WGU Business of IT – Applications -
D336 Section 1 - 2
To ensure a holistic approach to service management, ITIL 4 outlines four dimensions
of service management, from which each component of the SVS should be considered.
The four dimensions are: - answer organizations and people
Information and technology
partner and suppliers
The key components of the ITIL 4 framework are the BLANK and the BLANK – answer
ITIL service value system (SVS)
four dimensions model.
The core components of the ITIL SVS are: - answer The ITIL service value chain, ITIL
practices, ITIL guiding principles, governance, and continual improvement
The four perspectives that are critical to the effective and efficient facilitation of value for
customers and other stakeholders in the form of products and services - answerfour
dimensions of Service Management
To ensure a holistic approach to service management, ITIL 4 outlines four dimensions
of service management, from which each component of the SVS should be considered.
The four dimensions are: - answerOrganization and people
information and technology
Partners and supply
value stream and processes
One of the four dimensions of service management. It ensures that the way an
organization is structured and managed, as well as its roles, responsibilities, and
systems of authority and communication, is well defined and supports its overall
strategy and operating model. - answerOrganization and people
One of the four dimensions of service management. It includes the information and
knowledge used to deliver services, and the information and technologies used to
manage all aspects of the service value system. - answerInformation and Technology
One of the four dimensions of service management. It encompasses the relationships
an organization has with other organizations that are involved in the design,
development, deployment, delivery, support, and/or continual improvement of services.
- answerPartners and suppliers
D336 Section 1 - 2
To ensure a holistic approach to service management, ITIL 4 outlines four dimensions
of service management, from which each component of the SVS should be considered.
The four dimensions are: - answer organizations and people
Information and technology
partner and suppliers
The key components of the ITIL 4 framework are the BLANK and the BLANK – answer
ITIL service value system (SVS)
four dimensions model.
The core components of the ITIL SVS are: - answer The ITIL service value chain, ITIL
practices, ITIL guiding principles, governance, and continual improvement
The four perspectives that are critical to the effective and efficient facilitation of value for
customers and other stakeholders in the form of products and services - answerfour
dimensions of Service Management
To ensure a holistic approach to service management, ITIL 4 outlines four dimensions
of service management, from which each component of the SVS should be considered.
The four dimensions are: - answerOrganization and people
information and technology
Partners and supply
value stream and processes
One of the four dimensions of service management. It ensures that the way an
organization is structured and managed, as well as its roles, responsibilities, and
systems of authority and communication, is well defined and supports its overall
strategy and operating model. - answerOrganization and people
One of the four dimensions of service management. It includes the information and
knowledge used to deliver services, and the information and technologies used to
manage all aspects of the service value system. - answerInformation and Technology
One of the four dimensions of service management. It encompasses the relationships
an organization has with other organizations that are involved in the design,
development, deployment, delivery, support, and/or continual improvement of services.
- answerPartners and suppliers
