CAM Certified Apartment Manager Study Guide Exam with Questions and
Answers – 100% Updated
"Consideration" works both ways. There must be consideration on both sides
to make a contract legal. What does the property management company
offer as consideration and what does the tenant offer as "consideration"? - ✔✔✔-• Property
management offers the apartment home as consideration
and the tenant offers rent as consideration for the apartment.
A personal injury claim may be valid under what conditions? - ✔✔✔-• You were legally
responsible for the "control area" and failed to
repair the system or problem causing injury
• An accident was foreseeable
• The chances of an accident could have been sharply reduced with
reasonable attention
• Because of your lack of reasonable attention
• Your failure to respond to the proper maintenance caused the
injury
Can you prevent a tenant from installing a satellite dish if you have an
agreement with a third party to provide television services? - ✔✔✔-No
Define a lease - ✔✔✔-A lease is a legally enforceable contract that grants a resident the
rights and responsibilities of possession and use of an apartment
for a specified period of time. It is often referred to as a rental
agreement.
Describe how to control access to keys. - ✔✔✔-• Key systems should be un-mastered systems.
• All keys should be locked in a key closet or key box that can only
,CAM Certified Apartment Manager Study Guide Exam with Questions and
Answers – 100% Updated
be accessed by designated employees.
• Upon move-out all keys must be returned or a charge should be
deducted from the security deposit.
• Locks should be rekeyed prior to move-in.
• Residents should complete a key release from which is retained in
the resident's lease file. Without this written authorization, a key to
an occupied unit should not be released.
• All keys checked out should be noted on a Key Release log kept in
the key closet or key box.
Explain the benefit of building relationships with residents. - ✔✔✔-• Building relationships with
residents' results in high occupancy
rates. When residents feel connected to the community, they are
less likely to move.
Explain the effects of the Fair Credit Reporting Act (FCRA) and Fair and
Accurate Credit Transaction Act (FACTA) on the applicant screening
process. - ✔✔✔-• FCRA protects the privacy and insures the accuracy of consumer
report information and guarantees that the information supplied by
consumer reporting agencies is as accurate as possible.
• FACTA reauthorizes FCRA and addresses consumer concerns
about identity theft and gives consumers the right to limit how
businesses can use their non-public personal information.
Explain the steps a manager should take to respond to crime. - ✔✔✔-• Contact the police (911)
immediately
, CAM Certified Apartment Manager Study Guide Exam with Questions and
Answers – 100% Updated
• Provide as much information as possible
• Go to the crime scene and wait for police to arrive
• Determine whether the crime is serious and if the police need to
call for emergency medical attention
• If possible, have a staff member complete an incident report with
the resident
• Keep onlookers away from the scene
• Determine the type of crime committed
• Take notes of anyone tampering with the crime scene
• Try to find witnesses
• Cooperate with the police when they arrive
• Inspect the residence for damage and repairs after the police have
released control
• Take photographs of all windows, doors and property damage
• Suggest the resident make temporary living arrangements until
damage can be repaired
Explain what should be done during a move-out inspection.
Schedule an appointment with the resident, if possible and if required
by State law. With a move-out check list, inspect the unit looking for the
following: - ✔✔✔-• Cleaning. The apartment should be cleaned prior to move-out,
including all:
o floors
o tubs
o sinks
Answers – 100% Updated
"Consideration" works both ways. There must be consideration on both sides
to make a contract legal. What does the property management company
offer as consideration and what does the tenant offer as "consideration"? - ✔✔✔-• Property
management offers the apartment home as consideration
and the tenant offers rent as consideration for the apartment.
A personal injury claim may be valid under what conditions? - ✔✔✔-• You were legally
responsible for the "control area" and failed to
repair the system or problem causing injury
• An accident was foreseeable
• The chances of an accident could have been sharply reduced with
reasonable attention
• Because of your lack of reasonable attention
• Your failure to respond to the proper maintenance caused the
injury
Can you prevent a tenant from installing a satellite dish if you have an
agreement with a third party to provide television services? - ✔✔✔-No
Define a lease - ✔✔✔-A lease is a legally enforceable contract that grants a resident the
rights and responsibilities of possession and use of an apartment
for a specified period of time. It is often referred to as a rental
agreement.
Describe how to control access to keys. - ✔✔✔-• Key systems should be un-mastered systems.
• All keys should be locked in a key closet or key box that can only
,CAM Certified Apartment Manager Study Guide Exam with Questions and
Answers – 100% Updated
be accessed by designated employees.
• Upon move-out all keys must be returned or a charge should be
deducted from the security deposit.
• Locks should be rekeyed prior to move-in.
• Residents should complete a key release from which is retained in
the resident's lease file. Without this written authorization, a key to
an occupied unit should not be released.
• All keys checked out should be noted on a Key Release log kept in
the key closet or key box.
Explain the benefit of building relationships with residents. - ✔✔✔-• Building relationships with
residents' results in high occupancy
rates. When residents feel connected to the community, they are
less likely to move.
Explain the effects of the Fair Credit Reporting Act (FCRA) and Fair and
Accurate Credit Transaction Act (FACTA) on the applicant screening
process. - ✔✔✔-• FCRA protects the privacy and insures the accuracy of consumer
report information and guarantees that the information supplied by
consumer reporting agencies is as accurate as possible.
• FACTA reauthorizes FCRA and addresses consumer concerns
about identity theft and gives consumers the right to limit how
businesses can use their non-public personal information.
Explain the steps a manager should take to respond to crime. - ✔✔✔-• Contact the police (911)
immediately
, CAM Certified Apartment Manager Study Guide Exam with Questions and
Answers – 100% Updated
• Provide as much information as possible
• Go to the crime scene and wait for police to arrive
• Determine whether the crime is serious and if the police need to
call for emergency medical attention
• If possible, have a staff member complete an incident report with
the resident
• Keep onlookers away from the scene
• Determine the type of crime committed
• Take notes of anyone tampering with the crime scene
• Try to find witnesses
• Cooperate with the police when they arrive
• Inspect the residence for damage and repairs after the police have
released control
• Take photographs of all windows, doors and property damage
• Suggest the resident make temporary living arrangements until
damage can be repaired
Explain what should be done during a move-out inspection.
Schedule an appointment with the resident, if possible and if required
by State law. With a move-out check list, inspect the unit looking for the
following: - ✔✔✔-• Cleaning. The apartment should be cleaned prior to move-out,
including all:
o floors
o tubs
o sinks
