THERAPEUTIC CRISIS INTERVENTION (TCI)
FINAL EXAM PRACTICE QUESTIONS WITH
CORRECT ANSWERS 2026 EDITION
◉Setting Condition. Answer: Anything that makes a crisis more or
less likely to happen.
-Examples: the organizational culture, the environment, activities
and routines, the individual young person (history of trauma,
medical issues, etc.), and the quality of relationships.
◉Two Goals of TCI:. Answer: Support-provide emotional and
environmental support to reduce stress and risk.
Teach-teach better ways to cope with stress.
◉The Stress Model of Crisis:. Answer: Pre crisis state--baseline
behavior
Triggering event--agitation
Escalation phase--aggression
Outburst/crisis--violence
, recovery--return to baseline
◉Three Levels of Recovery:. Answer: Higher (Educateur)-youth has
learned, increased ability to cope with stress
No Change (Fire Fighter)-crisis was safely resolved but youth has
not learned
Lower (Abuse)-youth was damaged by the crisis, decreased ability
to cope with stress
◉Four questions we ask ourselves in a crisis situation. Answer: 1.
How am I feeling now?
2. What does the young person feel, need, or want?
3. How is the environment effecting the situation?
4. How do I best respond?
◉Self Awareness. Answer: "When we are at our angriest, we are at
our stupidest."
◉Self-Talk. Answer: Thoughts that impact a worker's perceptions of
the situation.
It is important to use positive self talk to avoid adding fuel to a
worker's anger/fearful feelings and/or response.
FINAL EXAM PRACTICE QUESTIONS WITH
CORRECT ANSWERS 2026 EDITION
◉Setting Condition. Answer: Anything that makes a crisis more or
less likely to happen.
-Examples: the organizational culture, the environment, activities
and routines, the individual young person (history of trauma,
medical issues, etc.), and the quality of relationships.
◉Two Goals of TCI:. Answer: Support-provide emotional and
environmental support to reduce stress and risk.
Teach-teach better ways to cope with stress.
◉The Stress Model of Crisis:. Answer: Pre crisis state--baseline
behavior
Triggering event--agitation
Escalation phase--aggression
Outburst/crisis--violence
, recovery--return to baseline
◉Three Levels of Recovery:. Answer: Higher (Educateur)-youth has
learned, increased ability to cope with stress
No Change (Fire Fighter)-crisis was safely resolved but youth has
not learned
Lower (Abuse)-youth was damaged by the crisis, decreased ability
to cope with stress
◉Four questions we ask ourselves in a crisis situation. Answer: 1.
How am I feeling now?
2. What does the young person feel, need, or want?
3. How is the environment effecting the situation?
4. How do I best respond?
◉Self Awareness. Answer: "When we are at our angriest, we are at
our stupidest."
◉Self-Talk. Answer: Thoughts that impact a worker's perceptions of
the situation.
It is important to use positive self talk to avoid adding fuel to a
worker's anger/fearful feelings and/or response.
