WGU D218 LEADERSHIP SKILLS AND
MINDSET CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS GRADED A+
◍ Define Connective Leadership..
Answer: A leadership style that incorporates the needs of diverse
stakeholders and fosters team strengths in the leadership process.
◍ How can leaders create a clear vision?.
Answer: By articulating goals and aligning them with team members'
strengths and values.
◍ Procedural Justice.
Answer: Employee judgments about the appropriateness of how decisions
are made and implemented (i.e., regardless of the outcome or decision, were
the procedures used to determine the outcome fair)
◍ Theory # 6: Goal-Setting Theory.
Answer: Factors that energize employees and direct their thoughts and
behaviors toward a particular endGoals that motivate:goals should be
acceptable to employeesgoals should be challenging but attainableSMART
Goals: Specific, Measurable, Attainable, Realistic, and
Time-boundImplementing Goal-Setting Theory:Management By Objectives
(MBO) - collaboratively set goals that are tangible, verifiable, and
measurableGoal specificityParticipation in setting goals and
objectivesExplicit time periodPerformance feedback
◍ Extrovert.
Answer: Prefer frequent interaction with othersTalkative, sociableLearn by
discussing and doingPreferred communication: talking
◍ Management :.
, Answer: "the act of coordinating the efforts of people to accomplish desired
goals and objectives using available resources efficiently and effectively"
◍ How should Personality be Measured?.
Answer: Objective, behavioral observations in addition to self-reports
◍ How to make an effective team? (Work Design).
Answer: Atonomy and freedom - ability to work independently and with
latitude to make decisions Skill variety - ability to use different skills Task
Identity - complete a whole and identifiable task Task Significance - impact
on others
◍ How Do Teams Work.
Answer: Members have complementary skillsMembers work to achieve a
shared goalMembers' behaviors and outcomes are
interdependentMembership stable over time
◍ Surface level diversity.
Answer: features that are immediately apparent, such as age, gender and
race
◍ Social Skills.
Answer: proficiency in managing relationships and networks
◍ What are some tasks of leadership?.
Answer: Developing trust, explaining, motivating, envisioning goals, and
affirming values.
◍ Personality Definition.
Answer: Definition - unique and stable pattern of behaviors, thoughts, and
emotions shown by an individual
◍ - Interpersonal: (Justice).
Answer: Does one treat another with dignity & respect?
◍ Effective Feedback Steps.
Answer: 1. The person understands the feedback. Hence: Feedback should
be specific. Also, use recent examples of behavior. 2. The person accepts the
, feedback. Hence: Receiver must feel valued and no blame should be
assigned. 3. The person can do something about the feedback. Hence: Only
focus on 2-3 key areas instead of a laundry list.
◍ Feedback.
Answer: When the employee received direct and clear information on their
performance. Ask for examples? - Example: A factory worker who tests the
products they assemble VS the factory worker who does not test (QC does)
◍ Thinker.
Answer: Decides things from a more detached, impersonal mannerUses
reason, logic, consistencyMatching a given set of rulesCost-benefit
analysis"Critical," "Hard-headed"
◍ Goleman's EI Research.
Answer: EI = twice as important as technical skills and cognitive abilities,
for jobs at all levels90% of difference in profiles of "star" versus "average"
performers was due to EI
◍ Theory #5: Herzberg's Motivation Hygiene Theory.
Answer: Separate and distinct clusters of factors associated with job
satisfaction and job dissatisfactionMotivators - job characteristics associated
with job satisfaction - job relatedHygiene Factors - job characteristics
associated with job dissatisfaction - working environment related
◍ Negative Affectivity.
Answer: Dwell on mistakes, focus on negativeFirst to be let go in times of
layoffs More likely to retaliate when feel injusticeHigh = fear, nervous,
angryLow = calm relaxed
◍ Cross Functional.
Answer: Teams comprised of different areas in an organization to solve a
problem (e.g., manufacturing, procurement, finance, and fulfillment)
◍ Self-Managed.
Answer: Teams solve problems but also have the authority for
decision-making and to implement their ideas for improvement.
