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Communication The exchange of information,
thoughts, and feelings between
individuals.
Effective communication Occurs when the message sent is received
and understood as intended.
Ineffective communication Occurs when the message is misunderstood
or blocked.
Sender The person who creates and delivers the
message.
Message The information that is being communicated.
Receiver The person who receives and
interprets the message.
Feedback The response that confirms whether the
, message was understood.
Context The environment in which communication
occurs,
including physical setting, emotional state,
culture, and situation.
, Barriers to communication Factors that hinder effective
communication, such as pain, anxiety,
language differences, and
personal bias.
Therapeutic communication Purposeful communication used by nurses
to support patient well being.
Characteristics of therapeutic Includes active listening, empathy,
communication respect, honesty, and open-ended
questions.
Non therapeutic communication Blocks or discourages open
communication and can increase
anxiety.
Examples of non therapeutic Giving advice, minimizing feelings, using
communication clichés, and changing the subject.
Therapeutic environment A setting that promotes physical and
emotional safety.
Goals of a therapeutic Reduce anxiety, promote trust, encourage
environment emotional expression, and maintain safety.