FULL TEST BANK FOR
Systems Analysis and Design 12th Shelly Cashman, Gary B. Shelly and Harry J. Rosenblatt
Chapter 01 - Introduction to Systems Analysis and Design
True / False
1. Most firms give their IT budgets a low priority in good economic times.
a. True
b. False
ANSWER: False
RATIONALE: Most firms give their IT budgets a high priority, in good times or bad.
POINTS: 1
SO
DIFFICULTY: Easy
REFERENCES: 3
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.01 - Describe the impact of information technology on society
LU
NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: What is Information Technology?
KEYWORDS: Bloom’s: Understand
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/8/2019 3:37 PM
TI
2. A mission-critical system is one that is unimportant to a company’s operations.
a. True
O
b. False
ANSWER: False
RATIONALE: A mission-critical system is one that is vital to a company’s operations.
N
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 5
S
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system
NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: Information System Components
KEYWORDS: Bloom’s: Remember
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/13/2019 9:54 AM
3. In an information system, data is information that has been transformed into input that is valuable to users.
a. True
b. False
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,ANSWER: False
RATIONALE: Information is data that has been transformed into output that is valuable to users.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 5
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system
NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: Information System Components
KEYWORDS: Bloom’s: Understand
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/8/2019 3:37 PM
SO
4. Transaction processing (TP) systems are inefficient because they process a set of transaction-related commands
individually rather than as a group.
a. True
b. False
ANSWER: False
RATIONALE: Transaction processing (TP) systems are efficient because they process a set of transaction-
LU
related commands as a group rather than individually.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 12
QUESTION TYPE: True / False
TI
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business
NATIONAL STANDARDS: United States - BUSPROG: Technology
O
TOPICS: Business Information Systems
KEYWORDS: Bloom’s: Understand
DATE CREATED: 1/30/2019 11:34 AM
N
DATE MODIFIED: 4/8/2019 3:37 PM
5. In a knowledge management system, a knowledge base consists of logical rules that identify data patterns and
S
relationships.
a. True
b. False
ANSWER: False
RATIONALE: A knowledge management system uses inference rules, which are logical rules that identify
data patterns and relationships.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 13
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business
Copyright Cengage Learning. Powered by Cognero. Page 2
,NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: Business Information Systems
KEYWORDS: Bloom’s: Remember
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/8/2019 3:37 PM
6. Most large companies require systems that combine transaction processing, business support, knowledge management,
and user productivity features.
a. True
b. False
ANSWER: True
RATIONALE: Most large companies require systems that combine transaction processing, business
support, knowledge management, and user productivity features.
POINTS: 1
DIFFICULTY: Moderate
SO
REFERENCES: 15
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business
NATIONAL STANDARDS: United States - BUSPROG: Technology
LU
TOPICS: Business Information Systems
KEYWORDS: Bloom’s: Remember
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/13/2019 10:00 AM
TI
7. Since middle managers focus on a longer time frame, they need less detailed information than top managers, but
somewhat more than supervisors who oversee day-to-day operations.
a. True
O
b. False
ANSWER: False
RATIONALE: Because they focus on a somewhat shorter time frame, middle managers need more
N
detailed information than top managers but somewhat less than supervisors who oversee
day-to-day operations.
POINTS: 1
S
DIFFICULTY: Moderate
REFERENCES: 17
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.06 - Describe the types of information the four classes of users need
NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: What Information Do Users Need?
KEYWORDS: Bloom’s: Understand
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/8/2019 3:37 PM
8. Many companies find that a trend called empowerment, which gives employees more responsibility and accountability,
improves employee motivation and increases customer satisfaction.
Copyright Cengage Learning. Powered by Cognero. Page 3
, a. True
b. False
ANSWER: True
RATIONALE: Many companies find that a trend called empowerment, which gives employees more
responsibility and accountability, improves employee motivation and increases customer
satisfaction.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 17
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.06 - Describe the types of information the four classes of users need
NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: What Information Do Users Need?
SO
KEYWORDS: What Information Do Users Need?
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/8/2019 3:37 PM
9. Network administration includes hardware and software maintenance, support, and security.
LU
a. True
b. False
ANSWER: True
RATIONALE: Network administration includes hardware and software maintenance, support, and
security.
TI
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 28
QUESTION TYPE: True / False
O
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.09 - Discuss the seven main functions of the information technology
department
N
NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: The Information Technology Department
S
KEYWORDS: Bloom’s: Remember
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/8/2019 3:37 PM
10. The responsibilities of a systems analyst at a small firm are exactly the same as those at a large corporation.
a. True
b. False
ANSWER: False
RATIONALE: The responsibilities of a systems analyst at a small firm are different from those at a large
corporation.
POINTS: 1
DIFFICULTY: Easy
Copyright Cengage Learning. Powered by Cognero. Page 4
Systems Analysis and Design 12th Shelly Cashman, Gary B. Shelly and Harry J. Rosenblatt
Chapter 01 - Introduction to Systems Analysis and Design
True / False
1. Most firms give their IT budgets a low priority in good economic times.
a. True
b. False
ANSWER: False
RATIONALE: Most firms give their IT budgets a high priority, in good times or bad.
