EXAM WITH VERIFIED
QUESTIONS AND ANSWERS
2026/2027
1.Which of the following is an example of a therapeutic communication technique? (Select all that
apply.)
A. Listening
B. Restating
C. Giving advice
D. Reflecting
E. Clarifying - Answer-A. Listening
B. Restating
D. Reflecting
E. Clarifying
Notes: Giving advice is nontherapeutic and can serve as a barrier to communicating with patients. The
other listed techniques are considered to be therapeutic. (REF: pp. 32, 35)
Which of the following is an example of a nontherapeutic communication technique? (Select all that
apply.)
A. Challenging
B. Defending
C. Focusing
,D. Paraphrasing
E. Disapproving - Answer-A.Challenging
B. Defending
E. Disapproving
Notes: Focusing and paraphrasing are therapeutic communication techniques. The other techniques are
considered to be nontherapeutic. (REF: p. 32)
3.Which statement demonstrates the most effective strategy for providing teaching to a depressed
patient?
A. Information is given to the patient in small amounts.
B. Information is given to the patient in written form.
C. Patients who are depressed do not benefit from health teaching.
D. Patients who are depressed respond better to the NAP for health teaching - Answer-Information is
given to the patient in small amounts.
Notes: When providing health teaching to a depressed patient, it is important to provide the
information in small amounts, as patients with depression tend to have poor concentration and limited
memory as symptoms of their condition. Consequently, giving too much information at a time may
prove to be an ineffective strategy. (REF: p. 42)
4.You are the nurse assigned to care for a 4-year-old child who was involved in an automobile accident.
She is withdrawn and is not communicating readily with the staff. What strategy can you use to interact
with her?
A. Ask her open-ended questions.
B. Give her paper and crayons.
C. Ask her family for help.
,D. Consult the staff psychologist - Answer-Give her paper and crayons
Notes: When interacting with children, it is important to understand the child's developmental level and
to select the most age-appropriate communication techniques. Drawing is an appropriate pre-reading
communication technique for a 4-year-old child. (REF: p. 36)
1.Which of the following is an example of a violation in patient confidentiality? (Select all that apply.)
A. Providing test results to a family member who has been given information privileges by the patient
B. Leaving a computer screen with patient information in view of a visitor
C. Discussing patient information in the cafeteria
D. Leaving copies of confidential patient information lying in a nonsecluded area on a desk - Answer-B.
Leaving a computer screen with patient information in view of a visitor
C.Discussing patient information in the cafeteria
D. Leaving copies of confidential patient information lying in a nonsecluded area on a desk
Notes: Leaving a computer screen open with patient information allows that information to be viewed
by anyone and is a violation of patient confidentiality. Patient information should not be discussed in
any public place; such discussion violates patient confidentiality. All paper charts must be kept in areas
where only health care professionals who are directly caring for the patient can view them. (REF: pp. 48,
51)
2.Which of the following information entries is included in the patient's health care record? (Select all
that apply.)
A. Continuing health status
B. Treatments delivered
C. Results of tests
D. Patient's response to therapy - Answer-A .Continuing health status
, B. Treatments delivered
C. Results of tests
D. Patient's response to therapy
Notes: A patient's record or chart is a confidential, permanent legal document containing information
relevant to a patient's health care. Nurses and other health care providers record information about a
patient's health care after each patient contact. The record provides a continuing account of the
patient's health status and needs, treatments delivered, results of diagnostic tests, and the patient's
response to therapy.
(REF: p. 52)
3.Common issues in malpractice caused by inaccurate or incorrect documentation include: (Select all
that apply.)
A. Failing to document the correct time of events.
B. Failing to record verbal orders or failing to have them signed.
C. Documenting incorrect data.
D. Failing to give a report, or giving an incomplete report - Answer-A. Failing to document the correct
time of events.
B. Failing to record verbal orders or failing to have them signed.
C. Documenting incorrect data.
D. Failing to give a report, or giving an incomplete report.
Notes: Common issues in malpractice caused by inadequate or incorrect documentation include (1)
failing to document the correct time of events; (2) failing to record verbal orders or failing to have them
signed; (3) charting actions in advance to save time; (4) documenting incorrect data; and (5) failing to
give a report, or giving an incomplete report, to an oncoming shift. (REF: p. 51, Table 4-1)
4.Patient-centered care includes which of the following? (Select all that apply.)