DUTCH BROS FLOW TEST CERTIFICATION
SCRIPT 2026 QUESTIONS WITH SOLUTIONS
GRADED A+
◍ What's in a skinny mocha?.
Answer: 1/2 chocolate milk, 1/2 nonfat milk & espresso
◍ Hot latte.
Answer: •Shots of espresso - Small- double shot-Medium- double
shot-Large- Quad shot• 1 flat scoop of flavor (when requested) •Steamed
2%
◍ How many sugar packets equal 1 flat scoop of sugar?.
Answer: 4 sugar packets.
◍ How much does a blended frost, freeze or smoothie cost?.
Answer: Small: $4Medium: $5Large: $6
◍ How many oz & mg of caffeine in one can of cold brew?.
Answer: 11.5oz and 293mg of caffeine
◍ What's in a caramelizer?.
Answer: Caramel sauce, espresso, & chocolate milk.
◍ smoothie flavors.
Answer: peach, mango, strawberry, green apple
◍ Iced chai.
Answer: 1/2 chai concentrate 1/2 2% milkFull cup of ice
◍ How much does a not-so-hot cost?.
Answer: $1.75
◍ What is the anatomy of each double shot?.
, Answer: •Crema (Top thin frothy layer)•Body (Middle)•Heart (Bottom)
◍ Hand blended rebel.
Answer: •in a pitched combine •flavor-small 1 flat scoop -medium 2 flat
scoops-large 3 flat scoops•rebel mix to the proper mix lineSmall-
8ozMedium- 12ozLarge- 16oz•top off with proper size cup of ice, blend
◍ What customizations cost extra?.
Answer: •50¢ for Extra shots of coffee or Rebel mix added to any drink.•50¢
for an extra tea bag.•75¢ to blend teas and sodas.•50¢ to add soy, coconut, or
almond milk.
◍ What's in a sugar free latte?.
Answer: 2% milk & espresso
◍ Iced breve.
Answer: •in a mix cup combine:•Shots of espresso •Kick me mix to the
proper mix line•Pour over the proper full clear plastic cup of ice
◍ Carburetor fill lines.
Answer: 6,8,10
◍ What to do if a customer has a complaint?.
Answer: •Remember the wise old man building blocks, "The customer is not
someone to argue or match wits with."•Sincerely apologize •Hook them up
with a free drink•Share that the feedback on their experience is valuable &
beneficial in helping us continue to improve as a company and we'd love if
they would share it through •Of you
feel that the experience deems itself worthy of a stamped out stamp card for
their next visit, then please hook them up with that too.•Apologize again and
thank them for coming back.
◍ What are the Non-Caffeinated options?.
Answer: •Dutch Sodas•Smoothies•Hot chocolates •Frosts•Steamers•Decaf
tea•Decaf coffee•Dutch2o •Apple juice •Cider
◍ How many shots of espresso in an iced 911.
, Answer: 6 shots in all sizes
◍ What hot drinks need 2 flat scoops of standard syrup & or sauce?.
Answer: •911•Double chocolate mocha when made with white milk.
◍ Medium iced drink.
Answer: •Double shot of espresso •1 flat scoop of flavor •Milk to the 12oz
mix line•Full 24oz cup of ice
◍ How do you text out a car order?.
Answer: 1st line: description of vehicle2nd line: type out each drink in full.
Size, temperature, any additional modifications to the flavor, shots or milk,
& lastly the drink name.3rd line: include payment information-•If they have
paid with cars in line write, "Paid"•If they are paying with Cash or Gift card
write the payment form and total.
◍ Build a Large Iced Americano with Extra Cream and 2 Sugars.
Answer: 1/2 scoop of cane sugar, 4 shots of espresso, 3 scoops of cream,
cold water to the 16 oz line
◍ What are the different drink bases?.
Answer: •Mocha•Latte•Breve•Hot Chocolate •Freeze•Frost•Tea•Chai•Rebel
•Cold Brew•Americano •Soda•Smoothie
◍ How much of a discount is given to a customer who brings their own mug..
Answer: $0.25 off
◍ a golden eagle chai gets soft top true or false.
Answer: false
◍ where do we get our beans from.
Answer: el salvador, colombia, brazil
◍ What is the proper shot window for white coffee?.
Answer: 7-12 seconds
◍ What are the Non-Dairy milk options?.
