WGU C175
WGU C175 ORGANIZATIONAL BEHAVIOR STUDY GUIDE EXAM QUESTIONS AND ANSWERS GRADED A+
1. The third stage in group development, characterized by close
relationships and cohesiveness: norming stage
2. The fourth stage in group development, during which the
group is fully functional.: Performing Stage
3. The final stage in group development for temporary groups,
characterized by concern with wrapping up activities rather than
task performance.: adjourning stage
4. A set of phases that temporary groups go through that
involves transitions between inertia and activity.: punctuated
equilibrium model
5. A set of expected behavior patterns attributed to someone
occupying a given position in a social unit.: role
6. An individual's view of how he or she is supposed to act in a
given situation. -
: role perception
7. How others believe a person should act in a given situation.:
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,WGU C175
role expectations
8. An unwritten agreement that sets out what management
expects from an employee and vice versa: psychological contract
9. A situation in which an individual is confronted by
divergent role expectations.: role conflict
10. Acceptable standards of behavior within a group that are
shared by the group's members.: norms
11. The adjustment of one's behavior to align with the norms of
the group.: con-format
12. Important groups to which individuals belong or hope to
belong and with whose norm’s individuals are likely to conform:
reference groups
13. Voluntary behavior that violates significant organizational
norms and, in so doing, threatens the well-being of the
organization or its members. Also called antisocial behavior or
workplace incivility.: deviant workplace behavior
14. A socially defined position or rank given to groups or
group members by others.: status
15. A theory that states that differences in status characteristics
create status hierarchies within groups.: status characteristics theory
16. The tendency for individuals to expend less effort when
working collectively than when working individually.: social loafing
2/8
WGU C175 ORGANIZATIONAL BEHAVIOR STUDY GUIDE EXAM QUESTIONS AND ANSWERS GRADED A+
1. The third stage in group development, characterized by close
relationships and cohesiveness: norming stage
2. The fourth stage in group development, during which the
group is fully functional.: Performing Stage
3. The final stage in group development for temporary groups,
characterized by concern with wrapping up activities rather than
task performance.: adjourning stage
4. A set of phases that temporary groups go through that
involves transitions between inertia and activity.: punctuated
equilibrium model
5. A set of expected behavior patterns attributed to someone
occupying a given position in a social unit.: role
6. An individual's view of how he or she is supposed to act in a
given situation. -
: role perception
7. How others believe a person should act in a given situation.:
1/8
,WGU C175
role expectations
8. An unwritten agreement that sets out what management
expects from an employee and vice versa: psychological contract
9. A situation in which an individual is confronted by
divergent role expectations.: role conflict
10. Acceptable standards of behavior within a group that are
shared by the group's members.: norms
11. The adjustment of one's behavior to align with the norms of
the group.: con-format
12. Important groups to which individuals belong or hope to
belong and with whose norm’s individuals are likely to conform:
reference groups
13. Voluntary behavior that violates significant organizational
norms and, in so doing, threatens the well-being of the
organization or its members. Also called antisocial behavior or
workplace incivility.: deviant workplace behavior
14. A socially defined position or rank given to groups or
group members by others.: status
15. A theory that states that differences in status characteristics
create status hierarchies within groups.: status characteristics theory
16. The tendency for individuals to expend less effort when
working collectively than when working individually.: social loafing
2/8
