BSNC 2055 FINAL EXAM QUESTIONS AND ANSWERS
2026 WITH ACCURATE SOLUTION.
what is it called when we feel safe to express ideas, concerns, to speak up
when we have questions and to admit errors without fear of repercussion?
Answer - psychological safety
what happens when psychological safety is missing? Answer - healthcare
providers will not speak up
what are the top three reasons why healthcare providers won't speak up?
Answer - 1. fear of being viewed negatively
2. feeling like they don't have enough experience to speak up
3. feeling that the hierarchy is intimidating/unsupportive
what is quality? Answer - provision of safe, ethical, and efficient care
what is safety? Answer - reduction of unsafe acts within the healthcare system
what are the three things that safety culture requires? Answer - 1. trust
2. recognition of the importance of safety
3. agreement that error-preventing strategies are effective in improving safety
,what is a just culture? Answer - a value of reporting errors and taking
accountability
what does a just culture encourage? Answer - encourages the sharing and
disclosure among healthcare professionals and people will not be punished for
flawed systems
what 4 things does transparency include? Answer - 1. open communication
2. sharing of information about client care
3. planning with the clients
4. adverse data
what two things are the foundation for effective teamwork, collaboration and
patient safety? Answer - a culture of safety and psychological safety
what does SBAR stand for? Answer - 1. situation
2. background
3. assessment
4. recommendation
what SBAR fails, what do we use? Answer - CUS
what does CUS stand for? Answer - 1. concerned
2. uncomfortable
3. safety issue
what is an example of voicing your concern using CUS? Answer - "I am
concerned about this patient's pain level when changing their brief"
, what is an example of stating uncomfortability when using CUS? Answer - "I
am uncomfortable continuing this patient's brief change while they are in so
much pain"
what is an example of stating the safety issue when using CUS? Answer - "I
have re-assessed the situation and need to treat the pain before continuing
because this is unsafe for the patient"
how does psychological safety being absent impact patient safety? Answer -
not feeling comfortable speaking up leads to impacted team communication
and functioning, impacting client safety
what does clear communication ensure? Answer - safe, competent, and client-
centered care
what can breakdowns in communication lead to? Answer - adverse events and
death
what are 4 situations when breakdowns in communication are most likely to
occur? Answer - 1. shift handover
2. receiving orders
3. telephone conversations
4. language barriers
how am i as a student nurse linked to my client's safety? Answer - through
nursing standards
what are the 3 attributes of communication? Answer - 1. complementary
exchange
2026 WITH ACCURATE SOLUTION.
what is it called when we feel safe to express ideas, concerns, to speak up
when we have questions and to admit errors without fear of repercussion?
Answer - psychological safety
what happens when psychological safety is missing? Answer - healthcare
providers will not speak up
what are the top three reasons why healthcare providers won't speak up?
Answer - 1. fear of being viewed negatively
2. feeling like they don't have enough experience to speak up
3. feeling that the hierarchy is intimidating/unsupportive
what is quality? Answer - provision of safe, ethical, and efficient care
what is safety? Answer - reduction of unsafe acts within the healthcare system
what are the three things that safety culture requires? Answer - 1. trust
2. recognition of the importance of safety
3. agreement that error-preventing strategies are effective in improving safety
,what is a just culture? Answer - a value of reporting errors and taking
accountability
what does a just culture encourage? Answer - encourages the sharing and
disclosure among healthcare professionals and people will not be punished for
flawed systems
what 4 things does transparency include? Answer - 1. open communication
2. sharing of information about client care
3. planning with the clients
4. adverse data
what two things are the foundation for effective teamwork, collaboration and
patient safety? Answer - a culture of safety and psychological safety
what does SBAR stand for? Answer - 1. situation
2. background
3. assessment
4. recommendation
what SBAR fails, what do we use? Answer - CUS
what does CUS stand for? Answer - 1. concerned
2. uncomfortable
3. safety issue
what is an example of voicing your concern using CUS? Answer - "I am
concerned about this patient's pain level when changing their brief"
, what is an example of stating uncomfortability when using CUS? Answer - "I
am uncomfortable continuing this patient's brief change while they are in so
much pain"
what is an example of stating the safety issue when using CUS? Answer - "I
have re-assessed the situation and need to treat the pain before continuing
because this is unsafe for the patient"
how does psychological safety being absent impact patient safety? Answer -
not feeling comfortable speaking up leads to impacted team communication
and functioning, impacting client safety
what does clear communication ensure? Answer - safe, competent, and client-
centered care
what can breakdowns in communication lead to? Answer - adverse events and
death
what are 4 situations when breakdowns in communication are most likely to
occur? Answer - 1. shift handover
2. receiving orders
3. telephone conversations
4. language barriers
how am i as a student nurse linked to my client's safety? Answer - through
nursing standards
what are the 3 attributes of communication? Answer - 1. complementary
exchange