Answer: •Soy milk•Coconut milk•Almond milk
SCRIPT 2026 QUESTIONS WITH SOLUTIONS
GRADED A+
◍ What's in a skinny mocha?.
Answer: 1/2 chocolate milk, 1/2 nonfat milk & espresso
◍ Hot latte.
Answer: •Shots of espresso - Small- double shot-Medium- double
shot-Large- Quad shot• 1 flat scoop of flavor (when requested) •Steamed
2%
◍ How many sugar packets equal 1 flat scoop of sugar?.
Answer: 4 sugar packets.
◍ How much does a blended frost, freeze or smoothie cost?.
Answer: Small: $4Medium: $5Large: $6
◍ How many oz & mg of caffeine in one can of cold brew?.
Answer: 11.5oz and 293mg of caffeine
◍ What's in a caramelizer?.
Answer: Caramel sauce, espresso, & chocolate milk.
◍ smoothie flavors.
Answer: peach, mango, strawberry, green apple
◍ Iced chai.
Answer: 1/2 chai concentrate 1/2 2% milkFull cup of ice
◍ How much does a not-so-hot cost?.
Answer: $1.75
◍ What is the anatomy of each double shot?.
, Answer: •Crema (Top thin frothy layer)•Body (Middle)•Heart (Bottom)
◍ Hand blended rebel.
Answer: •in a pitched combine •flavor-small 1 flat scoop -medium 2 flat
scoops-large 3 flat scoops•rebel mix to the proper mix lineSmall-
8ozMedium- 12ozLarge- 16oz•top off with proper size cup of ice, blend
◍ What customizations cost extra?.
Answer: •50¢ for Extra shots of coffee or Rebel mix added to any drink.•50¢
for an extra tea bag.•75¢ to blend teas and sodas.•50¢ to add soy, coconut, or
almond milk.
◍ What's in a sugar free latte?.
Answer: 2% milk & espresso
◍ Iced breve.
Answer: •in a mix cup combine:•Shots of espresso •Kick me mix to the
proper mix line•Pour over the proper full clear plastic cup of ice
◍ Carburetor fill lines.
Answer: 6,8,10
◍ What to do if a customer has a complaint?.
Answer: •Remember the wise old man building blocks, "The customer is not
someone to argue or match wits with."•Sincerely apologize •Hook them up
with a free drink•Share that the feedback on their experience is valuable &
beneficial in helping us continue to improve as a company and we'd love if
they would share it through •Of you
feel that the experience deems itself worthy of a stamped out stamp card for
their next visit, then please hook them up with that too.•Apologize again and
thank them for coming back.
◍ What are the Non-Caffeinated options?.
Answer: •Dutch Sodas•Smoothies•Hot chocolates •Frosts•Steamers•Decaf
tea•Decaf coffee•Dutch2o •Apple juice •Cider
◍ How many shots of espresso in an iced 911.
, Answer: 6 shots in all sizes
◍ What hot drinks need 2 flat scoops of standard syrup & or sauce?.
Answer: •911•Double chocolate mocha when made with white milk.
◍ Medium iced drink.
Answer: •Double shot of espresso •1 flat scoop of flavor •Milk to the 12oz
mix line•Full 24oz cup of ice
◍ How do you text out a car order?.
Answer: 1st line: description of vehicle2nd line: type out each drink in full.
Size, temperature, any additional modifications to the flavor, shots or milk,
& lastly the drink name.3rd line: include payment information-•If they have
paid with cars in line write, "Paid"•If they are paying with Cash or Gift card
write the payment form and total.
◍ Build a Large Iced Americano with Extra Cream and 2 Sugars.
Answer: 1/2 scoop of cane sugar, 4 shots of espresso, 3 scoops of cream,
cold water to the 16 oz line
◍ What are the different drink bases?.
Answer: •Mocha•Latte•Breve•Hot Chocolate •Freeze•Frost•Tea•Chai•Rebel
•Cold Brew•Americano •Soda•Smoothie
◍ How much of a discount is given to a customer who brings their own mug..
Answer: $0.25 off
◍ a golden eagle chai gets soft top true or false.
Answer: false
◍ where do we get our beans from.
Answer: el salvador, colombia, brazil
◍ What is the proper shot window for white coffee?.
Answer: 7-12 seconds
◍ What are the Non-Dairy milk options?.
Answer: •Soy milk•Coconut milk•Almond milk
