WGU Business of IT D336
Utility (Service Mngmnt) - answer What the service does
Service - answer Facilitates outcomes for customers with limited cost to them
Warranty (Service Mngmnt) - answer How the service performs
Customer - answer Person who defines requirements for a service
User - answer End user of services
Service Management - answer Set of service capabilities
Sponsor - answer Person who authorizes budget for service
Cost - answer Amount spent
Value - answer"PERCEIVED" Benefit, usefulness or importance
Organization - answerPerson/group with its own fuctions
Outcome - answerResult for stakeholder
Output - answerDeliverable of an activity
Risk - answerPossible events that could cause harm or loss
Utility (Creating Value w/Service) - answerFunctionality to meet a need
Warranty (Creating Value w/Service) - answerAssurance that the requirements will be
met
Service Offering - answerMay include goods, resources, and service actions
Service relationship management - answerJoins activities performed by providers and
consumers
Service provision - answerProviding services
Value Stream - answerSeries of steps undertaken by organization to create & deliver
products & services to consumers.
Utility (Service Mngmnt) - answer What the service does
Service - answer Facilitates outcomes for customers with limited cost to them
Warranty (Service Mngmnt) - answer How the service performs
Customer - answer Person who defines requirements for a service
User - answer End user of services
Service Management - answer Set of service capabilities
Sponsor - answer Person who authorizes budget for service
Cost - answer Amount spent
Value - answer"PERCEIVED" Benefit, usefulness or importance
Organization - answerPerson/group with its own fuctions
Outcome - answerResult for stakeholder
Output - answerDeliverable of an activity
Risk - answerPossible events that could cause harm or loss
Utility (Creating Value w/Service) - answerFunctionality to meet a need
Warranty (Creating Value w/Service) - answerAssurance that the requirements will be
met
Service Offering - answerMay include goods, resources, and service actions
Service relationship management - answerJoins activities performed by providers and
consumers
Service provision - answerProviding services
Value Stream - answerSeries of steps undertaken by organization to create & deliver
products & services to consumers.
