FLETC BOP MIDTERM EXAM VERIFIED ACCURATE
STUDY GUIDE
Diversity - Answers - Recognizing and responding to the needs of different cultures and
occupational groups within the workforce for purposes of maximizing retention and
productivity while maintaining affective working relationships.
Inclusion - Answers - A culture that connects each employee to the organization
encourages collaboration, flexibility, and fairness and leverages diversity throughout the
organization so that all individuals are able to participate and contribute to their full
potential.
Who is responsible for diversity - Answers - Everyone.
Managing diversity - Answers - Managing a diverse workforce that works together in
harmony and is able to communicate with and effectively manage the inmate
population.
Benefits of a diverse workforce - Answers - Makes the Bureau of Prisons an employer
of choice, retains, develops, and advances the best talent in the organization, supports
the BOOP's mission statement core ideologies and core values, attracts highly qualified
candidates, creates an environment that works for everyone, increases productivity and
efficiency.
How diversity influences our impressions - Answers - Make observations, stereotypes,
draw conclusions based on observations.
Strategies for dealing with diversity - Answers - Approach diversity as a win-win
opportunity, no racial profiling, treat people as individuals, examine assumptions before
actions, realize the impact of decisions and actions.
Qualities of culturally skilled correctional officers - Answers - Avoid confrontation,
communication, avoid stereotyping, willingness to learn about other cultures, avoid rash
judgments, respect others and their opinions, comprehension, able to be oneself,
listening, looks for the win-win.
What is selective perception - Answers - Seeing only what we want to see.
What is self-fulfilling prophecy - Answers - The way our attitudes and expectations come
through in the way we communicate; we act towards others according to the way we
expect them to respond.
Ethnocentrism - Answers - Regard ourselves and our culture, customs, or religion as
inherently superior to others.
, Tolerance - Answers - The virtue that helps us respect and relate well to people of
diverse backgrounds.
What are the sizing up skills - Answers - Positioning, Posturing, Observing, Listening.
What is positioning - Answers - Putting yourself in the best possible safe place to see
and hear inmates.
What is a proper distance between you and an inmate - Answers - 5-6 feet.
What is posturing - Answers - The way you physically present yourself; stand erect,
eliminate distracting behaviors, incline slightly forward.
What is observing - Answers - A preventative measure. You are looking for behavior,
appearance, and environment.
What is listening - Answers - The basic elements are suspend judgment, pick out
keywords, and identify intensity of emotion.
An inmate can die from withdrawal - Answers - True.
What are the two types of sources of drugs - Answers - External and internal.
Name some external sources for drugs - Answers - Incoming supplies, contact visits,
outside work details, letters and packages, dishonest staff members.
GGPPSC - Answers - Correct answer
Physical needs - Answers - One of the five pillars in Maslow's hierarchy of needs.
Security needs - Answers - One of the five pillars in Maslow's hierarchy of needs.
Social needs - Answers - One of the five pillars in Maslow's hierarchy of needs.
Esteem needs - Answers - One of the five pillars in Maslow's hierarchy of needs.
Self actualization needs - Answers - One of the five pillars in Maslow's hierarchy of
needs.
Power - Answers - The ability to cause an event to happen.
Authority - Answers - The power to command, determine influence or judge.
Positional authority - Answers - One of the two types of authority.
STUDY GUIDE
Diversity - Answers - Recognizing and responding to the needs of different cultures and
occupational groups within the workforce for purposes of maximizing retention and
productivity while maintaining affective working relationships.
Inclusion - Answers - A culture that connects each employee to the organization
encourages collaboration, flexibility, and fairness and leverages diversity throughout the
organization so that all individuals are able to participate and contribute to their full
potential.
Who is responsible for diversity - Answers - Everyone.
Managing diversity - Answers - Managing a diverse workforce that works together in
harmony and is able to communicate with and effectively manage the inmate
population.
Benefits of a diverse workforce - Answers - Makes the Bureau of Prisons an employer
of choice, retains, develops, and advances the best talent in the organization, supports
the BOOP's mission statement core ideologies and core values, attracts highly qualified
candidates, creates an environment that works for everyone, increases productivity and
efficiency.
How diversity influences our impressions - Answers - Make observations, stereotypes,
draw conclusions based on observations.
Strategies for dealing with diversity - Answers - Approach diversity as a win-win
opportunity, no racial profiling, treat people as individuals, examine assumptions before
actions, realize the impact of decisions and actions.
Qualities of culturally skilled correctional officers - Answers - Avoid confrontation,
communication, avoid stereotyping, willingness to learn about other cultures, avoid rash
judgments, respect others and their opinions, comprehension, able to be oneself,
listening, looks for the win-win.
What is selective perception - Answers - Seeing only what we want to see.
What is self-fulfilling prophecy - Answers - The way our attitudes and expectations come
through in the way we communicate; we act towards others according to the way we
expect them to respond.
Ethnocentrism - Answers - Regard ourselves and our culture, customs, or religion as
inherently superior to others.
, Tolerance - Answers - The virtue that helps us respect and relate well to people of
diverse backgrounds.
What are the sizing up skills - Answers - Positioning, Posturing, Observing, Listening.
What is positioning - Answers - Putting yourself in the best possible safe place to see
and hear inmates.
What is a proper distance between you and an inmate - Answers - 5-6 feet.
What is posturing - Answers - The way you physically present yourself; stand erect,
eliminate distracting behaviors, incline slightly forward.
What is observing - Answers - A preventative measure. You are looking for behavior,
appearance, and environment.
What is listening - Answers - The basic elements are suspend judgment, pick out
keywords, and identify intensity of emotion.
An inmate can die from withdrawal - Answers - True.
What are the two types of sources of drugs - Answers - External and internal.
Name some external sources for drugs - Answers - Incoming supplies, contact visits,
outside work details, letters and packages, dishonest staff members.
GGPPSC - Answers - Correct answer
Physical needs - Answers - One of the five pillars in Maslow's hierarchy of needs.
Security needs - Answers - One of the five pillars in Maslow's hierarchy of needs.
Social needs - Answers - One of the five pillars in Maslow's hierarchy of needs.
Esteem needs - Answers - One of the five pillars in Maslow's hierarchy of needs.
Self actualization needs - Answers - One of the five pillars in Maslow's hierarchy of
needs.
Power - Answers - The ability to cause an event to happen.
Authority - Answers - The power to command, determine influence or judge.
Positional authority - Answers - One of the two types of authority.
