HPA 332___Exam 1 Questions With
Complete Answers
Fay's 6 Primary Management Functions - ANSWER 1. forecasting
2. planning
3. organizing
4. commanding
5. coordinating
6. controlling
organizing - ANSWER systematic process of defining a common goal, putting
people together who understand and share that goal, & having a manager/
leader who will guide the activities and recourses toward that goal
who does the planning in a hospital - ANSWER the board or the chief of the
department
commanding - ANSWER you do not have to command, but rather lead partner
and mentor
- supervising employees, communicating company goals and policy to internal
and external clients
coordinating - ANSWER line managers to do this people who work with doctors
day to day
what does controlling entail - ANSWER - knowing the finances of the hospital
and running it
- identify the company weaknesses and correct them
- reporting violations of policy
entry level management positions - ANSWER line management positions and
staff management positions
- line management positions are positions in which the supervisor supervises
other employees directly
staff management - ANSWER manager may carry out work and advise their
bosses but do not supervise others
- responsible for the task not the person
managers must posses what 3 key competencies? - ANSWER 1. conceptual
skills
2. technical skills
, 3. interpersonal skills
conceptual skills - ANSWER - require the ability to critically analyze and solve
complex problems
- the financial officer performs a budget analysis to determine the best approach
to finance the construction of a new project
technical skills - ANSWER - specific expertise or ability to perform a task
- a surgeon must have technical expertise licensing and training to operate
interpersonal skills - ANSWER - ability to communication and work well with
other at all levels of organization
- the manager counsels a poor performer by demonstrating and communicating
the best technique
- external regulatory/policy changes and be bale to implement them in the health
care environment
when do we form opinions on people? - ANSWER the nanosecond we meet them
what are the 3 basic organizational charts? - ANSWER 1. functional
2. multidivisional
3. matrix
what does a functional chart look like? - ANSWER 1. ceo top
2. HR, finance, marketing, IT, production mid tier
3. staff bottom
CFO - ANSWER - never a healthcare person, but rather a finance personal
- pro: clear division of labor
- con: no communication
multidivisional organizational chart - ANSWER ** think geographic **
- aligns a company according to individual divisions, which are based on
geographically different locations, products or services
pro of multidivisional organizational chart - ANSWER ability to hold senior
managers accountable for the results of local operation
- quick ability to shift to local market needs b/c decision making lies at the
devision level in the structure
con of multidivisional organizational chart - ANSWER preclude economies of
scale because there is duplication of functions
- Ex: marketing at each division
- can also lead to a lack of standardization and inefficiencies
Complete Answers
Fay's 6 Primary Management Functions - ANSWER 1. forecasting
2. planning
3. organizing
4. commanding
5. coordinating
6. controlling
organizing - ANSWER systematic process of defining a common goal, putting
people together who understand and share that goal, & having a manager/
leader who will guide the activities and recourses toward that goal
who does the planning in a hospital - ANSWER the board or the chief of the
department
commanding - ANSWER you do not have to command, but rather lead partner
and mentor
- supervising employees, communicating company goals and policy to internal
and external clients
coordinating - ANSWER line managers to do this people who work with doctors
day to day
what does controlling entail - ANSWER - knowing the finances of the hospital
and running it
- identify the company weaknesses and correct them
- reporting violations of policy
entry level management positions - ANSWER line management positions and
staff management positions
- line management positions are positions in which the supervisor supervises
other employees directly
staff management - ANSWER manager may carry out work and advise their
bosses but do not supervise others
- responsible for the task not the person
managers must posses what 3 key competencies? - ANSWER 1. conceptual
skills
2. technical skills
, 3. interpersonal skills
conceptual skills - ANSWER - require the ability to critically analyze and solve
complex problems
- the financial officer performs a budget analysis to determine the best approach
to finance the construction of a new project
technical skills - ANSWER - specific expertise or ability to perform a task
- a surgeon must have technical expertise licensing and training to operate
interpersonal skills - ANSWER - ability to communication and work well with
other at all levels of organization
- the manager counsels a poor performer by demonstrating and communicating
the best technique
- external regulatory/policy changes and be bale to implement them in the health
care environment
when do we form opinions on people? - ANSWER the nanosecond we meet them
what are the 3 basic organizational charts? - ANSWER 1. functional
2. multidivisional
3. matrix
what does a functional chart look like? - ANSWER 1. ceo top
2. HR, finance, marketing, IT, production mid tier
3. staff bottom
CFO - ANSWER - never a healthcare person, but rather a finance personal
- pro: clear division of labor
- con: no communication
multidivisional organizational chart - ANSWER ** think geographic **
- aligns a company according to individual divisions, which are based on
geographically different locations, products or services
pro of multidivisional organizational chart - ANSWER ability to hold senior
managers accountable for the results of local operation
- quick ability to shift to local market needs b/c decision making lies at the
devision level in the structure
con of multidivisional organizational chart - ANSWER preclude economies of
scale because there is duplication of functions
- Ex: marketing at each division
- can also lead to a lack of standardization and inefficiencies
