ASQ Review Questions and
Answers Updated 2026
CB-
BAnswerWhichBofBtheBfollowingBqualityBgurusBisBcreditedBasBtheBFatherBofBStatisticalBQuality
BControl,BorBSQC?
A.BKaoruBIshikawa
B.BJosephBM.BJuran
C.BWalterBF.BShewhart
D.BDr.BW.BEdwardsBDeming
BB-
BAnswerTheBfactoryBsystemBisBaBproductBofBtheBIndustrialBRevolutionBinBEurope.BHowBwasBq
ualityBguaranteedBduringBthisBera?
A.BByBmarkingBflawlessBgoodBwithBaBspecialBmarkBorBsymbol
B.BThroughBlaborerBskillBandBsupplementedBbyBauditsBandBinspections
C.BUsingBstatisticalBtechniquesBtoBseeBwhetherBaBprocessBisBstableBandBinBcontrol
D.BByBfocusingBonBimprovingBallBorganizationBprocessesBthroughBtheBpeopleBwhoBusedBthem
BB-
BAnswerTheBUSBresponseBtoBJapaneseBmarketBgains,BemphasizingBnotBonlyBstatisticsBbutBapp
roachesBthatBembracedBtheBentireBorganization,BbecameBknownBasBwhat?
A.BCompany-WideBQualityBControl,BorBCWQC
B.BTotalBQualityBManagement,BorBTQM
C.BTheBParetoBPrinciple
D.BStatisticalBQualityBControl,BorBSQC
AB-
BAnswerWhichBofBtheBfollowingBqualityBgurusBisBgenerallyBcreditedBwithBdevelopingBtheBconc
eptBofB"totalBqualityBcontrol"BduringBtheBlateB1940s?
A.BDr.BArmandBV.BFeigenbaum
B.BPhilipBB.BCrosby
C.BJosephBM.BJuran
D.BTaiichiBOhno
,DB-
BAnswerWhichBofBtheBfollowingBqualityBgurusBfirstBadvisedBorganizationsBtoBconcentrateBonBt
heBvitalBfewBproblemBsourcesBandBnotBbecomeBsidetrackedBbyBthoseBofBlesserBimportance?
A.BKaoruBIshikawa
B.BPhilipBB.BCrosby
C.BDr.BW.BEdwardsBDeming
D.BJosephBM.BJuran
BB-BAnswerWhichBofBtheBfollowingBisBtheBbestBdefinitionBofBqualityBinBaBrestaurantBsetting?
A.BTheBfoodBarrivesBwithinBaBreasonableBtimeframe.
B.BABserverBdeliversBfoodBthatBmatchesBtheBmenuBdescription.
C.BTheBtable,Bchairs,Bdishes,BandButensilsBareBcleanBandBunbroken.
D.BABserverBprovidesBmenuBoptionsBinBresponseBtoBaBcustomerBrequest.
CB-
BAnswerWhatBisBtheBmostBimportantBactionBthatBmanagersBcanBtakeBtoBincreaseBemployeeBi
nvolvement,Bempowerment,BandBengagement?
A.BProvideBeducationalBtrainingBandBresources
B.BAllowBemployeesBtoBserveBonBprocessBimprovementBteams
C.BDelegateBauthorityBtoBactBinBsupportBofBtheBmission
D.BEstablishBrewardBandBrecognitionBevents
AB-
BAnswerWhenBdevelopingBaBqualityBplan,BwhichBofBtheBfollowingBapproachesBwouldBbestBde
monstrateBaBfirstBstepBinBtheBplanningBprocess?
A.BIdentifyBaBstrategicBpriorityBofBreducingBproductionBcosts
B.BDevelopBspecificBactionBstepsBtoBreduceBproductionBcosts
C.BAnalyzeBcurrentBproductBprocessBandBresultBvariations
D.BIdentifyBcustomerBandBsupplierBneedsBandBexpectations
DB-
BAnswerAdamBhasBbeenBworkingBasBanBauditorBforBthreeByearsBnow,BandBhasBindicatedBinte
restBinBfurtherBgrowthBandBdevelopmentBtoBbenefitBhisBcompany.BHisBmanagerBvaluesBAdam,
,BandBwouldBlikeBtoBretainBhimBinBtheBorganization.BWhichBofBtheBfollowingBmanagerBactions
BwouldBhelpBAdamBdeliverBhisBbestBforBtheBorganization?
A.BAssignBAdamBtoBleadBaBnewBperformanceBimprovementBproject.
B.BProvideBanBopportunityBforBAdamBtoBlearnBandBuseBtwoBadditionalBauditBprocesses.
