NAHQ Practice CPHQ Questions with Answers Revision Guide – 100% Solved
;
27-The concept of "patient safety" applies most appropriately to
A. environmental safety measures.
B. serious patient injuries.
C. patient complaint management.
D. risk prevention. - ✔✔✔-D. risk prevention.*************
10- A Failure Mode and Effects Analysis (FMEA) is performed
A.
to immediately investigate an incident that occurred.
B.
as a preventative measure before an incident occurs.
C.
if the severity of an incident led to a patient death.
D.
when there is a chance of an incident reoccurring. - ✔✔✔-EXPLANATIONS:
A. The FMEA process is performed before an incident occurs.
B. The FMEA process is a proactive, systematic method of identifying and preventing incidents
from occurring.
C. The FMEA process examines severity, but before an incident or a death occurs.
D. The FMEA process examines the likelihood of occurrence, but before an incident occurs.
11- Which of the following best describes an organizational vision statement?
A.
It is used as a marketing strategy.
B.
,NAHQ Practice CPHQ Questions with Answers Revision Guide – 100% Solved
It defines the structure of the institution.
C.
It describes the organization's strategic plan.
D.
It reflects the organization's aspirations. - ✔✔✔-EXPLANATIONS:
A. The vision statement may be used for marketing purposes, but it does not define marketing
strategies.
B. The structure of the institution is not defined in the vision statement.
C. The strategic plan is not part of an organization's vision statement.
D. Vision is the image or description of what the organization desires to become.
11. A quality improvement manager received the results from the most recent customer survey.
Sixty percent of the residents in a nursing home have rated the temperature of foods served as
poor. Which of the following actions should be taken first?
A. Call the dietitian and ask for an explanation.
B.Review previous results and assess trends.
C. Set up a continuous monitor for review.
D. Ignore the results and assess next quarter. - ✔✔✔-B.√ Review previous results and assess
trends.*************
12- The most effective way for a healthcare quality professional to communicate quality
improvement activities to the medical staff is by
A.
developing professional relationships.
B.
inviting medical staff to an inservice on quality tools.
C.
evaluating physician participation on quality teams.
,NAHQ Practice CPHQ Questions with Answers Revision Guide – 100% Solved
D.
providing outcome data at medical staff meetings. - ✔✔✔-EXPLANATIONS:
A. Relationships are needed, but they are not the most effective way to communicate quality
improvement activities.
B. Inviting medical staff to an inservice does not ensure attendance.
C. Evaluating participation is not a communication tool.
D. Outcome data communicates objective feedback to medical staff.
13- Quality improvement team progress is best evaluated by which of the following?
A.
team leader
B.
senior leadership
C.
PDCA process
D.
nominal group technique - ✔✔✔-EXPLANATIONS:
A. The team leader may be biased and is not the best source for team evaluations.
B. Senior leadership is not usually involved in evaluating a team.
C. The Plan, Do, Check, Act process is a comprehensive methodology used to conduct
performance improvement activities, including the analysis of progress.
D. The nominal group technique is a group decision-making process for generating a large
number of ideas where each member works individually. This technique would not be helpful in
evaluating team progress.
14- To reduce the incidence of ventilator-associated pneumonia (VAP) in a critical care unit, who
should be included on a quality improvement team?
A.
, NAHQ Practice CPHQ Questions with Answers Revision Guide – 100% Solved
intensivist, ICU nurse, and respiratory therapist
B.
primary care physician, infection control nurse, and surgeon
C.
ICU manager, respiratory therapist, and pharmacist
D.
pharmacist, intensivist, and infection control nurse - ✔✔✔-EXPLANATIONS: A. Intensive-care
medicine or critical-care medicine is concerned with the provision of life support or organ
support systems in patients who are critically ill and who usually require intensive monitoring. In
this scenario, the healthcare quality professional would involve staff that would most commonly
be related to the care of a patient with VAP. The involvement of the intensivist, ICU nurse, and
respiratory therapist would be considered common, and would comprise the ideal and
appropriate team to care for a patient with VAP.
B. While the primary care physician may be involved, it is not common practice for the infection
control nurse/preventionist to be involved in the
daily care of a patient with VAP.
C. While the ICU manager and pharmacist could be involved in the care of a patient with VAP,
they would not be ideal members of a quality improvement team.
D. While the pharmacist, intensivist, and infection control nurse/practitioner could be part of
the VAP quality improvement team, this response is not ideal as it does not include the
respiratory therapist or ICU nurse.
15- A team has identified a process for improvement, selected examples of best practice
performers, visited those sites, gathered all necessary data, and compiled the results. The most
effective next step for the team is to
A.
identify the next process to benchmark.
