DELL CLIENT FOUNDATIONS
COMPREHENSIVE EXAMINATION TEST 2026
FULL QUESTIONS AND CORRECT ANSWERS
▶ T/F: M.2 is a data transfer protocol while NVMe is the form factor.
Answer: False
▶ If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be? Answer: Corrupt or missing
operating system
▶ Choose all that apply: Select all the steps involved in unpacking parts.
Answer: If the part has visible damage, do not use the part. Contact Dell
technical support to dispatch another part. Return the part with a
description of the damage.
Place the box on a secure surface and break the tamper proof seal with a
safe tool. Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides.
Avoid touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to
install the part immediately.
If the part contained in the box was secured properly without visible
damage, continue with the next steps.
▶ What is BIOS Auto-Recovery? Answer: BIOS Auto-Recovery is an
automatic recovery process occurred if BIOS image integrity is failed while
booting, provided the BIOS Auto-Recovery feature from hard drive is
enabled in BIOS.
▶ Why sometimes the values in BIOS cannot be saved and shows as
manufacturing mode? Answer: The systemboard jumper is at
SERVICE_MODE state
, ▶ BIOS Recovery 2 from Hard Drive option can be disabled in ______.
Answer: BIOS
▶ T/F: Discrete Graphics cards connect to the motherboard of a computer
system using a slot, typically an Accelerated Graphics Port (AGP) or a
Peripheral Component Interconnect Express (PCIe) connection. Answer:
True
▶ Which is the easiest way to verify the functionality of system board?
Answer: By removing the memory module
▶ Select the correct service scenario for a Dell system factory installed with
Windows 10 which has been root caused to a fault MB. Answer:
Replacement motherboard will be dispatched together with Windows
Universal Replacement DPK which will be used for activation.
▶ T/F: 32 GB DIMMs are only supported on systems using Xeon W Series
CPUs. Answer: True
▶ To preserve BIOS settings before recovering it, user need to _________.
Answer: Set the "Reset NVRAM" option to "Disabled" before starting the
recovery process.
▶ On Dell Venue Pro Tablets or Latitude portable systems without a
keyboard, what are the steps required to access BIOS/System? Answer:
Press the power button, before the Dell logo is displayed press the Volume
Down button.
▶ How do you enable BIOS Auto-Recovery? Answer: Click Maintenance
under BIOS Settings -> Select BIOS Recovery -> Check BIOS Auto
Recovery -> Click Apply -> Exit
▶ T/F: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and
Precision. Answer: True
▶ Choose all that apply: Which of the following are valid steps in launching
ePSA diagnostics? Answer: Use the up and down arrow keys to select
<Diagnostics> on the menu and press the Enter key
COMPREHENSIVE EXAMINATION TEST 2026
FULL QUESTIONS AND CORRECT ANSWERS
▶ T/F: M.2 is a data transfer protocol while NVMe is the form factor.
Answer: False
▶ If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be? Answer: Corrupt or missing
operating system
▶ Choose all that apply: Select all the steps involved in unpacking parts.
Answer: If the part has visible damage, do not use the part. Contact Dell
technical support to dispatch another part. Return the part with a
description of the damage.
Place the box on a secure surface and break the tamper proof seal with a
safe tool. Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides.
Avoid touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to
install the part immediately.
If the part contained in the box was secured properly without visible
damage, continue with the next steps.
▶ What is BIOS Auto-Recovery? Answer: BIOS Auto-Recovery is an
automatic recovery process occurred if BIOS image integrity is failed while
booting, provided the BIOS Auto-Recovery feature from hard drive is
enabled in BIOS.
▶ Why sometimes the values in BIOS cannot be saved and shows as
manufacturing mode? Answer: The systemboard jumper is at
SERVICE_MODE state
, ▶ BIOS Recovery 2 from Hard Drive option can be disabled in ______.
Answer: BIOS
▶ T/F: Discrete Graphics cards connect to the motherboard of a computer
system using a slot, typically an Accelerated Graphics Port (AGP) or a
Peripheral Component Interconnect Express (PCIe) connection. Answer:
True
▶ Which is the easiest way to verify the functionality of system board?
Answer: By removing the memory module
▶ Select the correct service scenario for a Dell system factory installed with
Windows 10 which has been root caused to a fault MB. Answer:
Replacement motherboard will be dispatched together with Windows
Universal Replacement DPK which will be used for activation.
▶ T/F: 32 GB DIMMs are only supported on systems using Xeon W Series
CPUs. Answer: True
▶ To preserve BIOS settings before recovering it, user need to _________.
Answer: Set the "Reset NVRAM" option to "Disabled" before starting the
recovery process.
▶ On Dell Venue Pro Tablets or Latitude portable systems without a
keyboard, what are the steps required to access BIOS/System? Answer:
Press the power button, before the Dell logo is displayed press the Volume
Down button.
▶ How do you enable BIOS Auto-Recovery? Answer: Click Maintenance
under BIOS Settings -> Select BIOS Recovery -> Check BIOS Auto
Recovery -> Click Apply -> Exit
▶ T/F: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and
Precision. Answer: True
▶ Choose all that apply: Which of the following are valid steps in launching
ePSA diagnostics? Answer: Use the up and down arrow keys to select
<Diagnostics> on the menu and press the Enter key
