing, reflecting, summarizing
Open-Ended Questions Require detailed responses; used to
explore patient thoughts and feelings
Closed-Ended Questions Require yes/no or one-word answers;
used to confirm facts
Nontherapeutic CommunicationBlocks trust and prevents a therapeutic
relationship
(03/23/2026 EXAM 2 STUDY GUIDE) QUESTIONS
AND ANSWERS WITH COMPLETE SOLUTIONS
VERIFIED LATEST UPDATE
Verbal Communication Use of spoken or written words or
symbols (includes connotative
meaning, denotative meaning, and
jargon)
Nonverbal Communication Message transmitted without words
(includes voice, eye contact,
gestures, posture, physical
appearance)
Importance of Nonverbal Communication Nonverbal communication is
powerful; if it conflicts with verbal communication,
the nonverbal message is most likely
believed
Assertive Communication Even-sided interaction that
respects both patient and nurse
, needs while maintaining
professional boundaries
Aggressive Communication Forceful, overpowering behavior focused
on personal needs; nontherapeutic
Unassertive Communication Agreeing to everything requested, often
creating additional problems
Therapeutic Relationship Nurse-patient interaction that is caring,
empathetic, sincere, and trustworthy
with maintained boundaries
Therapeutic Communication (Nonverbal) Includes listening, silence,
touch, and nonverbal presence
Therapeutic Communication (Verbal Techniques) Open-ended
questions, closed questions, restating, paraphrasing, clarifying,
focusing, reflecting, summarizing
Open-Ended Questions Require detailed responses; used to
explore patient thoughts and feelings
Closed-Ended Questions Require yes/no or one-word answers;
used to confirm facts
Nontherapeutic CommunicationBlocks trust and prevents a therapeutic
relationship
