OPERATIONS AND SUPPLY CHAIN MANAGEMENT- C720 (WGU) 2026 QUESTIONS AND
ANSWERS VERIFIED A+
Operations - (ANSWER)The process used to acquire inputs, such as people, capital, and material, and
transform them into outputs, such as products and services.
Operations Manager - (ANSWER)They allocate resources.
Capital - (ANSWER)Facilities and equipment
Competitive Advantage - (ANSWER)Developing capabilities that customers value, can be sustained over
the long-term, and competitors find difficult to replicate.
Inseparability - (ANSWER)The process of separating production from consumption; cannot be done for
services because they are produced and consumed simultaneously.
Technology - (ANSWER)The application of knowledge, tools, processes, and procedures to solve
problems.
Product Design - (ANSWER)The characteristics, features, and performance of the product; how the
product functions; does not fundamentally change the product. Example: changing Coca-Cola's beverage
containers from glass to aluminum.
Product Technology - (ANSWER)The application of knowledge to improve the product.
Process - (ANSWER)How to accomplish a task.
Process Design - (ANSWER)How a product is made; can fundamentally alter the nature of the product.
Example: changing the taste of Coca-Cola.
Process Technology - (ANSWER)The application of knowledge to improve a process.
,OPERATIONS AND SUPPLY CHAIN MANAGEMENT- C720 (WGU) 2026 QUESTIONS AND
ANSWERS VERIFIED A+
Cross-Functionality - (ANSWER)When individuals with different expertise work towards a common goal;
this is an essential business process.
Concurrent Engineering - (ANSWER)Completing product design and process design simultaneously.
Functional Areas - (ANSWER)Subsystems within an organization, such as marketing, finance, and
accounting, that are linked together by a common organizational goal.
Strategy - (ANSWER)Consists of the organizational goals and the methods of implementing the goals;
every element of the SWOT analysis should be considered when developing strategies.
Key Policies - (ANSWER)Main goals of an organization.
Organizational Structure - (ANSWER)The formal relationships among different functional areas that aids
in communication.
Relative Advantage - (ANSWER)Where one entity has an advantage over another; will often trade their
specialized products for those that they do not produce; companies with a relative advantage are able
to produce products at a lower cost than their competitors.
North American Free Trade Agreement (NAFTA) - (ANSWER)A free trade agreement between the United
State, Mexico, and Canada to reduce tariffs and other trade restrictions.
General Agreement on Tariffs and Trade (GATT) - (ANSWER)A trade agreement designed to reduce
tariffs and other trade restrictions.
Sustainability - (ANSWER)Balancing the interconnected obligations to economic viability, society, and
the environment (the triple bottom line).
What is the percentage of businesses that operate within the service sector? - (ANSWER)88 percent
, OPERATIONS AND SUPPLY CHAIN MANAGEMENT- C720 (WGU) 2026 QUESTIONS AND
ANSWERS VERIFIED A+
Supporting Goods - (ANSWER)Supplies and equipment that aid in the development of products and
services.
Market Share - (ANSWER)The percentage of sales in a particular market.
VIRAL - (ANSWER)Value, Inimitable, rare, aptitude, and lifespan.
SWOT Analysis - (ANSWER)Analyzing the internal (strengths and weaknesses) and external
(opportunities and threats) environments.
Requirements for developing competitive advantage - (ANSWER)SWOT, business process, competitive
capabilities, and customer requirements.
Learning Curve - (ANSWER)Continuously improving a product to make it better and cheaper.
Synergy - (ANSWER)Teamwork where the whole is greater than the sum of its parts.
Key Processes - (ANSWER)Strategy development, product development, system development, and order
fulfillment.
System - (ANSWER)The process of producing goods and system.
Matching - (ANSWER)Matching strengths to opportunities.
Converting - (ANSWER)Converting weaknesses or threats into strengths or opportunities.
