SCM 3301: Exam 1
1. Supply Chain Management: The active management of supply chain activities and relationships in order to
maximize customer value and achieve a sustainable competitive advantage.
2. Supply Chain: A network of manufacturers and service providers that work together to create products or services
needed by end users. These manufacturers are linked together through physical flows, information flows, and monetary flows.
3. Electronic Commerce: The use of computer and telecommunication technologies to conduct business via
electronic transfer of data and documents.
4. Increasing Competition and Globalization: The Second Major trend
5. Relationship Management: Organizations must manage the relationships with their upstream suppliers as well
as their downstream customers.
6. Operations Management: The planning, scheduling, and control of the activities that transform inputs into finished
goods and services.
7. Supply Chain Operations Reference (SCOR) Model: A framework developed and supported by the
Supply Chain Council that seeks to provide standard descriptions of the processes, relationships, and metrics that define supply
chain management.
8. Focal Firm: The organization with which one identifies when discussing Supply Chain Management.
9. Upstream: Activities or firms positioned earlier in the supply chain (prior to focal firm)
10. Downstream: Activities or firms positioned later in the Supply Chain (after the focal firm)
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, 11. PLAN: Activities which seek to balance demand requirements against resources and communicate these plans to
the various participants.
12. BUY/SOURCE: Activities which include identifying, developing, coordinating suppliers and the delivery of
incoming goods and services.
13. MAKE: Activities designed to produce an actual good or service.
14. DELIVER: Activities which store and transport goods to a new destination.
15. RETURN: Activities for returning and processing defective or excess products and materials. (often called
"Reverse Logistics")
16. Structural Decision categories: -Capacity
-Facilities
-Technology
17. Infrastructural Decision categories: -Organization
-Sourcing/purchasing
-Planning and Control
-Business process and Quality management
-Product and Service development
18. Operations and Supply Chain strategy: A functional strategy that indicates how structural and
infrastructural elements with the operations and supply chain areas will be acquired and developed to support the overall
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1. Supply Chain Management: The active management of supply chain activities and relationships in order to
maximize customer value and achieve a sustainable competitive advantage.
2. Supply Chain: A network of manufacturers and service providers that work together to create products or services
needed by end users. These manufacturers are linked together through physical flows, information flows, and monetary flows.
3. Electronic Commerce: The use of computer and telecommunication technologies to conduct business via
electronic transfer of data and documents.
4. Increasing Competition and Globalization: The Second Major trend
5. Relationship Management: Organizations must manage the relationships with their upstream suppliers as well
as their downstream customers.
6. Operations Management: The planning, scheduling, and control of the activities that transform inputs into finished
goods and services.
7. Supply Chain Operations Reference (SCOR) Model: A framework developed and supported by the
Supply Chain Council that seeks to provide standard descriptions of the processes, relationships, and metrics that define supply
chain management.
8. Focal Firm: The organization with which one identifies when discussing Supply Chain Management.
9. Upstream: Activities or firms positioned earlier in the supply chain (prior to focal firm)
10. Downstream: Activities or firms positioned later in the Supply Chain (after the focal firm)
1/
7
, 11. PLAN: Activities which seek to balance demand requirements against resources and communicate these plans to
the various participants.
12. BUY/SOURCE: Activities which include identifying, developing, coordinating suppliers and the delivery of
incoming goods and services.
13. MAKE: Activities designed to produce an actual good or service.
14. DELIVER: Activities which store and transport goods to a new destination.
15. RETURN: Activities for returning and processing defective or excess products and materials. (often called
"Reverse Logistics")
16. Structural Decision categories: -Capacity
-Facilities
-Technology
17. Infrastructural Decision categories: -Organization
-Sourcing/purchasing
-Planning and Control
-Business process and Quality management
-Product and Service development
18. Operations and Supply Chain strategy: A functional strategy that indicates how structural and
infrastructural elements with the operations and supply chain areas will be acquired and developed to support the overall
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7
