Updated (Graded A+)-DCCC
Q U EST IO N 1
1. Shauna is writing a document that will compare and contrast different retirement
plans. She will most likely use the paragraph plan.
a
pivoting
.
b
indirect
.
c transitio
. nal
d
direct
.
Q U EST IO N 2
1. If an audience will be unwilling, uninterested, displeased, disappointed, or hostile, the
most effective organizational pattern is the
a geographical
. pattern.
b chronological
. pattern.
c
direct pattern.
.
d
indirect pattern.
.
Q U EST IO N 3
1. Which of the following should be organized in a direct pattern?
a A proposal submitted to the board of directors to add a wellness program to the
. company's benefits package
b
An e-mail message to employees telling them that health benefits will be cut
.
c
An online manual showing visitors how to download a software program
.
d
A letter denying a customer's claim about a defective product
.
Q U EST IO N 4
1. Many communication experts regard as the greatest failing of business
writers.
a limited
. education
b overconfidenc
. e
c
bad spelling
.