THERAPEUTIC CRISIS INTERVENTION (TCI) CERTIFICATION TEST FULL Q&A STUDY PACK 2026

THERAPEUTIC CRISIS INTERVENTION (TCI)
CERTIFICATION TEST FULL Q&A STUDY
PACK 2026



◉What are the strategies for Emotional First Aid?. Answer: Drain off
emotions
Clarify events
Maintain the relationship and lines of communication
Remind the child of exceptions and mediate the situation if
necessary


◉Label the parts of the Conflict Cycle. Answer:


◉How can we avoid the Conflict Cycle. Answer: Using positive self
talk
Listening and validating feelings
Managing the environment (e.g removing others)
Giving choices and the time to decide
Redirecting the young person to another positive activity
Appealing to the young person's self-interest

, Dropping or changing the expectation


◉Understanding Aggressive Behaviors (need to know). Answer:
Reactive Aggressive
- Affective or expressive aggression
- Loss of control and emotional flooding
- Emotions are dominant
Proactive Aggressive
- Instrumental or operant agressive
- Goal oriented
- Cognitions are dominant


◉Immediate Response Priorities (need to know). Answer: Reactive


Safety
Understanding and support
Remove or reduce stimulus


Proactive


Safety
Containment and negotiation