B.
implement change at the team's site.
C.
;
27-The concept of "patient safety" applies most appropriately to
A. environmental safety measures.
B. serious patient injuries.
C. patient complaint management.
D. risk prevention. - ✔✔✔-D. risk prevention.*************
10- A Failure Mode and Effects Analysis (FMEA) is performed
A.
to immediately investigate an incident that occurred.
B.
as a preventative measure before an incident occurs.
C.
if the severity of an incident led to a patient death.
D.
when there is a chance of an incident reoccurring. - ✔✔✔-EXPLANATIONS:
A. The FMEA process is performed before an incident occurs.
B. The FMEA process is a proactive, systematic method of identifying and preventing incidents
from occurring.
C. The FMEA process examines severity, but before an incident or a death occurs.
D. The FMEA process examines the likelihood of occurrence, but before an incident occurs.
11- Which of the following best describes an organizational vision statement?
A.
It is used as a marketing strategy.
B.
,NAHQ Practice CPHQ Questions with Answers Revision Guide – 100% Solved
It defines the structure of the institution.
C.
It describes the organization's strategic plan.
D.
It reflects the organization's aspirations. - ✔✔✔-EXPLANATIONS:
A. The vision statement may be used for marketing purposes, but it does not define marketing
strategies.
B. The structure of the institution is not defined in the vision statement.
C. The strategic plan is not part of an organization's vision statement.
D. Vision is the image or description of what the organization desires to become.
11. A quality improvement manager received the results from the most recent customer survey.
Sixty percent of the residents in a nursing home have rated the temperature of foods served as
poor. Which of the following actions should be taken first?
A. Call the dietitian and ask for an explanation.
B.Review previous results and assess trends.
C. Set up a continuous monitor for review.
D. Ignore the results and assess next quarter. - ✔✔✔-B.√ Review previous results and assess
trends.*************
12- The most effective way for a healthcare quality professional to communicate quality
improvement activities to the medical staff is by
A.
developing professional relationships.
B.
inviting medical staff to an inservice on quality tools.
C.
evaluating physician participation on quality teams.
,NAHQ Practice CPHQ Questions with Answers Revision Guide – 100% Solved
D.
providing outcome data at medical staff meetings. - ✔✔✔-EXPLANATIONS:
A. Relationships are needed, but they are not the most effective way to communicate quality
improvement activities.
B. Inviting medical staff to an inservice does not ensure attendance.
C. Evaluating participation is not a communication tool.
D. Outcome data communicates objective feedback to medical staff.
13- Quality improvement team progress is best evaluated by which of the following?
A.
team leader
B.
senior leadership
C.
PDCA process
D.
nominal group technique - ✔✔✔-EXPLANATIONS:
A. The team leader may be biased and is not the best source for team evaluations.
B. Senior leadership is not usually involved in evaluating a team.
C. The Plan, Do, Check, Act process is a comprehensive methodology used to conduct
performance improvement activities, including the analysis of progress.
D. The nominal group technique is a group decision-making process for generating a large
number of ideas where each member works individually. This technique would not be helpful in
evaluating team progress.
14- To reduce the incidence of ventilator-associated pneumonia (VAP) in a critical care unit, who
should be included on a quality improvement team?
A.
, NAHQ Practice CPHQ Questions with Answers Revision Guide – 100% Solved
intensivist, ICU nurse, and respiratory therapist
B.
primary care physician, infection control nurse, and surgeon
C.
ICU manager, respiratory therapist, and pharmacist
D.
pharmacist, intensivist, and infection control nurse - ✔✔✔-EXPLANATIONS: A. Intensive-care
medicine or critical-care medicine is concerned with the provision of life support or organ
support systems in patients who are critically ill and who usually require intensive monitoring. In
this scenario, the healthcare quality professional would involve staff that would most commonly
be related to the care of a patient with VAP. The involvement of the intensivist, ICU nurse, and
respiratory therapist would be considered common, and would comprise the ideal and
appropriate team to care for a patient with VAP.
B. While the primary care physician may be involved, it is not common practice for the infection
control nurse/preventionist to be involved in the
daily care of a patient with VAP.
C. While the ICU manager and pharmacist could be involved in the care of a patient with VAP,
they would not be ideal members of a quality improvement team.
D. While the pharmacist, intensivist, and infection control nurse/practitioner could be part of
the VAP quality improvement team, this response is not ideal as it does not include the
respiratory therapist or ICU nurse.
15- A team has identified a process for improvement, selected examples of best practice
performers, visited those sites, gathered all necessary data, and compiled the results. The most
effective next step for the team is to
A.
identify the next process to benchmark.
B.
implement change at the team's site.
C.