POINTS: 1
SO
DIFFICULTY: Easy
REFERENCES: 3
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.01 - Describe the impact of information technology on society
LU
NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: What is Information Technology?
KEYWORDS: Bloom’s: Understand
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/8/2019 3:37 PM
TI
2. A mission-critical system is one that is unimportant to a company’s operations.
a. True
O
b. False
ANSWER: False
RATIONALE: A mission-critical system is one that is vital to a company’s operations.
N
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 5
S
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system
NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: Information System Components
KEYWORDS: Bloom’s: Remember
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/13/2019 9:54 AM
3. In an information system, data is information that has been transformed into input that is valuable to users.
a. True
b. False
Copyright Cengage Learning. Powered by Cognero. Page 1
,ANSWER: False
RATIONALE: Information is data that has been transformed into output that is valuable to users.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 5
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.02 - Describe the five main components of an information system
NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: Information System Components
KEYWORDS: Bloom’s: Understand
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/8/2019 3:37 PM
SO
4. Transaction processing (TP) systems are inefficient because they process a set of transaction-related commands
individually rather than as a group.
a. True
b. False
ANSWER: False
RATIONALE: Transaction processing (TP) systems are efficient because they process a set of transaction-
LU
related commands as a group rather than individually.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 12
QUESTION TYPE: True / False
TI
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business
NATIONAL STANDARDS: United States - BUSPROG: Technology
O
TOPICS: Business Information Systems
KEYWORDS: Bloom’s: Understand
DATE CREATED: 1/30/2019 11:34 AM
N
DATE MODIFIED: 4/8/2019 3:37 PM
5. In a knowledge management system, a knowledge base consists of logical rules that identify data patterns and
S
relationships.
a. True
b. False
ANSWER: False
RATIONALE: A knowledge management system uses inference rules, which are logical rules that identify
data patterns and relationships.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 13
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business
Copyright Cengage Learning. Powered by Cognero. Page 2
,NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: Business Information Systems
KEYWORDS: Bloom’s: Remember
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/8/2019 3:37 PM
6. Most large companies require systems that combine transaction processing, business support, knowledge management,
and user productivity features.
a. True
b. False
ANSWER: True
RATIONALE: Most large companies require systems that combine transaction processing, business
support, knowledge management, and user productivity features.
POINTS: 1
DIFFICULTY: Moderate
SO
REFERENCES: 15
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.05 - Identify the seven types of information systems used in business
NATIONAL STANDARDS: United States - BUSPROG: Technology
LU
TOPICS: Business Information Systems
KEYWORDS: Bloom’s: Remember
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/13/2019 10:00 AM
TI
7. Since middle managers focus on a longer time frame, they need less detailed information than top managers, but
somewhat more than supervisors who oversee day-to-day operations.
a. True
O
b. False
ANSWER: False
RATIONALE: Because they focus on a somewhat shorter time frame, middle managers need more
N
detailed information than top managers but somewhat less than supervisors who oversee
day-to-day operations.
POINTS: 1
S
DIFFICULTY: Moderate
REFERENCES: 17
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.06 - Describe the types of information the four classes of users need
NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: What Information Do Users Need?
KEYWORDS: Bloom’s: Understand
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/8/2019 3:37 PM
8. Many companies find that a trend called empowerment, which gives employees more responsibility and accountability,
improves employee motivation and increases customer satisfaction.
Copyright Cengage Learning. Powered by Cognero. Page 3
, a. True
b. False
ANSWER: True
RATIONALE: Many companies find that a trend called empowerment, which gives employees more
responsibility and accountability, improves employee motivation and increases customer
satisfaction.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: 17
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.06 - Describe the types of information the four classes of users need
NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: What Information Do Users Need?
SO
KEYWORDS: What Information Do Users Need?
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/8/2019 3:37 PM
9. Network administration includes hardware and software maintenance, support, and security.
LU
a. True
b. False
ANSWER: True
RATIONALE: Network administration includes hardware and software maintenance, support, and
security.
TI
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: 28
QUESTION TYPE: True / False
O
HAS VARIABLES: False
LEARNING OBJECTIVES: SAD.12e.01.09 - Discuss the seven main functions of the information technology
department
N
NATIONAL STANDARDS: United States - BUSPROG: Technology
TOPICS: The Information Technology Department
S
KEYWORDS: Bloom’s: Remember
DATE CREATED: 1/30/2019 11:34 AM
DATE MODIFIED: 4/8/2019 3:37 PM
10. The responsibilities of a systems analyst at a small firm are exactly the same as those at a large corporation.
a. True
b. False
ANSWER: False
RATIONALE: The responsibilities of a systems analyst at a small firm are different from those at a large
corporation.
POINTS: 1
DIFFICULTY: Easy
Copyright Cengage Learning. Powered by Cognero. Page 4
