DELL CLIENT FOUNDATIONS ACTUAL EXAM
SCRIPT 2026 QUESTIONS WITH SOLUTIONS
GRADED A+
▶ Choose all that apply: Identify Dell's product portfolios. Answer: Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
▶ Which key is used to access the one time boot menu while restarting the
computer? Answer: F12
▶ When to use RTC Reset? Answer: To recover from No POST/No Boot
▶ If the system is not booting into the operating system, how can you
check if the hard drive is detected? Answer: Go to BIOS
▶ When would you run the RMA Shim tool on a Chromebook? Answer: In
the event of system board replacement
▶ Choose all that apply: When encountered with a no POST situation, what
must technicians do prior to replacing the suspected failed part? Answer:
Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate
issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings.
, ▶ T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision,
XPS, and All-in-One. Answer: True
▶ If recovery image from both system's primary hard drive and external
USB key is present, which image will the BIOS Recovery 2 tool select?
Answer: Recovery image from the external USB key
▶ How will the Dell Command Utility Update help Customers? Answer: Dell
Command Utility Update will check online for the latest BIOS, driver,
Firmware and Dell Application updates for a system and also helps to
download and install the updates.
▶ T/F: M.2 is a data transfer protocol while NVMe is the form factor.
Answer: False
▶ If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be? Answer: Corrupt or missing
operating system
▶ Choose all that apply: Select all the steps involved in unpacking parts.
Answer: If the part has visible damage, do not use the part. Contact Dell
technical support to dispatch another part. Return the part with a
description of the damage.
Place the box on a secure surface and break the tamper proof seal with a
safe tool. Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides.
Avoid touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to
install the part immediately.
If the part contained in the box was secured properly without visible
damage, continue with the next steps.
▶ What is BIOS Auto-Recovery? Answer: BIOS Auto-Recovery is an
automatic recovery process occurred if BIOS image integrity is failed while
booting, provided the BIOS Auto-Recovery feature from hard drive is
enabled in BIOS.
SCRIPT 2026 QUESTIONS WITH SOLUTIONS
GRADED A+
▶ Choose all that apply: Identify Dell's product portfolios. Answer: Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
▶ Which key is used to access the one time boot menu while restarting the
computer? Answer: F12
▶ When to use RTC Reset? Answer: To recover from No POST/No Boot
▶ If the system is not booting into the operating system, how can you
check if the hard drive is detected? Answer: Go to BIOS
▶ When would you run the RMA Shim tool on a Chromebook? Answer: In
the event of system board replacement
▶ Choose all that apply: When encountered with a no POST situation, what
must technicians do prior to replacing the suspected failed part? Answer:
Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate
issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings.
, ▶ T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision,
XPS, and All-in-One. Answer: True
▶ If recovery image from both system's primary hard drive and external
USB key is present, which image will the BIOS Recovery 2 tool select?
Answer: Recovery image from the external USB key
▶ How will the Dell Command Utility Update help Customers? Answer: Dell
Command Utility Update will check online for the latest BIOS, driver,
Firmware and Dell Application updates for a system and also helps to
download and install the updates.
▶ T/F: M.2 is a data transfer protocol while NVMe is the form factor.
Answer: False
▶ If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be? Answer: Corrupt or missing
operating system
▶ Choose all that apply: Select all the steps involved in unpacking parts.
Answer: If the part has visible damage, do not use the part. Contact Dell
technical support to dispatch another part. Return the part with a
description of the damage.
Place the box on a secure surface and break the tamper proof seal with a
safe tool. Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides.
Avoid touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to
install the part immediately.
If the part contained in the box was secured properly without visible
damage, continue with the next steps.
▶ What is BIOS Auto-Recovery? Answer: BIOS Auto-Recovery is an
automatic recovery process occurred if BIOS image integrity is failed while
booting, provided the BIOS Auto-Recovery feature from hard drive is
enabled in BIOS.