C.BAssignBAdamBtoBanotherBdepartmentBthatBneedsBhisBauditingBservices.
D.BProvideBanBopportunityBforBAdamBtoBincreaseBhisBresponsibilitiesBandBworkBauthority.
BB-
BAnswerWhenBdifferentiatingBbetweenBaBsystemBandBaBprocess,BwhichBofBtheBfollowingBstate
mentsBbestBdescribesBanBelementBofBaBprocessBversusBaBsystem?
A.BABprocessBcreatesBinterrelationshipsBofBmultipleBinputsBandBoutputs.
B.BTheBelementsBofBaBsystemBgenerateBdataBthatBisB"fedBback"BtoBaBprocess.
C.BTheBelementsBofBaBprocessBareBusedBtoBimproveBefficiencyBandBeffectiveness.
D.BTheBelementBofBaBprocessBservesBasBanBapproachBtoBmanageBanBorganization'sBperforma
nce.
AB-
BAnswerABmetalBfastenerBmanufacturingBcompanyBhasBaskedByouBtoBconductBanBauditBofBth
eirBkeyBworkBprocesses.BAsByouBareBcapturingBaBlistingBofBtheBkeyBworkBprocesses,BwhichBof
BtheBfollowingBbestBrepresentsBaBkeyBprocessBlistingBinByourBSIPOC?
A.BProduction;Bsales;Bdistribution;BsupportBservices
B.BProductionBofBbolts,Bscrews,BandBnails
C.BIdentifyBpotentialBbuyersBandBcustomerBrequirements
D.BSupplierBidentification,BmarketingBandBsales,BcustomerBfeedback,BevaluatingBproductBquality
B&Bdefects,BmanagingBprofit/loss
CB-
BAnswerWhenBinterpretingBcontrolBcharts,BwhichBofBtheBfollowingBisBanBindicationBofBspecial
BcauseBvariation?
A.BAnyBpointBbeyondBaBspecificationBlimit
B.BFiveBsuccessiveBpointsBthatBincrease
C.BNineBpointsBinBaBrowBaboveBorBbelowBaBcenterline
D.B2BoutBofB3BpointsBinBaBrowBthatBareBmoreBthanB1BsigmaBfromBaBcenterline
, DB-
BAnswerABstatisticianBwasBreviewingBtheBresultsBofBaBperformanceBimprovementBprojectBrepo
rt.BSheBnoticedBthatBthereBwasBoneBdataBpointBthatBwasBwellBoutsideBofBtheBrangeBofBtheB
others.BAfterBthatBdataBpoint,BtheBresultsBcameBbackBtoBwhereBtheyBwere.BSheBwasBtaskedB
withBimprovingBresultBperformance.BWhatBwouldBbeBherBmostBeffectiveBactionBatBthisBpoint?
A.BFocusBonBtheBsignificantBoutlier,BbecauseBitBcouldBbecomeBaBpattern.
B.BMonitorBtheBresults,BsinceBwithoutBtheBskewedBdataBpoint,BresultsBareBatBtarget.
C.BFocusBonBimprovingBtheBprocess,BsinceBresultsBwereBnotByetBatBtarget.
D.BEvaluateBtheBcauseBofBtheBsingleBvariation,ByetBfocusBonBimprovingBtheBprocess.
CB-
BAnswerRachelBhasBbeenBdirectedBtoBinstallBaBqualityBsystemBinBherBcompany.BWhatBactivity
BshouldBbeBherBinitialBfocus?
A.BQualityBAssuranceB(QA)Bactivities
B.BQualityBImprovementB(QI)Bactivities
C.BQualityBPlanningB(QP)Bactivities
D.BQualityBControlB(QC)Bactivities
BB-
BAnswerSueBneedsBtoBassessBaBcompany'sBvaluesBforBanBemployeeBengagementBinitiative.BW
hatBisBtheBbestBindicatorBofBwhatBtheBcompanyBactuallyBvalues?
A.BHaveBtheBorganizationBfillBoutBaBself-surveyBonBwhatBtheyBvalue.
B.BDirectlyBobserveBemployeeBbehaviorBatBallBlevelsBinBtheBorganization.
C.BPullBtogetherBaBfocusBgroupBofBmid-
levelBmanagersBandBrecordBreactionsBtoBseveralBconstructedBsituations.
D.BReviewBtheBorganization'sBcorporateBvaluesBstatement.
BB-
BAnswerAlexBisBreviewingBdefectBcodesBandBseesBanBopportunityBtoBcreateBaBuniformBsetBof
Bcodes.BThisBisBanBexampleBofBwhichBprinciple?
