WGU D268 RRM3 Task 2: Analyzing
Workplace Conflict Communication
3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and Professional
Conversations) Lesson 4 for information on interpersonal
communication behaviors.
A1. For each character (i.e., Write about Raymond here.
Raymond & Jenna) you Raymond starts the conversation with his
observed in the video, arms crossed and with an argumentative
identify 1 or 2 tone. He continues that throughout.
interpersonal
communication behaviors
that escalated the conflict. Write about Jenna here.
See Section 2: Lessons
Jenna becomes defensive after Raymond blames
4.2-4.5 Managing
her department and says he is implying
Conflict: Interpersonal
something that was not stated.
Conflict.
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
A1A. How did Raymond’s Write about Raymond here.
and Jenna’s behaviors in Raymond came into the conversation with an
A1 escalate the conflict? argumentative tone and showed that with his
Describe how each of the crossed arms as well. That stance showed
identified behaviors in A1 throughout the conversation with him blaming
escalated the conflict. Jenna and not trying to discuss how they can
work together, which escalated the
conversation.
mailto:https://www.stuvia.com/user/Wisdoms
, Write about Jenna here.
Jenna gets defensive and starts to argue back.
She starts out more open to a discussion, but
then closes off and argues when Raymond
continues to blame her
department. This escalates the conversation
further.
A2. For each of the Write about Raymond here.
interpersonal Raymond could have approached the
communication behaviors conversation with a more open mind. Instead of
identified in prompt A1, crossing his arms from the start he could have
provide an alternative had more open body language.
communication behavior
that could have been used
to de-escalate the conflict.
Note: The interpersonal Write about Jenna here.
communication behaviors Instead of getting defensive Jenna could have
could be verbal or kept her positivity up. She could have talked to
nonverbal. Raymond more about the problems he is
facing and how they could possibly be solved.
A2A. Describe how each of Write about Raymond here.
the identified behaviors in If Raymond came into the conversation with a
prompt A2 could have more open mind and without just blaming
been used to de-escalate everyone else, then the conversation could
the conflict. have gone smoother. They could have a mutual
discussion on how they can help each other to
solve these problems.
Write about Jenna here.
If Jenna did not get so defensive with Raymond
blaming her department, she could have had
the potential to de-escalate by sympathizing
with Raymond. Then they could have mutually
discussed a resolution.
mailto:https://www.stuvia.com/user/Wisdoms
Workplace Conflict Communication
3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and Professional
Conversations) Lesson 4 for information on interpersonal
communication behaviors.
A1. For each character (i.e., Write about Raymond here.
Raymond & Jenna) you Raymond starts the conversation with his
observed in the video, arms crossed and with an argumentative
identify 1 or 2 tone. He continues that throughout.
interpersonal
communication behaviors
that escalated the conflict. Write about Jenna here.
See Section 2: Lessons
Jenna becomes defensive after Raymond blames
4.2-4.5 Managing
her department and says he is implying
Conflict: Interpersonal
something that was not stated.
Conflict.
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
A1A. How did Raymond’s Write about Raymond here.
and Jenna’s behaviors in Raymond came into the conversation with an
A1 escalate the conflict? argumentative tone and showed that with his
Describe how each of the crossed arms as well. That stance showed
identified behaviors in A1 throughout the conversation with him blaming
escalated the conflict. Jenna and not trying to discuss how they can
work together, which escalated the
conversation.
mailto:https://www.stuvia.com/user/Wisdoms
, Write about Jenna here.
Jenna gets defensive and starts to argue back.
She starts out more open to a discussion, but
then closes off and argues when Raymond
continues to blame her
department. This escalates the conversation
further.
A2. For each of the Write about Raymond here.
interpersonal Raymond could have approached the
communication behaviors conversation with a more open mind. Instead of
identified in prompt A1, crossing his arms from the start he could have
provide an alternative had more open body language.
communication behavior
that could have been used
to de-escalate the conflict.
Note: The interpersonal Write about Jenna here.
communication behaviors Instead of getting defensive Jenna could have
could be verbal or kept her positivity up. She could have talked to
nonverbal. Raymond more about the problems he is
facing and how they could possibly be solved.
A2A. Describe how each of Write about Raymond here.
the identified behaviors in If Raymond came into the conversation with a
prompt A2 could have more open mind and without just blaming
been used to de-escalate everyone else, then the conversation could
the conflict. have gone smoother. They could have a mutual
discussion on how they can help each other to
solve these problems.
Write about Jenna here.
If Jenna did not get so defensive with Raymond
blaming her department, she could have had
the potential to de-escalate by sympathizing
with Raymond. Then they could have mutually
discussed a resolution.
mailto:https://www.stuvia.com/user/Wisdoms
