WGU D218 LEADERSHIP SKILLS AND
MINDSET COMPREHENSIVE STUDY GUIDE
2026 FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ Why do employees who possess high emotional intelligence work
effectively and ethically in customer service positions?.
Answer: Because of their ability to regulate their emotions
◍ Which characteristic of an organization is considered in the Competing
Values Framework?.
Answer: External versus internal focus of activity
◍ doing.
Answer: having the opportunity to do the work of leadership
◍ An act of violence occurs in the country. When a company leader is asked
about the situation by a colleague at lunch, the leader opens up to the
colleague and expresses concerns about the aggression associated with the
event. Which ethical concept is driving this leader's response?.
Answer: Personal ethics
◍ task-focused leadership.
Answer: Style of leadership in which the leader concentrates on achieving
the goals of the group by effectively carrying out tasks ; tells you what to do
and how to do it
◍ Hasan-Modern leadership qualities.
Answer: accountability, communication, decision making
◍ 5 improvement strategies of problem solving.
Answer: practice, timing, listening, observing, understanding motivations
, ◍ A new manager of a sales department receives the monthly reports from all
four of the company's sales locations throughout the state. The manager
must interpret this data to set targets for sales for the next month and next
quarter. Which skill set must this manager possess to fulfill this job
responsibility?.
Answer: Analysis
◍ A manager encourages employees to think creatively and take risks to
increase their impact on the organization. Which type of organizational
culture is reflected?.
Answer: Adhocracy
◍ The chief executive officer (CEO) of a beverage company wants to promote
a healthy lifestyle to its customers. Which action will achieve this goal?.
Answer: Build a park for the community that includes walking trails
◍ Which organizational department is responsible for managing and
overseeing employee compensation and benefits?.
Answer: Human resources
◍ Which step of the design thinking process introduces the product or idea to
the market?.
Answer: Implement
◍ what is leadership about?.
Answer: it is about how people experience you, not your position
◍ A company employee notices that a member of upper management is
harassing a newly hired employee. The employee reports this behavior to
the local authorities. Which term describes the action taken by the employee
who reported the incident?.
Answer: Whistleblowing
◍ Which organizational department is responsible for training and coaching
employees?.
Answer: Human resources
MINDSET COMPREHENSIVE STUDY GUIDE
2026 FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ Why do employees who possess high emotional intelligence work
effectively and ethically in customer service positions?.
Answer: Because of their ability to regulate their emotions
◍ Which characteristic of an organization is considered in the Competing
Values Framework?.
Answer: External versus internal focus of activity
◍ doing.
Answer: having the opportunity to do the work of leadership
◍ An act of violence occurs in the country. When a company leader is asked
about the situation by a colleague at lunch, the leader opens up to the
colleague and expresses concerns about the aggression associated with the
event. Which ethical concept is driving this leader's response?.
Answer: Personal ethics
◍ task-focused leadership.
Answer: Style of leadership in which the leader concentrates on achieving
the goals of the group by effectively carrying out tasks ; tells you what to do
and how to do it
◍ Hasan-Modern leadership qualities.
Answer: accountability, communication, decision making
◍ 5 improvement strategies of problem solving.
Answer: practice, timing, listening, observing, understanding motivations
, ◍ A new manager of a sales department receives the monthly reports from all
four of the company's sales locations throughout the state. The manager
must interpret this data to set targets for sales for the next month and next
quarter. Which skill set must this manager possess to fulfill this job
responsibility?.
Answer: Analysis
◍ A manager encourages employees to think creatively and take risks to
increase their impact on the organization. Which type of organizational
culture is reflected?.
Answer: Adhocracy
◍ The chief executive officer (CEO) of a beverage company wants to promote
a healthy lifestyle to its customers. Which action will achieve this goal?.
Answer: Build a park for the community that includes walking trails
◍ Which organizational department is responsible for managing and
overseeing employee compensation and benefits?.
Answer: Human resources
◍ Which step of the design thinking process introduces the product or idea to
the market?.
Answer: Implement
◍ what is leadership about?.
Answer: it is about how people experience you, not your position
◍ A company employee notices that a member of upper management is
harassing a newly hired employee. The employee reports this behavior to
the local authorities. Which term describes the action taken by the employee
who reported the incident?.
Answer: Whistleblowing
◍ Which organizational department is responsible for training and coaching
employees?.
Answer: Human resources
