PNUR 1001: PROFESSIONAL DEVELOPMENT
(2026/2027 EXAM 2 STUDY GUIDE)
QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED LATEST
UPDATE
Verbal Communication Use of spoken or written words
or symbols (includes
connotative meaning,
denotative meaning, and
jargon)
Nonverbal Communication Message transmitted without
words (includes voice, eye
contact, gestures, posture,
physical appearance)
Importance of Nonverbal Communication Nonverbal
,communication is powerful; if it conflicts with verbal
communication,
the nonverbal message is most
likely believed
Assertive Communication Even-sided interaction that
respects both patient and
nurse needs while maintaining
professional boundaries
Aggressive Communication Forceful, overpowering behavior
focused on personal needs; nontherapeutic
Unassertive Communication Agreeing to everything requested,
often creating additional problems
Therapeutic Relationship Nurse-patient interaction that is
caring, empathetic, sincere, and
trustworthy with maintained
boundaries
Therapeutic Communication (Nonverbal) Includes listening,
silence, touch, and nonverbal presence
, Therapeutic Communication (Verbal Techniques) Open-ended
questions, closed questions, restating, paraphrasing, clarifying,
focusing, reflecting, summarizing
Open-Ended Questions Require detailed responses; used to
explore patient thoughts and feelings
Closed-Ended Questions Require yes/no or one-word
answers; used to confirm facts
Nontherapeutic Communication Blocks trust and prevents a
therapeutic relationship
Barriers to Communication False reassurance, giving advice,
assumptions, arguing,
defensiveness, changing subject
Factors Affecting Communication Environment, culture,
language, trust, posture,
physiological and psychosocial
factors
Trust Essential for effective nurse-
patient interaction; allows
(2026/2027 EXAM 2 STUDY GUIDE)
QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED LATEST
UPDATE
Verbal Communication Use of spoken or written words
or symbols (includes
connotative meaning,
denotative meaning, and
jargon)
Nonverbal Communication Message transmitted without
words (includes voice, eye
contact, gestures, posture,
physical appearance)
Importance of Nonverbal Communication Nonverbal
,communication is powerful; if it conflicts with verbal
communication,
the nonverbal message is most
likely believed
Assertive Communication Even-sided interaction that
respects both patient and
nurse needs while maintaining
professional boundaries
Aggressive Communication Forceful, overpowering behavior
focused on personal needs; nontherapeutic
Unassertive Communication Agreeing to everything requested,
often creating additional problems
Therapeutic Relationship Nurse-patient interaction that is
caring, empathetic, sincere, and
trustworthy with maintained
boundaries
Therapeutic Communication (Nonverbal) Includes listening,
silence, touch, and nonverbal presence
, Therapeutic Communication (Verbal Techniques) Open-ended
questions, closed questions, restating, paraphrasing, clarifying,
focusing, reflecting, summarizing
Open-Ended Questions Require detailed responses; used to
explore patient thoughts and feelings
Closed-Ended Questions Require yes/no or one-word
answers; used to confirm facts
Nontherapeutic Communication Blocks trust and prevents a
therapeutic relationship
Barriers to Communication False reassurance, giving advice,
assumptions, arguing,
defensiveness, changing subject
Factors Affecting Communication Environment, culture,
language, trust, posture,
physiological and psychosocial
factors
Trust Essential for effective nurse-
patient interaction; allows
