CPXP EXAM | 2026 UPDATE | QUESTIONS AND ANSWERS | WITH COMPLETE SOLUTION.
Patient Experience definition (Beryl Institute) - (ANSWER)The sum of all interactions, shaped by an
organization's culture, that influence patient perceptions across the continuum of care.
CIQ - (ANSWER)Cultural IQ test: Measures cultural engagement with 10 questions on a scale of 1-10
What 3 elements do patients use in choosing healthcare? - (ANSWER)1- Cost
2- Quality
3- Service
transformational leadership - (ANSWER)inspiring and championing followers to make the best decisions
so that they might become leaders
Mission, Vision, Values - (ANSWER)Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
Circle of Growth - (ANSWER)Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
Possible lifetime value of a patient to a hospital - (ANSWER)$200,000
Cultural Competence - (ANSWER)a set of congruent behaviors, attitudes, and policies that come
together in a system, agency, or among professionals that enables effective work in cross-cultural
situations.
*one of the main factors needed to close the disparities gap in healthcare
REGARDS of diversity - (ANSWER)Race
, CPXP EXAM | 2026 UPDATE | QUESTIONS AND ANSWERS | WITH COMPLETE SOLUTION.
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
Core competencies of PFCC - (ANSWER)Respect, dignity
Information sharing
Participation
Collaboration
Patient Rights & Responsibilities - (ANSWER)Informed consent
Privacy
Access to medical records
Patient Bill of Rights: supports and protects rights, safety/quality, inform/educate patients, set
expectations, encourage patient to assume reasonable responsibilities
SBAR - (ANSWER)Situation
Background
Assessment
Recommendation
HEART - (ANSWER)Hear
Empathize
Acknowledge
Respond
Thank
Patient Experience definition (Beryl Institute) - (ANSWER)The sum of all interactions, shaped by an
organization's culture, that influence patient perceptions across the continuum of care.
CIQ - (ANSWER)Cultural IQ test: Measures cultural engagement with 10 questions on a scale of 1-10
What 3 elements do patients use in choosing healthcare? - (ANSWER)1- Cost
2- Quality
3- Service
transformational leadership - (ANSWER)inspiring and championing followers to make the best decisions
so that they might become leaders
Mission, Vision, Values - (ANSWER)Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
Circle of Growth - (ANSWER)Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
Possible lifetime value of a patient to a hospital - (ANSWER)$200,000
Cultural Competence - (ANSWER)a set of congruent behaviors, attitudes, and policies that come
together in a system, agency, or among professionals that enables effective work in cross-cultural
situations.
*one of the main factors needed to close the disparities gap in healthcare
REGARDS of diversity - (ANSWER)Race
, CPXP EXAM | 2026 UPDATE | QUESTIONS AND ANSWERS | WITH COMPLETE SOLUTION.
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
Core competencies of PFCC - (ANSWER)Respect, dignity
Information sharing
Participation
Collaboration
Patient Rights & Responsibilities - (ANSWER)Informed consent
Privacy
Access to medical records
Patient Bill of Rights: supports and protects rights, safety/quality, inform/educate patients, set
expectations, encourage patient to assume reasonable responsibilities
SBAR - (ANSWER)Situation
Background
Assessment
Recommendation
HEART - (ANSWER)Hear
Empathize
Acknowledge
Respond
Thank