MINDSET CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS GRADED A+
◍ Define Connective Leadership..
Answer: A leadership style that incorporates the needs of diverse
stakeholders and fosters team strengths in the leadership process.
◍ How can leaders create a clear vision?.
Answer: By articulating goals and aligning them with team members'
strengths and values.
◍ Procedural Justice.
Answer: Employee judgments about the appropriateness of how decisions
are made and implemented (i.e., regardless of the outcome or decision, were
the procedures used to determine the outcome fair)
◍ Theory # 6: Goal-Setting Theory.
Answer: Factors that energize employees and direct their thoughts and
behaviors toward a particular endGoals that motivate:goals should be
acceptable to employeesgoals should be challenging but attainableSMART
Goals: Specific, Measurable, Attainable, Realistic, and
Time-boundImplementing Goal-Setting Theory:Management By Objectives
(MBO) - collaboratively set goals that are tangible, verifiable, and
measurableGoal specificityParticipation in setting goals and
objectivesExplicit time periodPerformance feedback
◍ Extrovert.
Answer: Prefer frequent interaction with othersTalkative, sociableLearn by
discussing and doingPreferred communication: talking
◍ Management :.
, Answer: "the act of coordinating the efforts of people to accomplish desired
goals and objectives using available resources efficiently and effectively"
◍ How should Personality be Measured?.
Answer: Objective, behavioral observations in addition to self-reports
◍ How to make an effective team? (Work Design).
Answer: Atonomy and freedom - ability to work independently and with
latitude to make decisions Skill variety - ability to use different skills Task
Identity - complete a whole and identifiable task Task Significance - impact
on others
◍ How Do Teams Work.
Answer: Members have complementary skillsMembers work to achieve a
shared goalMembers' behaviors and outcomes are
interdependentMembership stable over time
◍ Surface level diversity.
Answer: features that are immediately apparent, such as age, gender and
race
◍ Social Skills.
Answer: proficiency in managing relationships and networks
◍ What are some tasks of leadership?.
Answer: Developing trust, explaining, motivating, envisioning goals, and
affirming values.
◍ Personality Definition.
Answer: Definition - unique and stable pattern of behaviors, thoughts, and
emotions shown by an individual
◍ - Interpersonal: (Justice).
Answer: Does one treat another with dignity & respect?
◍ Effective Feedback Steps.
Answer: 1. The person understands the feedback. Hence: Feedback should
be specific. Also, use recent examples of behavior. 2. The person accepts the
, feedback. Hence: Receiver must feel valued and no blame should be
assigned. 3. The person can do something about the feedback. Hence: Only
focus on 2-3 key areas instead of a laundry list.
◍ Feedback.
Answer: When the employee received direct and clear information on their
performance. Ask for examples? - Example: A factory worker who tests the
products they assemble VS the factory worker who does not test (QC does)
◍ Thinker.
Answer: Decides things from a more detached, impersonal mannerUses
reason, logic, consistencyMatching a given set of rulesCost-benefit
analysis"Critical," "Hard-headed"
◍ Goleman's EI Research.
Answer: EI = twice as important as technical skills and cognitive abilities,
for jobs at all levels90% of difference in profiles of "star" versus "average"
performers was due to EI
◍ Theory #5: Herzberg's Motivation Hygiene Theory.
Answer: Separate and distinct clusters of factors associated with job
satisfaction and job dissatisfactionMotivators - job characteristics associated
with job satisfaction - job relatedHygiene Factors - job characteristics
associated with job dissatisfaction - working environment related
◍ Negative Affectivity.
Answer: Dwell on mistakes, focus on negativeFirst to be let go in times of
layoffs More likely to retaliate when feel injusticeHigh = fear, nervous,
angryLow = calm relaxed
◍ Cross Functional.
Answer: Teams comprised of different areas in an organization to solve a
problem (e.g., manufacturing, procurement, finance, and fulfillment)
◍ Self-Managed.
Answer: Teams solve problems but also have the authority for
decision-making and to implement their ideas for improvement.
