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WGU Organizational Behavior (GTO1, C715) exam Questions and answers with 100% accurate solutions + detailed rationales

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WGU Organizational Behavior (GTO1, C715) exam Questions and answers with 100% accurate solutions + detailed rationales

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Question No. 1
W GU Oper ations Managem ent
(C215, VDC2) exam w ith 100%
accu r ate solu tions 2026 – 2027
(GUARANTEED PASS)
Which project life cycle phase focuses on determining whether
the proposed project is technically, financially, and operationally
viable?
A Planning

B Conception

C Feasibility analysis

D Execution

Correct Answer: C
The feasibility analysis phase evaluates whether a proposed
project is technically, financially, and operationally viable.
During feasibility analysis, organizations assess:
Cost-benefit justification
Resource availability
Technical constraints
Operational impact
Risk and uncertainty
This phase prevents organizations from committing to projects
that:
Are too costly
Lack capability support
Conflict with operational capacity
Fail to deliver strategic value


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Planning and execution only proceed if feasibility criteria are
satisfied.
In Operations Management, feasibility analysis is especially
critical for projects involving:
Capacity expansion
New facilities
System implementations
Process redesign
It serves as a decision gate that protects organizational resources
and ensures disciplined project selection.

Question No. 2
Which tier-level supplier directly supplies materials or services to
a processing and packaging plant?
A Tier one suppliers

B Tier two suppliers

C Tier three suppliers

D Tier four suppliers

E Tier five suppliers

Correct Answer: A
Comprehensive and Detailed Explanation (250 words):
Tier one suppliers directly supply materials or services to a
processing and packaging plant.
In supply chain hierarchy:
Tier one suppliers deliver components, raw materials, or services
directly to the manufacturer
Tier two suppliers supply tier one
Tier three and beyond supply upstream tiers
JIT systems rely heavily on tier one suppliers because:
Delivery frequency is high
Quality must be consistent
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Lead times must be short
Coordination must be tight
Operations Management stresses the importance of strong
partnerships with tier one suppliers to ensure uninterrupted flow
and minimal inventory.

Question No. 3
Which term means to schedule a job that starts immediately,
regardless of the due date?
A Forward scheduling

B Finite loading

C Infinite loading

D Backward scheduling

Correct Answer: A
Forward scheduling means scheduling work as soon as resources
are available, regardless of the job's due date.
In Operations Management:
Forward scheduling starts at the current time
Jobs are scheduled sequentially into the future
Completion dates are determined after scheduling
This method is commonly used when:
Capacity utilization is the priority
Due dates are flexible
Make-to-stock environments exist
In contrast:
Backward scheduling starts from the due date and works
backward
Finite loading respects capacity limits
Infinite loading ignores capacity constraints
Forward scheduling ensures continuous resource use but may
result in early job completion and higher inventory levels.

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Question No. 4
Which two factors affect a service location decision? Choose 2
answers
A Closeness to manufacturing facilities

B Proximity to customers

C Warehouse storage

D Quality-of-life issues

Correct Answer: B, D
For service organizations, proximity to customers and quality-of-
life issues are two dominant factors in location decisions.
Unlike manufacturing, service operations require direct customer
contact. Being close to customers reduces travel time, improves
convenience, enhances responsiveness, and increases perceived
service quality. Examples include hospitals, banks, restaurants,
and consulting offices, where location accessibility directly
influences demand.
Quality-of-life issues---such as education, healthcare, housing,
safety, climate, and cultural amenities---affect the ability to
attract and retain skilled service employees. Human capital is a
critical input in service operations, and workforce availability
often outweighs cost considerations.
The other options are less relevant:
Manufacturing proximity matters mainly for production facilities
Warehouse storage is a logistics concern, not a service driver
Operations Management emphasizes that service location
decisions balance customer access and employee satisfaction,
since both directly influence service quality, productivity, and
long-term sustainability.

Question No. 5



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