( reviews)
1
OPERATIONS AND SUPPLY CHAIN
MANAGEMENT - C720 (WGU) 2026
QUESTIONS AND ANSWERS
VERIFIED A+
Terms in this set (198 terms)
Operations -
Correct Answer -The process used to acquire inputs, such
as people, capital, and material, and transform them into
outputs, such as products and services.
Operations Manager -
Correct Answer -They allocate resources.
Capital -
Correct Answer -Facilities and equipment
Competitive Advantage -
Correct Answer -Developing capabilities that customers
value, can be sustained over the long-term, and
competitors find difficult to replicate.
Inseparability -
Correct Answer -The process of separating production
from consumption; cannot be done for services because
they are produced and consumed simultaneously.
Technology -
Correct Answer -The application of knowledge, tools,
processes, and procedures to solve problems.
Product Design -
, ( reviews)
2
Correct Answer -The characteristics, features, and
performance of the product; how the product functions;
does not fundamentally change the product. Example:
changing Coca-Cola's beverage containers from glass to
aluminum.
Product Technology -
Correct Answer -The application of knowledge to improve
the product.
Process -
Correct Answer -How to accomplish a task.
Process Design -
Correct Answer -How a product is made; can
fundamentally alter the nature of the product. Example:
changing the taste of Coca-Cola.
Process Technology -
Correct Answer -The application of knowledge to improve
a process.
Cross-Functionality -
Correct Answer -When individuals with different expertise
work towards a common goal; this is an essential
business process.
Concurrent Engineering -
Correct Answer -Completing product design and process
design simultaneously.
Functional Areas -
Correct Answer -Subsystems within an organization, such
as marketing, finance, and accounting, that are linked
together by a common organizational goal.
Strategy -
, ( reviews)
3
Correct Answer -Consists of the organizational goals and
the methods of implementing the goals; every element of
the SWOT analysis should be considered when
developing strategies.
Key Policies -
Correct Answer -Main goals of an organization.
Organizational Structure -
Correct Answer -The formal relationships among different
functional areas that aids in communication.
Relative Advantage -
Correct Answer -Where one entity has an advantage over
another; will often trade their specialized products for
those that they do not produce; companies with a relative
advantage are able to produce products at a lower cost
than their competitors.
North American Free Trade Agreement (NAFTA) -
Correct Answer -A free trade agreement between the
United State, Mexico, and Canada to reduce tariffs and
other trade restrictions.
General Agreement on Tariffs and Trade (GATT) -
Correct Answer -A trade agreement designed to reduce
tariffs and other trade restrictions.
Sustainability -
Correct Answer -Balancing the interconnected obligations
to economic viability, society, and the environment (the
triple bottom line).
What is the percentage of businesses that operate within
the service sector? -
Correct Answer -88 percent
, ( reviews)
4
Supporting Goods -
Correct Answer -Supplies and equipment that aid in the
development of products and services.
Market Share -
Correct Answer -The percentage of sales in a particular
market.
VIRAL -
Correct Answer -Value, Inimitable, rare, aptitude, and
lifespan.
SWOT Analysis -
Correct Answer -Analyzing the internal (strengths and
weaknesses) and external (opportunities and threats)
environments.
Requirements for developing competitive advantage -
Correct Answer -SWOT, business process, competitive
capabilities, and customer requirements.
Learning Curve -
Correct Answer -Continuously improving a product to
make it better and cheaper.
Synergy -
Correct Answer -Teamwork where the whole is greater
than the sum of its parts.
Key Processes -
Correct Answer -Strategy development, product
development, system development, and order fulfillment.
System -
Correct Answer -The process of producing goods and
system.
1
OPERATIONS AND SUPPLY CHAIN
MANAGEMENT - C720 (WGU) 2026
QUESTIONS AND ANSWERS
VERIFIED A+
Terms in this set (198 terms)
Operations -
Correct Answer -The process used to acquire inputs, such
as people, capital, and material, and transform them into
outputs, such as products and services.
Operations Manager -
Correct Answer -They allocate resources.
Capital -
Correct Answer -Facilities and equipment
Competitive Advantage -
Correct Answer -Developing capabilities that customers
value, can be sustained over the long-term, and
competitors find difficult to replicate.
Inseparability -
Correct Answer -The process of separating production
from consumption; cannot be done for services because
they are produced and consumed simultaneously.
Technology -
Correct Answer -The application of knowledge, tools,
processes, and procedures to solve problems.
Product Design -
, ( reviews)
2
Correct Answer -The characteristics, features, and
performance of the product; how the product functions;
does not fundamentally change the product. Example:
changing Coca-Cola's beverage containers from glass to
aluminum.
Product Technology -
Correct Answer -The application of knowledge to improve
the product.
Process -
Correct Answer -How to accomplish a task.
Process Design -
Correct Answer -How a product is made; can
fundamentally alter the nature of the product. Example:
changing the taste of Coca-Cola.
Process Technology -
Correct Answer -The application of knowledge to improve
a process.
Cross-Functionality -
Correct Answer -When individuals with different expertise
work towards a common goal; this is an essential
business process.
Concurrent Engineering -
Correct Answer -Completing product design and process
design simultaneously.
Functional Areas -
Correct Answer -Subsystems within an organization, such
as marketing, finance, and accounting, that are linked
together by a common organizational goal.
Strategy -
, ( reviews)
3
Correct Answer -Consists of the organizational goals and
the methods of implementing the goals; every element of
the SWOT analysis should be considered when
developing strategies.
Key Policies -
Correct Answer -Main goals of an organization.
Organizational Structure -
Correct Answer -The formal relationships among different
functional areas that aids in communication.
Relative Advantage -
Correct Answer -Where one entity has an advantage over
another; will often trade their specialized products for
those that they do not produce; companies with a relative
advantage are able to produce products at a lower cost
than their competitors.
North American Free Trade Agreement (NAFTA) -
Correct Answer -A free trade agreement between the
United State, Mexico, and Canada to reduce tariffs and
other trade restrictions.
General Agreement on Tariffs and Trade (GATT) -
Correct Answer -A trade agreement designed to reduce
tariffs and other trade restrictions.
Sustainability -
Correct Answer -Balancing the interconnected obligations
to economic viability, society, and the environment (the
triple bottom line).
What is the percentage of businesses that operate within
the service sector? -
Correct Answer -88 percent
, ( reviews)
4
Supporting Goods -
Correct Answer -Supplies and equipment that aid in the
development of products and services.
Market Share -
Correct Answer -The percentage of sales in a particular
market.
VIRAL -
Correct Answer -Value, Inimitable, rare, aptitude, and
lifespan.
SWOT Analysis -
Correct Answer -Analyzing the internal (strengths and
weaknesses) and external (opportunities and threats)
environments.
Requirements for developing competitive advantage -
Correct Answer -SWOT, business process, competitive
capabilities, and customer requirements.
Learning Curve -
Correct Answer -Continuously improving a product to
make it better and cheaper.
Synergy -
Correct Answer -Teamwork where the whole is greater
than the sum of its parts.
Key Processes -
Correct Answer -Strategy development, product
development, system development, and order fulfillment.
System -
Correct Answer -The process of producing goods and
system.