A.BCompliance
B.BStandardization
C.B5S
D.BDefectBreduction
Answers Updated 2026
CB-
BAnswerWhichBofBtheBfollowingBqualityBgurusBisBcreditedBasBtheBFatherBofBStatisticalBQuality
BControl,BorBSQC?
A.BKaoruBIshikawa
B.BJosephBM.BJuran
C.BWalterBF.BShewhart
D.BDr.BW.BEdwardsBDeming
BB-
BAnswerTheBfactoryBsystemBisBaBproductBofBtheBIndustrialBRevolutionBinBEurope.BHowBwasBq
ualityBguaranteedBduringBthisBera?
A.BByBmarkingBflawlessBgoodBwithBaBspecialBmarkBorBsymbol
B.BThroughBlaborerBskillBandBsupplementedBbyBauditsBandBinspections
C.BUsingBstatisticalBtechniquesBtoBseeBwhetherBaBprocessBisBstableBandBinBcontrol
D.BByBfocusingBonBimprovingBallBorganizationBprocessesBthroughBtheBpeopleBwhoBusedBthem
BB-
BAnswerTheBUSBresponseBtoBJapaneseBmarketBgains,BemphasizingBnotBonlyBstatisticsBbutBapp
roachesBthatBembracedBtheBentireBorganization,BbecameBknownBasBwhat?
A.BCompany-WideBQualityBControl,BorBCWQC
B.BTotalBQualityBManagement,BorBTQM
C.BTheBParetoBPrinciple
D.BStatisticalBQualityBControl,BorBSQC
AB-
BAnswerWhichBofBtheBfollowingBqualityBgurusBisBgenerallyBcreditedBwithBdevelopingBtheBconc
eptBofB"totalBqualityBcontrol"BduringBtheBlateB1940s?
A.BDr.BArmandBV.BFeigenbaum
B.BPhilipBB.BCrosby
C.BJosephBM.BJuran
D.BTaiichiBOhno
,DB-
BAnswerWhichBofBtheBfollowingBqualityBgurusBfirstBadvisedBorganizationsBtoBconcentrateBonBt
heBvitalBfewBproblemBsourcesBandBnotBbecomeBsidetrackedBbyBthoseBofBlesserBimportance?
A.BKaoruBIshikawa
B.BPhilipBB.BCrosby
C.BDr.BW.BEdwardsBDeming
D.BJosephBM.BJuran
BB-BAnswerWhichBofBtheBfollowingBisBtheBbestBdefinitionBofBqualityBinBaBrestaurantBsetting?
A.BTheBfoodBarrivesBwithinBaBreasonableBtimeframe.
B.BABserverBdeliversBfoodBthatBmatchesBtheBmenuBdescription.
C.BTheBtable,Bchairs,Bdishes,BandButensilsBareBcleanBandBunbroken.
D.BABserverBprovidesBmenuBoptionsBinBresponseBtoBaBcustomerBrequest.
CB-
BAnswerWhatBisBtheBmostBimportantBactionBthatBmanagersBcanBtakeBtoBincreaseBemployeeBi
nvolvement,Bempowerment,BandBengagement?
A.BProvideBeducationalBtrainingBandBresources
B.BAllowBemployeesBtoBserveBonBprocessBimprovementBteams
C.BDelegateBauthorityBtoBactBinBsupportBofBtheBmission
D.BEstablishBrewardBandBrecognitionBevents
AB-
BAnswerWhenBdevelopingBaBqualityBplan,BwhichBofBtheBfollowingBapproachesBwouldBbestBde
monstrateBaBfirstBstepBinBtheBplanningBprocess?
A.BIdentifyBaBstrategicBpriorityBofBreducingBproductionBcosts
B.BDevelopBspecificBactionBstepsBtoBreduceBproductionBcosts
C.BAnalyzeBcurrentBproductBprocessBandBresultBvariations
D.BIdentifyBcustomerBandBsupplierBneedsBandBexpectations
DB-
BAnswerAdamBhasBbeenBworkingBasBanBauditorBforBthreeByearsBnow,BandBhasBindicatedBinte
restBinBfurtherBgrowthBandBdevelopmentBtoBbenefitBhisBcompany.BHisBmanagerBvaluesBAdam,
,BandBwouldBlikeBtoBretainBhimBinBtheBorganization.BWhichBofBtheBfollowingBmanagerBactions
BwouldBhelpBAdamBdeliverBhisBbestBforBtheBorganization?
A.BAssignBAdamBtoBleadBaBnewBperformanceBimprovementBproject.
B.BProvideBanBopportunityBforBAdamBtoBlearnBandBuseBtwoBadditionalBauditBprocesses.
