CPHQ Practice Exam Questions &
Answers (Grade A+)
The evolution of quality improvement in healthcare has shifted the
primary focus from performance of individuals to the performance
of the
a. medical staff
b. governing body
c. ancillary departments
d. organization's systems -
correct answer ✅d. organization's systems
The best way to evaluate the effectiveness of performance
improvement training is through
a. observed behavioral changes
b. self-assessments
c. participants' feedback
d. post-test results -
correct answer ✅a. observed behavioral changes
The primary objective of the operational linkage between risk
management and quality/performance improvement is to
a. meet regulatory requirements
b. develop a plan of action for individual cases
,CPHQ Practice Exam Questions &
Answers (Grade A+)
c. develop a comprehensive plan to prevent future occurrences
d. alert the hospital attorney of a potentially compensable event -
correct answer ✅c. develop a comprehensive plan to prevent
future occurrences
The primary reason to analyze customer satisfaction surveys is to
a. provide data for the quality improvement program
b. meet pay-for-performance requirements
c. identify how perceptions relate to the services provided
d. assist with evaluating employee performance -
correct answer ✅c. identify how perceptions relate to the services
provided
Which of the following should a Quality Council provide to best
ensure success of performance improvement teams?
a. facilitator and recorder
b. empowerment and training
c. indicators and a data analyst
d. standards and procedures -
correct answer ✅b. empowerment and training
,CPHQ Practice Exam Questions &
Answers (Grade A+)
Which of the following is the most effective way to integrate
performance improvement concepts throughout an organization?
a. quarterly newsletters
b. monthly lectures
c. quality teams
d. continuous monitoring -
correct answer ✅c. quality teams
A critical difference between quality assurance (QA) and quality
improvement is a shift in focus from
a. retrospective review to concurrent screening
b. nonclinical aspects to customer satisfaction
c. identifying poor performers to improving group performance
d. QA coordinators to teams -
correct answer ✅c. identifying poor performers to improving
group performance
A clinical pathway on the management of hip fractures has been
developed by a multi-disciplinary team and implemented in a large
teaching hospital. After monitoring for 6 months, the length of stay
continues to exceed the guidelines. Which of the following should
be the next steps?
, CPHQ Practice Exam Questions &
Answers (Grade A+)
a. evaluate compliance with the pathway
b. correlate the pathway with staffing levels
c. re-educate the staff on the purpose of the pathway
d. continue to monitor and collect additional data -
correct answer ✅a. evaluate compliance with the pathway
One difference between continuous quality improvement and
traditional quality assurance is that quality improvement always
a. requires the application of statistical process control
b. excludes monitoring and evaluation of care provided
c. focuses on systems or processes
d. addresses potential problems -
correct answer ✅c. focuses on systems or processes
Which of the following sampling techniques selects participants
based on their availability in a certain plan during a specific time
frame?
a. quota
b. random
c. volunteer
Answers (Grade A+)
The evolution of quality improvement in healthcare has shifted the
primary focus from performance of individuals to the performance
of the
a. medical staff
b. governing body
c. ancillary departments
d. organization's systems -
correct answer ✅d. organization's systems
The best way to evaluate the effectiveness of performance
improvement training is through
a. observed behavioral changes
b. self-assessments
c. participants' feedback
d. post-test results -
correct answer ✅a. observed behavioral changes
The primary objective of the operational linkage between risk
management and quality/performance improvement is to
a. meet regulatory requirements
b. develop a plan of action for individual cases
,CPHQ Practice Exam Questions &
Answers (Grade A+)
c. develop a comprehensive plan to prevent future occurrences
d. alert the hospital attorney of a potentially compensable event -
correct answer ✅c. develop a comprehensive plan to prevent
future occurrences
The primary reason to analyze customer satisfaction surveys is to
a. provide data for the quality improvement program
b. meet pay-for-performance requirements
c. identify how perceptions relate to the services provided
d. assist with evaluating employee performance -
correct answer ✅c. identify how perceptions relate to the services
provided
Which of the following should a Quality Council provide to best
ensure success of performance improvement teams?
a. facilitator and recorder
b. empowerment and training
c. indicators and a data analyst
d. standards and procedures -
correct answer ✅b. empowerment and training
,CPHQ Practice Exam Questions &
Answers (Grade A+)
Which of the following is the most effective way to integrate
performance improvement concepts throughout an organization?
a. quarterly newsletters
b. monthly lectures
c. quality teams
d. continuous monitoring -
correct answer ✅c. quality teams
A critical difference between quality assurance (QA) and quality
improvement is a shift in focus from
a. retrospective review to concurrent screening
b. nonclinical aspects to customer satisfaction
c. identifying poor performers to improving group performance
d. QA coordinators to teams -
correct answer ✅c. identifying poor performers to improving
group performance
A clinical pathway on the management of hip fractures has been
developed by a multi-disciplinary team and implemented in a large
teaching hospital. After monitoring for 6 months, the length of stay
continues to exceed the guidelines. Which of the following should
be the next steps?
, CPHQ Practice Exam Questions &
Answers (Grade A+)
a. evaluate compliance with the pathway
b. correlate the pathway with staffing levels
c. re-educate the staff on the purpose of the pathway
d. continue to monitor and collect additional data -
correct answer ✅a. evaluate compliance with the pathway
One difference between continuous quality improvement and
traditional quality assurance is that quality improvement always
a. requires the application of statistical process control
b. excludes monitoring and evaluation of care provided
c. focuses on systems or processes
d. addresses potential problems -
correct answer ✅c. focuses on systems or processes
Which of the following sampling techniques selects participants
based on their availability in a certain plan during a specific time
frame?
a. quota
b. random
c. volunteer
