EXAM SCRIPT 2026 QUESTIONS AND
ANSWERS GUARANTEED TO PASS
◉ job satisfaction. Answer: The feelings people have toward their
jobs.
◉ job performance. Answer: Also known as in-role performance, the
degree to which an employee successfully fulfills the factors
included in the job description.
◉ whistleblowers. Answer: People who report wrongdoing.
◉ counterproductive work behaviors (CWB). Answer: Intentional
employee behaviors that harm the organization.
◉ attitude. Answer: Our opinions, beliefs, and feelings about aspects
of our environment.
◉ exit interview. Answer: A meeting with the departing employee.
◉ job engagement. Answer: Investment of one's mental, emotional,
and physical energies at work.
, ◉ organizational citizenship behaviors (OCB). Answer: Voluntary
behaviors employees perform to help others and benefit the
organization.
◉ person-organization fit. Answer: The degree to which a person's
values, personality, goals, and other characteristics match those of
the organization.
◉ organizational commitment. Answer: The emotional attachment
people have toward the company they work for.
◉ absenteeism. Answer: Unscheduled absences from work.
◉ general mental ability. Answer: Or cognitive abilities, refers to our
reasoning abilities, verbal and numerical skills, analytical skills, and
overall intelligence level.
◉ psychological contract. Answer: An unwritten understanding
about what the employee will bring to the work environment and
what the company will provide in exchange
◉ job embeddedness. Answer: A condition where people have
strong links and fit with their organization and job, thus leaving
would entail a large number of sacrifices.