IAED Emergency Telecommunicator Certification Exam
with all Correct & 100% Verified Answers |Latest Version
|Already Graded A+
1. What does the acronym TDD stand for? ✔Correct Answer-Telecommunications Device for
the Deaf
2. When faced with an ethical dilemma in the communication center, the ETC should first:
✔Correct Answer-Follow the 3Ps: Protocol, Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a reference system is
known as a: ✔Correct Answer-Protocol
4. In this course, the "Three P's" refer to: ✔Correct Answer-Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an important framework
for: ✔Correct Answer-maintaining command, managing resources, adn coordinating efforts
6. In regard to legal negligence, causation is proven when: ✔Correct Answer-a direct link
between the breach of duty and the identified injury or damage is established
7. What is an example of a trauma incident? ✔Correct Answer-a burned patient
8. An incident requiring HAZMAT response involves: ✔Correct Answer-the release or escape
of hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point is commonly
called? ✔Correct Answer-a channel
10. When possible emergency tele-communicators should always ask the caller for permission
before providing dispatch life support (DLS) instructions. T/F ✔Correct Answer-False
11. What does the acronym CAD stand for? ✔Correct Answer-Computer-Aided Dispatch
12. In the context of the communication process, the medium is: ✔Correct Answer-how the
message is conveyed
13. For the caller, the perceived response time is often not as long as the actual response time.
✔Correct Answer-False
, 14. When an ETC is having trouble communicating with a caller who primarily speaks a foreign
language, the ETC should: ✔Correct Answer-obtain foreign launguage support, if available
15. When communicating with a caller suffering from hallucinations or delusions, you should
challenge the caller's false assertions and beliefs. T/F ✔Correct Answer-False
16. Which term refers to a mobile unit that responds to a scene of a fire/rescue incident?
✔Correct Answer-Apparatus
17. A wake-effect collision is a traffic collision directly involving one or more emergency
vehicles: ✔Correct Answer-yes (wake effect collisions)
18. Which of the following best describes the difference between eustress and distress?
✔Correct Answer-Esutress is POSITIVE and motivating. disstress is NEGATIVE and disabling.
19. Burnout is best described as: ✔Correct Answer-exhaustion (or inability to function
normally) resulting from a buildup of long-term stress
20. Which of the following terms is best described as disorder that occurs while a person
normal response to a traumatic event does not fade over the course of a few days or weeks?
✔Correct Answer-Post-Traumatic Stress Disorder (PTSD)
21. Post-Dispatch Instructions (PDI's) are: ✔Correct Answer-basic-level instructions given to
the caller by the EMD immediately after obtaining dispatch
22. Quality assurance specialists listen to audio recordings of randomly selected calls in order
to: ✔Correct Answer-compare each calltakers performance with specific protocol and
customer service performance standards
23. For many law enforcement/police calls, the most important characteristic of the reported
event is the: ✔Correct Answer-the time elapsed sjnce the incudent occurred (time of
occurence)
24. In some emergency communications centers, the responsibilities of call taking and
dispatching are distinct roles performed by separate individuals. T/F ✔Correct Answer-True
25. When a caller is having difficulty understanding you over the phone, speaking louder is
generally more helpful than speaking slower. T/F ✔Correct Answer-False
26. The international Academics of Emergency Dispatch (IAED) recognized the emergency
telecommunicator as the first Incident Commander (IC) under the Incident Command System
(ICS). T/F ✔Correct Answer-False
with all Correct & 100% Verified Answers |Latest Version
|Already Graded A+
1. What does the acronym TDD stand for? ✔Correct Answer-Telecommunications Device for
the Deaf
2. When faced with an ethical dilemma in the communication center, the ETC should first:
✔Correct Answer-Follow the 3Ps: Protocol, Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a reference system is
known as a: ✔Correct Answer-Protocol
4. In this course, the "Three P's" refer to: ✔Correct Answer-Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an important framework
for: ✔Correct Answer-maintaining command, managing resources, adn coordinating efforts
6. In regard to legal negligence, causation is proven when: ✔Correct Answer-a direct link
between the breach of duty and the identified injury or damage is established
7. What is an example of a trauma incident? ✔Correct Answer-a burned patient
8. An incident requiring HAZMAT response involves: ✔Correct Answer-the release or escape
of hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point is commonly
called? ✔Correct Answer-a channel
10. When possible emergency tele-communicators should always ask the caller for permission
before providing dispatch life support (DLS) instructions. T/F ✔Correct Answer-False
11. What does the acronym CAD stand for? ✔Correct Answer-Computer-Aided Dispatch
12. In the context of the communication process, the medium is: ✔Correct Answer-how the
message is conveyed
13. For the caller, the perceived response time is often not as long as the actual response time.
✔Correct Answer-False
, 14. When an ETC is having trouble communicating with a caller who primarily speaks a foreign
language, the ETC should: ✔Correct Answer-obtain foreign launguage support, if available
15. When communicating with a caller suffering from hallucinations or delusions, you should
challenge the caller's false assertions and beliefs. T/F ✔Correct Answer-False
16. Which term refers to a mobile unit that responds to a scene of a fire/rescue incident?
✔Correct Answer-Apparatus
17. A wake-effect collision is a traffic collision directly involving one or more emergency
vehicles: ✔Correct Answer-yes (wake effect collisions)
18. Which of the following best describes the difference between eustress and distress?
✔Correct Answer-Esutress is POSITIVE and motivating. disstress is NEGATIVE and disabling.
19. Burnout is best described as: ✔Correct Answer-exhaustion (or inability to function
normally) resulting from a buildup of long-term stress
20. Which of the following terms is best described as disorder that occurs while a person
normal response to a traumatic event does not fade over the course of a few days or weeks?
✔Correct Answer-Post-Traumatic Stress Disorder (PTSD)
21. Post-Dispatch Instructions (PDI's) are: ✔Correct Answer-basic-level instructions given to
the caller by the EMD immediately after obtaining dispatch
22. Quality assurance specialists listen to audio recordings of randomly selected calls in order
to: ✔Correct Answer-compare each calltakers performance with specific protocol and
customer service performance standards
23. For many law enforcement/police calls, the most important characteristic of the reported
event is the: ✔Correct Answer-the time elapsed sjnce the incudent occurred (time of
occurence)
24. In some emergency communications centers, the responsibilities of call taking and
dispatching are distinct roles performed by separate individuals. T/F ✔Correct Answer-True
25. When a caller is having difficulty understanding you over the phone, speaking louder is
generally more helpful than speaking slower. T/F ✔Correct Answer-False
26. The international Academics of Emergency Dispatch (IAED) recognized the emergency
telecommunicator as the first Incident Commander (IC) under the Incident Command System
(ICS). T/F ✔Correct Answer-False
