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• How do you keep your patients safe? Site specific examples.
o Verifying Name and DOB on every call and pickup ( to make sure it's the
right patient everytime)
o Double checking my Data Entry before submission.
o Making Sure to stay up to date on my training.
• Do you feel safe in your workspace? How are you kept safe in your workspace?
o Yes, Kept Safe with Disaster/Evacuation Plans in Place when needed.
o General Evacuation Plan, Pharmacist calls 911 or appropriate agency,
everyone meets outside at designated location by trashcan in corner of
parking lot as safe zone.
• What do you do if there is a power outage?
o Backup Generator to start for fridge and server
o Pharmacist to Call Landlord if backup generators do not activate
o Initiate evacuation of employees and patients.
o Landlord or vendor to arrive and assess situation
o Landlord of vendor to give all clear
o Also, Pharmacist to Call Spectrum To Temporarily Change Phone
Settings for pharmacy until power resolved.
o If backup generator does not activate, medication will be transferred
to Excel Pharmacy. Also, calls will be re-routed to Excel Pharmacy.
,• What specific tools/ resources do you have that help you function with
your daily tasks?
o REMS Medication List posted above FILLING 2 station.
o Hazardous Drugs Marked on Shelves with BIOHAZARD/BIOPELIGRO
STICKERS that are ORANGE. Also, we have a separate tray to count these
medications.
o Look alike sound Alike Drugs Separated on Shelves with STOP SIGN STICKERS.
o The Pharmacist Support
• How do you protect patients PHI and Billing info under the HIPAA guidelines?
o Confirm DOB and Address while on phone with patient to ensure right patient
o Protect Billing by ensuring to log off terminal when leaving computer so no
one else has access to CC info.
• Where is HIPAA info stored in Pharmacy Operating System?
o HIPAA info is stored in the patient profile and the demographic profile.
• How would you define the term "conflict of interest"? In the context
of your job description (technician and pharmacist separate) how would
you define this term?
o Any Financial Benefit to make a healthcare decision for a patient that is not in
their best interest
, • Do you know of any projects that are currently being worked on for Quality
Improvement, increasing operational efficiencies, or improving patient health
outcomes?
o There is 1 major Quality improvement project the pharmacist is working on:
o Decreasing the number of medication errors
o We are helping by recording medication errors in Pharmacy Quick Tools >
Incident Logs to help track them.
• Who and how would you report a HIPAA violation that was brought to your
attention?
o Report to Supervisor (Keta or Raj Jhala)
o Pharmacist Records in HIPAA Violation LOG in Pharmacy Quick
Tools>Incident Logs and contacts both parties affected to inform them
of the breach.
• Who and how would you report and solve an escalated complaint from a
patient?
o Help if I can, If not, Inform the supervisor.
o Record incident in the Pharmacy Quick Tools > Complaint Log
o Pharmacist to finish complaint Log once resolved.