COMPLETE QUESTIONS AND SOLUTIONS
◉Water must be disinfected, delivered at inadequate pressure, and
be ample in quantity. (true/false). Answer: false (adequate pressure)
◉Utility employees should guard the water supply and facilities
from contamination, public
tours, and even terrorism. (true/false). Answer: false (public tours)
◉The state requires bacteriological sample results be kept _____
years.. Answer: 5 years
◉The state requires chemical analysis be kept at least _____ years..
Answer: 10 years
◉EPA requires a water system to keep a copy of each consumer
confidence report at least _____
years.. Answer: 5 years
◉A public water system provides the public with piped water for
human consumption, serves
,at least _____ service connections, and regularly serves at least _____
individuals daily at least _____
days out of the year.. Answer: 15 service connections
25 individuals
60 days out of the year
◉The water utility field affects everyone because _____.. Answer:
water is essential to life and health
◉The water utility employee should remember customers are
entitled to _____ and _____.. Answer: courteous treatment and answers
to questions about water
◉In Texas, water operator licensing is administered by the _____..
Answer: TCEQ
◉All public water systems are required to employ licensed
operators even if the system only
_____ treated water bought from another source.. Answer:
redistributes treated water
◉Public water systems include cities, municipal utility districts,
rural water supply
corporations, mobile home parks, and _____.. Answer: campgrounds
,◉Examples of community water systems include ________.
a. municipalities
b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above. Answer: e. all of the above
◉A federal agency impacting the water utility industry is the _____..
Answer: EPA
◉The most important federal law impacting the water utility
industry is the _____.. Answer: Safe Drinking Water Act (PL93-523)
◉The four national safety and quality standards for drinking water
covered in the Safe
Drinking Water Act are physical, chemical, ________ and radiological..
Answer: bacteriological
◉The state agency that regulates drinking water in Texas and
administers the federal Safe
Drinking Water Act is the ________.. Answer: TCEQ
, ◉Water utility system personnel are required to notify the TCEQ of
changes or alterations of
the system, a new facility to be built, and water supply ________..
Answer: health hazards
◉Some regional and local agencies impacting the water utility
industry are municipal utility
districts, rural water supply corporations, drainage districts, ________,
groundwater
conservation districts, and subsidence districts.. Answer: river
authorities
◉Public relations (PR) is the relationship between YOU, the water
utility employee, and the _____.. Answer: customer
◉The keys to good customer relations are (1) everything the utility
does is PR, (2) customers
are entitled to courteous treatment, (3) every employee is a PR
person. (true/false). Answer: true
◉Meter readers are the persons with whom customers have the
least contact. (true/false). Answer: false (meter readers often have
the most contact)