WGU D336
Service management - answer A set of specialized organizational capabilities for
enabling value to customers in the form of services.
Value - answer The perceived benefits, usefulness and importance of something
User - answerA person who uses the service
Customer - answer Defines requirements for services
Sponsor - answerAuthorizes budgets for services
Supplier - answerExternal partner who provides services to the orgnaization
Organization - answerA group of people that has its own functions, responsibilities, and
authorities to achieve specific objectives.
Service - answerThe means of enabling value co-creation by facilitating outcomes that
customers want to achieve without the customer having to manage specific costs and
risks.
Product - answerConfiguration of resources, created by the orgnaization, that will be
potentially valuable to customers.
Service offering - answerA specific mix of services and products sold to a specific
customer
Goods - answerOwnership is transferred to customer
Access to resources - answercustomer is allowed to use it
Service actions - answerThings the service provider does for the customer
Output - answerA tangible or intangible deliverable of an activity
Outcome - answerA result for a stakeholder enabled by one or more outputs
Cost - answerCan be removed from the customer and can be imposed on the customer
Risk - answerUncertainty of outcome.
Utility - answerFit for purpose. Service does what it is meant to do.
Service management - answer A set of specialized organizational capabilities for
enabling value to customers in the form of services.
Value - answer The perceived benefits, usefulness and importance of something
User - answerA person who uses the service
Customer - answer Defines requirements for services
Sponsor - answerAuthorizes budgets for services
Supplier - answerExternal partner who provides services to the orgnaization
Organization - answerA group of people that has its own functions, responsibilities, and
authorities to achieve specific objectives.
Service - answerThe means of enabling value co-creation by facilitating outcomes that
customers want to achieve without the customer having to manage specific costs and
risks.
Product - answerConfiguration of resources, created by the orgnaization, that will be
potentially valuable to customers.
Service offering - answerA specific mix of services and products sold to a specific
customer
Goods - answerOwnership is transferred to customer
Access to resources - answercustomer is allowed to use it
Service actions - answerThings the service provider does for the customer
Output - answerA tangible or intangible deliverable of an activity
Outcome - answerA result for a stakeholder enabled by one or more outputs
Cost - answerCan be removed from the customer and can be imposed on the customer
Risk - answerUncertainty of outcome.
Utility - answerFit for purpose. Service does what it is meant to do.
