MBA 505 – UnitedHealth Care Ethics and Compliance
V2 (2026) | Northern Illinois University | Verified
Questions & Answers
1. In terms of events, which of the following is true?
A) Agents must report formal marketing/sales events only to UHC
B) Agents must report informal marketing/sales events only to UHC
C) Agents must report all marketing/sales and educational events to
UHC
D) Agents must report formal and informal marketing/sales events only
to UHC
{{Ans- B
2. Whose email address may the agent enter into the LEAN enrollment
application?
A) The consumer's or another individual's provided by the consumer,
such as a friend's or relatives
B) Only the consumer's (or leave it blank)
C) Either the consumer's or the agent's, but only if the consumer
authorizes it
{{Ans- B) Only the consumer's (or leave it blank)
,3. Which election period runs from October 15 to December 7 and allows
consumers to elect to join a Medicare Advantage Plan or switch to a
different plan?
A) Special Election Period (SEP)
B) Initial Coverage Election Period (ICEP)
C) Open Enrollment Period (OEP)
D) Annual Election Period (AEP)
{{Ans- D) Annual Election Period
4. Dino, an agent, received a phone call on Sept. 29 from a consumer
interested in Medicare Advantage plans for the new year. Dino proceeded
to verify the consumer's Medicare eligibility, describe the costs and benefit
coverage of the plan, and explained that he could not accept an
enrollment application until Oct. 15. What did Dino do that was NOT
compliant?
A) Dino did nothing that was non-compliant
B) Dino refused to take the enrollment application until Oct. 15
C) Dino presented a plan prior to Oct. 1
{{Ans- C) Dino presented a plan prior to Oct. 1
, 5. You have scheduled an appointment and obtained a Scope of
Appointment ( SOA) form to discuss Medicare Advantage Plans with a
consumer. When you arrive at the appointment, a friend of the
consumer who is Medicare-eligible is present to hear your
presentation. What should you do?
A) Before you can start the appointment with both consumers, ask
the consumer's friend to complete an SOA
B) Ask the consumer's friend to complete the SOA and schedule a
separate appointment
C) Tell the consumer that you will come back on another day
D) Ask the consumer's friend to leave since she had not scheduled the
appointment.
{{Ans- A) Before you can start the appointment with both consumers, ask
the consumer's friend to complete an SOA
6. Providing objective information about the Medicare program and/or
health improvement and wellness at publicvenues is the purpose of
which of the following?
A) Formal marketing/sales events.
B) Educational events
C) Personal/individual marketing appointments
V2 (2026) | Northern Illinois University | Verified
Questions & Answers
1. In terms of events, which of the following is true?
A) Agents must report formal marketing/sales events only to UHC
B) Agents must report informal marketing/sales events only to UHC
C) Agents must report all marketing/sales and educational events to
UHC
D) Agents must report formal and informal marketing/sales events only
to UHC
{{Ans- B
2. Whose email address may the agent enter into the LEAN enrollment
application?
A) The consumer's or another individual's provided by the consumer,
such as a friend's or relatives
B) Only the consumer's (or leave it blank)
C) Either the consumer's or the agent's, but only if the consumer
authorizes it
{{Ans- B) Only the consumer's (or leave it blank)
,3. Which election period runs from October 15 to December 7 and allows
consumers to elect to join a Medicare Advantage Plan or switch to a
different plan?
A) Special Election Period (SEP)
B) Initial Coverage Election Period (ICEP)
C) Open Enrollment Period (OEP)
D) Annual Election Period (AEP)
{{Ans- D) Annual Election Period
4. Dino, an agent, received a phone call on Sept. 29 from a consumer
interested in Medicare Advantage plans for the new year. Dino proceeded
to verify the consumer's Medicare eligibility, describe the costs and benefit
coverage of the plan, and explained that he could not accept an
enrollment application until Oct. 15. What did Dino do that was NOT
compliant?
A) Dino did nothing that was non-compliant
B) Dino refused to take the enrollment application until Oct. 15
C) Dino presented a plan prior to Oct. 1
{{Ans- C) Dino presented a plan prior to Oct. 1
, 5. You have scheduled an appointment and obtained a Scope of
Appointment ( SOA) form to discuss Medicare Advantage Plans with a
consumer. When you arrive at the appointment, a friend of the
consumer who is Medicare-eligible is present to hear your
presentation. What should you do?
A) Before you can start the appointment with both consumers, ask
the consumer's friend to complete an SOA
B) Ask the consumer's friend to complete the SOA and schedule a
separate appointment
C) Tell the consumer that you will come back on another day
D) Ask the consumer's friend to leave since she had not scheduled the
appointment.
{{Ans- A) Before you can start the appointment with both consumers, ask
the consumer's friend to complete an SOA
6. Providing objective information about the Medicare program and/or
health improvement and wellness at publicvenues is the purpose of
which of the following?
A) Formal marketing/sales events.
B) Educational events
C) Personal/individual marketing appointments