C.BAssignBAdamBtoBanotherBdepartmentBthatBneedsBhisBauditingBservices.
D.BProvideBanBopportunityBforBAdamBtoBincreaseBhisBresponsibilitiesBandBworkBauthority.
BB-
BAnswerWhenBdifferentiatingBbetweenBaBsystemBandBaBprocess,BwhichBofBtheBfollowingBstate
mentsBbestBdescribesBanBelementBofBaBprocessBversusBaBsystem?
A.BABprocessBcreatesBinterrelationshipsBofBmultipleBinputsBandBoutputs.
B.BTheBelementsBofBaBsystemBgenerateBdataBthatBisB"fedBback"BtoBaBprocess.
C.BTheBelementsBofBaBprocessBareBusedBtoBimproveBefficiencyBandBeffectiveness.
D.BTheBelementBofBaBprocessBservesBasBanBapproachBtoBmanageBanBorganization'sBperforma
nce.
AB-
BAnswerABmetalBfastenerBmanufacturingBcompanyBhasBaskedByouBtoBconductBanBauditBofBth
eirBkeyBworkBprocesses.BAsByouBareBcapturingBaBlistingBofBtheBkeyBworkBprocesses,BwhichBof
BtheBfollowingBbestBrepresentsBaBkeyBprocessBlistingBinByourBSIPOC?
A.BProduction;Bsales;Bdistribution;BsupportBservices
B.BProductionBofBbolts,Bscrews,BandBnails
C.BIdentifyBpotentialBbuyersBandBcustomerBrequirements
D.BSupplierBidentification,BmarketingBandBsales,BcustomerBfeedback,BevaluatingBproductBquality
B&Bdefects,BmanagingBprofit/loss
CB-
BAnswerWhenBinterpretingBcontrolBcharts,BwhichBofBtheBfollowingBisBanBindicationBofBspecial
BcauseBvariation?
A.BAnyBpointBbeyondBaBspecificationBlimit
B.BFiveBsuccessiveBpointsBthatBincrease
C.BNineBpointsBinBaBrowBaboveBorBbelowBaBcenterline
D.B2BoutBofB3BpointsBinBaBrowBthatBareBmoreBthanB1BsigmaBfromBaBcenterline
, DB-
BAnswerABstatisticianBwasBreviewingBtheBresultsBofBaBperformanceBimprovementBprojectBrepo
rt.BSheBnoticedBthatBthereBwasBoneBdataBpointBthatBwasBwellBoutsideBofBtheBrangeBofBtheB
others.BAfterBthatBdataBpoint,BtheBresultsBcameBbackBtoBwhereBtheyBwere.BSheBwasBtaskedB
withBimprovingBresultBperformance.BWhatBwouldBbeBherBmostBeffectiveBactionBatBthisBpoint?
A.BFocusBonBtheBsignificantBoutlier,BbecauseBitBcouldBbecomeBaBpattern.
B.BMonitorBtheBresults,BsinceBwithoutBtheBskewedBdataBpoint,BresultsBareBatBtarget.
C.BFocusBonBimprovingBtheBprocess,BsinceBresultsBwereBnotByetBatBtarget.
D.BEvaluateBtheBcauseBofBtheBsingleBvariation,ByetBfocusBonBimprovingBtheBprocess.
CB-
BAnswerRachelBhasBbeenBdirectedBtoBinstallBaBqualityBsystemBinBherBcompany.BWhatBactivity
BshouldBbeBherBinitialBfocus?
A.BQualityBAssuranceB(QA)Bactivities
B.BQualityBImprovementB(QI)Bactivities
C.BQualityBPlanningB(QP)Bactivities
D.BQualityBControlB(QC)Bactivities
BB-
BAnswerSueBneedsBtoBassessBaBcompany'sBvaluesBforBanBemployeeBengagementBinitiative.BW
hatBisBtheBbestBindicatorBofBwhatBtheBcompanyBactuallyBvalues?
A.BHaveBtheBorganizationBfillBoutBaBself-surveyBonBwhatBtheyBvalue.
B.BDirectlyBobserveBemployeeBbehaviorBatBallBlevelsBinBtheBorganization.
C.BPullBtogetherBaBfocusBgroupBofBmid-
levelBmanagersBandBrecordBreactionsBtoBseveralBconstructedBsituations.
D.BReviewBtheBorganization'sBcorporateBvaluesBstatement.
BB-
BAnswerAlexBisBreviewingBdefectBcodesBandBseesBanBopportunityBtoBcreateBaBuniformBsetBof
Bcodes.BThisBisBanBexampleBofBwhichBprinciple?
A.BCompliance
B.BStandardization
C.B5S
D.BDefectBreduction
