ADMIN FINAL EXAM | 183 QUESTIONS AND ANSWERS
| 2026 UPDATE | WITH COMPLETE SOLUTION.
Degree to which health services for individuals or populations increase the
likelihood of desired health outcomes and are consistent with the current
professional knowledge. Answer - Quality
Quality personnel and facilities.
a. structure
b. process.
c. outcomes Answer - a. structure
Quality processes in both management and production of health care.
a. structure
b. process.
c. outcomes Answer - b. process
Quality resulting from the application of structural and process variables.
a. structure
b. process.
c. outcomes Answer - c. outcomes
,-assessing past performance against benchmarks or performance standards
-if not met, action plan developed.
a. quality assurance
b. quality improvement Answer - a. quality assurance
-operates on a continuous improvement frame of references
-focuses on processes, not people
a. quality assurance
b. quality improvement Answer - b. quality improvement
-who focused
-retrospective
-follows organizational structure
-top down approach
-lower staff involvement
-event based
-focus on solving problems
a. quality assurance
b. quality improvement Answer - a. quality assurance
-why focused
-introspective
-follows patients
,-bottom up approach
-upper staff involvement
-process based
-focus on improving process
a. quality assurance
b. quality improvement Answer - b. quality improvement
What are the stages of Lean in Health Care? Answer - -attitude of continuous
improvement
-value creation
-unity of purpose
-respect for people who do the work
-visualization
-flexible regimentation
What are the stages of the PDCA Model? Answer - -Plan
-Do
-Check
-Act
What are the stages of the PDSA Model? Answer - -plan
-do
-study
-act
What are the 3 quality improvement tools? Answer - -data collection
, -process analysis
-process mapping
-check sheet
-chart abstractions
-chart audits
a. data collection
b. process analysis
c. process mapping Answer - a. data collection
- cause and effect diagram
-pareto chart
a. data collection
b. process analysis
c. process mapping Answer - b. process analysis
-flowchart
-workflow diagram
a. data collection
b. process analysis
c. process mapping Answer - c. process mapping
Any unplanned or unintended event or circumstance which could have resulted
or did result in harm to a patient.
| 2026 UPDATE | WITH COMPLETE SOLUTION.
Degree to which health services for individuals or populations increase the
likelihood of desired health outcomes and are consistent with the current
professional knowledge. Answer - Quality
Quality personnel and facilities.
a. structure
b. process.
c. outcomes Answer - a. structure
Quality processes in both management and production of health care.
a. structure
b. process.
c. outcomes Answer - b. process
Quality resulting from the application of structural and process variables.
a. structure
b. process.
c. outcomes Answer - c. outcomes
,-assessing past performance against benchmarks or performance standards
-if not met, action plan developed.
a. quality assurance
b. quality improvement Answer - a. quality assurance
-operates on a continuous improvement frame of references
-focuses on processes, not people
a. quality assurance
b. quality improvement Answer - b. quality improvement
-who focused
-retrospective
-follows organizational structure
-top down approach
-lower staff involvement
-event based
-focus on solving problems
a. quality assurance
b. quality improvement Answer - a. quality assurance
-why focused
-introspective
-follows patients
,-bottom up approach
-upper staff involvement
-process based
-focus on improving process
a. quality assurance
b. quality improvement Answer - b. quality improvement
What are the stages of Lean in Health Care? Answer - -attitude of continuous
improvement
-value creation
-unity of purpose
-respect for people who do the work
-visualization
-flexible regimentation
What are the stages of the PDCA Model? Answer - -Plan
-Do
-Check
-Act
What are the stages of the PDSA Model? Answer - -plan
-do
-study
-act
What are the 3 quality improvement tools? Answer - -data collection
, -process analysis
-process mapping
-check sheet
-chart abstractions
-chart audits
a. data collection
b. process analysis
c. process mapping Answer - a. data collection
- cause and effect diagram
-pareto chart
a. data collection
b. process analysis
c. process mapping Answer - b. process analysis
-flowchart
-workflow diagram
a. data collection
b. process analysis
c. process mapping Answer - c. process mapping
Any unplanned or unintended event or circumstance which could have resulted
or did result in harm to a patient.
