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Texas Basic Telecommunicator Licensing Exam ACTUAL EXAM
COMPLETE QUESTIONS AND DETAILED SOLUTIONS LATEST
UPDATE THIS YEAR-JUST RELEASED
SUMMARIZED EXAM COVERAGE (ALL CONTENTS COVERED)
The Texas Basic Telecommunicator Licensing Exam tests whether you can:
• Properly control emergency calls and obtain location, caller info, and incident details quickly
• Use professional radio procedures and dispatch units safely
• Handle police, fire, and EMS calls using correct prioritization
• Recognize mental health crises and apply de-escalation communication
• Maintain confidentiality and comply with Texas legal requirements
• Enter accurate information into CAD systems
• Support officer safety and coordinate multi-agency response
• Apply ICS basics during disasters or major incidents
• Demonstrate ethics, professionalism, and stress-management awareness
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✅ PART 3: 50 SCENARIO-BASED MCQs (BATCH 1: QUESTIONS 1–50)
1.
A caller reports hearing gunshots outside but is unsure of the address and is panicking. What should the
telecommunicator obtain first?
A. Caller’s full name and date of birth
B. Exact location of the incident as quickly as possible
C. A detailed description of the weapon used
D. The caller’s opinion about who may be responsible
Answer: B
Rationale: Location is the most critical information so responders can be dispatched immediately.
2.
A dispatcher receives a radio transmission from an officer stating “Emergency traffic only.” What should
the dispatcher do immediately?
A. Continue routine radio communications to avoid delays
B. Clear the radio channel and prioritize officer safety communications
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C. Ask the officer to repeat because it is not important
D. Transfer the call to another agency before responding
Answer: B
Rationale: Emergency traffic means all non-essential radio communication must stop to prioritize officer
safety.
3.
A caller reports their spouse is hitting them, but the caller refuses to provide their address and sounds
fearful. What is the best approach?
A. End the call because location is unknown
B. Keep the caller engaged while using available tools to identify location
C. Tell the caller to call back when they are calmer
D. Wait to dispatch until the caller confirms the suspect’s identity
Answer: B
Rationale: The dispatcher should maintain call control, gather details, and attempt location
identification while dispatching.
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4.
A telecommunicator receives a silent 9-1-1 call with open line sounds of possible struggle. What should
be done?
A. Disconnect the call immediately to keep lines open
B. Attempt call-back and dispatch units to the possible location
C. Assume it is a prank call and ignore it
D. Wait until another call comes in before taking action
Answer: B
Rationale: Silent or open-line calls may indicate emergencies and should be treated seriously.
5.
A caller reports a person collapsed and not breathing, but the caller is hysterical and screaming. What is
the dispatcher’s best first action?
A. Tell the caller to calm down and call back later
B. Use firm call control and begin CPR instructions immediately
C. Ask the caller to describe what the person ate earlier
D. Place the caller on hold while dispatching EMS
Texas Basic Telecommunicator Licensing Exam ACTUAL EXAM
COMPLETE QUESTIONS AND DETAILED SOLUTIONS LATEST
UPDATE THIS YEAR-JUST RELEASED
SUMMARIZED EXAM COVERAGE (ALL CONTENTS COVERED)
The Texas Basic Telecommunicator Licensing Exam tests whether you can:
• Properly control emergency calls and obtain location, caller info, and incident details quickly
• Use professional radio procedures and dispatch units safely
• Handle police, fire, and EMS calls using correct prioritization
• Recognize mental health crises and apply de-escalation communication
• Maintain confidentiality and comply with Texas legal requirements
• Enter accurate information into CAD systems
• Support officer safety and coordinate multi-agency response
• Apply ICS basics during disasters or major incidents
• Demonstrate ethics, professionalism, and stress-management awareness
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✅ PART 3: 50 SCENARIO-BASED MCQs (BATCH 1: QUESTIONS 1–50)
1.
A caller reports hearing gunshots outside but is unsure of the address and is panicking. What should the
telecommunicator obtain first?
A. Caller’s full name and date of birth
B. Exact location of the incident as quickly as possible
C. A detailed description of the weapon used
D. The caller’s opinion about who may be responsible
Answer: B
Rationale: Location is the most critical information so responders can be dispatched immediately.
2.
A dispatcher receives a radio transmission from an officer stating “Emergency traffic only.” What should
the dispatcher do immediately?
A. Continue routine radio communications to avoid delays
B. Clear the radio channel and prioritize officer safety communications
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C. Ask the officer to repeat because it is not important
D. Transfer the call to another agency before responding
Answer: B
Rationale: Emergency traffic means all non-essential radio communication must stop to prioritize officer
safety.
3.
A caller reports their spouse is hitting them, but the caller refuses to provide their address and sounds
fearful. What is the best approach?
A. End the call because location is unknown
B. Keep the caller engaged while using available tools to identify location
C. Tell the caller to call back when they are calmer
D. Wait to dispatch until the caller confirms the suspect’s identity
Answer: B
Rationale: The dispatcher should maintain call control, gather details, and attempt location
identification while dispatching.
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4.
A telecommunicator receives a silent 9-1-1 call with open line sounds of possible struggle. What should
be done?
A. Disconnect the call immediately to keep lines open
B. Attempt call-back and dispatch units to the possible location
C. Assume it is a prank call and ignore it
D. Wait until another call comes in before taking action
Answer: B
Rationale: Silent or open-line calls may indicate emergencies and should be treated seriously.
5.
A caller reports a person collapsed and not breathing, but the caller is hysterical and screaming. What is
the dispatcher’s best first action?
A. Tell the caller to calm down and call back later
B. Use firm call control and begin CPR instructions immediately
C. Ask the caller to describe what the person ate earlier
D. Place the caller on hold while dispatching EMS