Productivity - (ANSWER)Output / Input; the goal is achieving more output given the amount of inputs,
thus saving money and reducing production costs.
ANSWERS VERIFIED A+
Operations - (ANSWER)The process used to acquire inputs, such as people, capital, and material, and
transform them into outputs, such as products and services.
Operations Manager - (ANSWER)They allocate resources.
Capital - (ANSWER)Facilities and equipment
Competitive Advantage - (ANSWER)Developing capabilities that customers value, can be sustained over
the long-term, and competitors find difficult to replicate.
Inseparability - (ANSWER)The process of separating production from consumption; cannot be done for
services because they are produced and consumed simultaneously.
Technology - (ANSWER)The application of knowledge, tools, processes, and procedures to solve
problems.
Product Design - (ANSWER)The characteristics, features, and performance of the product; how the
product functions; does not fundamentally change the product. Example: changing Coca-Cola's beverage
containers from glass to aluminum.
Product Technology - (ANSWER)The application of knowledge to improve the product.
Process - (ANSWER)How to accomplish a task.
Process Design - (ANSWER)How a product is made; can fundamentally alter the nature of the product.
Example: changing the taste of Coca-Cola.
Process Technology - (ANSWER)The application of knowledge to improve a process.
,OPERATIONS AND SUPPLY CHAIN MANAGEMENT- C720 (WGU) 2026 QUESTIONS AND
ANSWERS VERIFIED A+
Cross-Functionality - (ANSWER)When individuals with different expertise work towards a common goal;
this is an essential business process.
Concurrent Engineering - (ANSWER)Completing product design and process design simultaneously.
Functional Areas - (ANSWER)Subsystems within an organization, such as marketing, finance, and
accounting, that are linked together by a common organizational goal.
Strategy - (ANSWER)Consists of the organizational goals and the methods of implementing the goals;
every element of the SWOT analysis should be considered when developing strategies.
Key Policies - (ANSWER)Main goals of an organization.
Organizational Structure - (ANSWER)The formal relationships among different functional areas that aids
in communication.
Relative Advantage - (ANSWER)Where one entity has an advantage over another; will often trade their
specialized products for those that they do not produce; companies with a relative advantage are able
to produce products at a lower cost than their competitors.
North American Free Trade Agreement (NAFTA) - (ANSWER)A free trade agreement between the United
State, Mexico, and Canada to reduce tariffs and other trade restrictions.
General Agreement on Tariffs and Trade (GATT) - (ANSWER)A trade agreement designed to reduce
tariffs and other trade restrictions.
Sustainability - (ANSWER)Balancing the interconnected obligations to economic viability, society, and
the environment (the triple bottom line).
What is the percentage of businesses that operate within the service sector? - (ANSWER)88 percent
, OPERATIONS AND SUPPLY CHAIN MANAGEMENT- C720 (WGU) 2026 QUESTIONS AND
ANSWERS VERIFIED A+
Supporting Goods - (ANSWER)Supplies and equipment that aid in the development of products and
services.
Market Share - (ANSWER)The percentage of sales in a particular market.
VIRAL - (ANSWER)Value, Inimitable, rare, aptitude, and lifespan.
SWOT Analysis - (ANSWER)Analyzing the internal (strengths and weaknesses) and external
(opportunities and threats) environments.
Requirements for developing competitive advantage - (ANSWER)SWOT, business process, competitive
capabilities, and customer requirements.
Learning Curve - (ANSWER)Continuously improving a product to make it better and cheaper.
Synergy - (ANSWER)Teamwork where the whole is greater than the sum of its parts.
Key Processes - (ANSWER)Strategy development, product development, system development, and order
fulfillment.
System - (ANSWER)The process of producing goods and system.
Matching - (ANSWER)Matching strengths to opportunities.
Converting - (ANSWER)Converting weaknesses or threats into strengths or opportunities.
Productivity - (ANSWER)Output / Input; the goal is achieving more output given the amount of inputs,
thus saving money and reducing production costs.
