NUR 460 Final Exam Questions With
Correct Answers
Who determined that conflict proceeds through four stages of conflict? -
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CORRECT ANSWER✔✔-Thomas (1992) | |
What are the four stages of conflict? (Thomas, 1992) - CORRECT ANSWER✔✔-1.
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Frustration
2. Conceptualization
|
3. Action
|
4. Outcomes
|
Frustration - CORRECT ANSWER✔✔-When all people perceive their goals to be
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blocked, frustration results | |
Conceptualization - CORRECT ANSWER✔✔-All involved in conflict develops an
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idea (visualization) of what it is about, and views may or may not be accurate or
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the same
|
example- two nurses respond to a new order, have different emotions in
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response, one thinks new order has too many changes, one disagrees and
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indicates why |
Action - CORRECT ANSWER✔✔-A behavioral response to a conflict follows
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conceptualization
, Outcomes - CORRECT ANSWER✔✔-Consequences could be constructive,
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stagnant, or an unsatisfactory resolution
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Conflict - CORRECT ANSWER✔✔-By nature, conflict is potentially present in all
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interpersonal situations |
The nurse manager should create an environment that recognizes and values
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differences in staff, physicians, patients, and communities
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Nurses today can face organizational conflict (not limited to) between - CORRECT
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ANSWER✔✔-- nurse-physician relationship | |
- nurse-nurse relationship
| |
- nurse-patient relationship
| |
- nurse-chief nursing officer relationship
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- nurse-auxiliary personnel relationship
| | |
Conflict involves a - CORRECT ANSWER✔✔-difference in perceptions (perceptions
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of incompatibility) between two or more individuals
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- people see events differently
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Example compromising - CORRECT ANSWER✔✔-If a nurse uses a different
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solution to prep a site for a biopsy than what the surgeon wants, the surgeon
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yells at the nurse in front of the staff
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- the best approach to conflict resolution in this example is compromising
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Correct Answers
Who determined that conflict proceeds through four stages of conflict? -
| | | | | | | | | | |
CORRECT ANSWER✔✔-Thomas (1992) | |
What are the four stages of conflict? (Thomas, 1992) - CORRECT ANSWER✔✔-1.
| | | | | | | | | | | |
Frustration
2. Conceptualization
|
3. Action
|
4. Outcomes
|
Frustration - CORRECT ANSWER✔✔-When all people perceive their goals to be
| | | | | | | | | | |
blocked, frustration results | |
Conceptualization - CORRECT ANSWER✔✔-All involved in conflict develops an
| | | | | | | | |
idea (visualization) of what it is about, and views may or may not be accurate or
| | | | | | | | | | | | | | | |
the same
|
example- two nurses respond to a new order, have different emotions in
| | | | | | | | | | | |
response, one thinks new order has too many changes, one disagrees and
| | | | | | | | | | | |
indicates why |
Action - CORRECT ANSWER✔✔-A behavioral response to a conflict follows
| | | | | | | | | |
conceptualization
, Outcomes - CORRECT ANSWER✔✔-Consequences could be constructive,
| | | | | | |
stagnant, or an unsatisfactory resolution
| | | |
Conflict - CORRECT ANSWER✔✔-By nature, conflict is potentially present in all
| | | | | | | | | | |
interpersonal situations |
The nurse manager should create an environment that recognizes and values
| | | | | | | | | | |
differences in staff, physicians, patients, and communities
| | | | | |
Nurses today can face organizational conflict (not limited to) between - CORRECT
| | | | | | | | | | | |
ANSWER✔✔-- nurse-physician relationship | |
- nurse-nurse relationship
| |
- nurse-patient relationship
| |
- nurse-chief nursing officer relationship
| | | |
- nurse-auxiliary personnel relationship
| | |
Conflict involves a - CORRECT ANSWER✔✔-difference in perceptions (perceptions
| | | | | | | |
of incompatibility) between two or more individuals
| | | | | | |
- people see events differently
| | | |
Example compromising - CORRECT ANSWER✔✔-If a nurse uses a different
| | | | | | | | | |
solution to prep a site for a biopsy than what the surgeon wants, the surgeon
| | | | | | | | | | | | | | |
yells at the nurse in front of the staff
| | | | | | | |
- the best approach to conflict resolution in this example is compromising
| | | | | | | | | | |
