WGU D336 Business of IT –
Applications (2026/2027)
UPDATE|EXAM QUESTIONS
WITH MULTIPLE CHOICES
|VERIFIED & REVISED ANSWERS
(NEW)!!
What is the purpose of the 'release management' practice?
,a. Moving new or changed hardware, software, documentation, processes,
or any other service component to live environments
b. Making new and changed services and features available for use
c. Ensuring that risks are properly assessed, authorizing changes to
proceed and managing a change schedule in order to maximize the
number of successful IT changes
d. Supporting the agreed quality of a service by handling all pre-defined,
user-initiated service requests in an effective and user-friendly manner - 🧠
ANSWER ✔✔Making new and changed services and features available for
use
What term best describes a service that is 'fit for purpose'?
a. Warranty
,b. Output
c. Utility
d. Outcomes - 🧠 ANSWER ✔✔Utility
You are in a quarterly service level management review with your
supervisor. The manager asks your supervisor if the service desk has been
meeting their SLA target metrics. Your supervisor proudly proclaims that
everything is 'green' (meaning, we are meeting all of the targets). Just then,
another executive asks, "If everything is showing as 'green', why am I
hearing other users complain that the service is always unavailable for
use?" What might be the reason for this?
a. Your supervisor's data is based on operational metrics
b. Your supervisor's data is based on business metrics
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, c. Your supervisor's data is based on availability metrics
d. Your supervisor's data is not based on business outcomes - 🧠 ANSWER
✔✔d. Your supervisor's data is not based on business outcomes
When working within the 'what is the vision' step of the continual
improvement model, what must you ensure to occur?
a. The high-level direction of the initiative has been understood
b. The detailed steps of how to achieve your objectives
c. What metrics you will use to measure success
d. The current processes being used - 🧠 ANSWER ✔✔a. The high-level
direction of the initiative has been understood
What is NOT a phase in problem management? - 🧠 ANSWER ✔✔Problem
classification
Applications (2026/2027)
UPDATE|EXAM QUESTIONS
WITH MULTIPLE CHOICES
|VERIFIED & REVISED ANSWERS
(NEW)!!
What is the purpose of the 'release management' practice?
,a. Moving new or changed hardware, software, documentation, processes,
or any other service component to live environments
b. Making new and changed services and features available for use
c. Ensuring that risks are properly assessed, authorizing changes to
proceed and managing a change schedule in order to maximize the
number of successful IT changes
d. Supporting the agreed quality of a service by handling all pre-defined,
user-initiated service requests in an effective and user-friendly manner - 🧠
ANSWER ✔✔Making new and changed services and features available for
use
What term best describes a service that is 'fit for purpose'?
a. Warranty
,b. Output
c. Utility
d. Outcomes - 🧠 ANSWER ✔✔Utility
You are in a quarterly service level management review with your
supervisor. The manager asks your supervisor if the service desk has been
meeting their SLA target metrics. Your supervisor proudly proclaims that
everything is 'green' (meaning, we are meeting all of the targets). Just then,
another executive asks, "If everything is showing as 'green', why am I
hearing other users complain that the service is always unavailable for
use?" What might be the reason for this?
a. Your supervisor's data is based on operational metrics
b. Your supervisor's data is based on business metrics
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, c. Your supervisor's data is based on availability metrics
d. Your supervisor's data is not based on business outcomes - 🧠 ANSWER
✔✔d. Your supervisor's data is not based on business outcomes
When working within the 'what is the vision' step of the continual
improvement model, what must you ensure to occur?
a. The high-level direction of the initiative has been understood
b. The detailed steps of how to achieve your objectives
c. What metrics you will use to measure success
d. The current processes being used - 🧠 ANSWER ✔✔a. The high-level
direction of the initiative has been understood
What is NOT a phase in problem management? - 🧠 ANSWER ✔✔Problem
classification
