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CAPTAIN (CA)
Pilot in Command of an aircraft (PIC); occupies left seat in the Flight Deck
CARGO
Items accepted for carriage on a flight, including baggage, airfreight, small
package shipments, mail and Comat (see next page)
CARGO COMPARTMENT
Sections of the aircraft used to store baggage and other cargo. Passengers are
not permitted access to these compartments
CARRIER
An airline that provides scheduled air transportation to the public
CARRY-ON BAGGAGE
Items carried by the customer onto the aircraft. Excessive carry-on items may
be stored in one of the designated cargo compartments. The weight of
___________________________________________________________ items is included
,with
the passenger's weight
CHARTER
A non-scheduled flight contracted to specific groups who enter into a mutual
agreement regarding cost and services with the airline
CHECKLIST
Any written list of items designed to assist a crewmember in performing their job
responsibilities in a specific order
CHECKED BAGGAGE
Baggage (luggage) surrendered by the customer at their original boarding
city that is carried to the passenger's final destination is returned to the
customer only at the
baggage claim area
COMAT / COMAIL
Company material / Company mail
COMPLAINT RESOLUTION OFFICIAL (CRO)
An employee who has been trained in the rules and regulations involving a
person with disabilities and issues with exit row requirements when pertaining
to passengers with
disabilities
, CONFIGURATION
The arrangement of an aircraft's seats and other cabin features
CONNECTION
The process of taking two (2) or more flight segments to travel to a final
destination. EXAMPLE: A customer and their luggage take a flight from
Huntsville, Alabama to Memphis, Tennessee, change to another aircraft, and then
take another flight from Memphis, Tennessee to Springfield, Missouri
CREWMEMBER
Person(s) designated to perform specialized duties onboard an aircraft. (e.g. pilot
and Flight Attendant)
CREW RESOURCE MANAGEMENT (CRM)
The effective use of all resources including personnel, training procedures and
equipment to achieve the highest possible level of safety
DANGEROUS GOODS (DG)
Items deemed by the DOT as hazardous when shipped via an aircraft. Also known
as Hazmat
DEADHEADING (DH)
A crewmember being positioned for a trip or traveling to training