Management: Key Concepts
and Examples, Exams of
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Definition of Tourism: Supply Side - ANSWERS-The tourist industry consist of all
those firms, organizations and facilities which are intended to serve the specific
needs and wants of tourists.
Leiper Model***** - ANSWERS-It divides tourism into 3 sections
1) Traveling
2) Transit
3) Tourist
Effects to the model in the real world:
bad econ, bad region, weather, flight, transit route.......
Definition of a tourist: demand side - ANSWERS-Person staying at least ONE
NIGHT and not more than one consecutive year in places outside their usual
environment [>80 km (50 Miles) for leisure, business and other non work
purposes
,Componets of the Tourism Industry : 7 Parts - ANSWERS-1) Lodging
2) Transportation
3) Food + Bev
4) Attraction
5) Retail
6) Tourism promotion (NTO/STO/CVB)
7) Travel Intermediaries
NTO - ANSWERS-National Tourism Office
STO - ANSWERS-State Tourism Office
CVB - ANSWERS-Convetions vistors Bureau
Who plans in advance ? - ANSWERS-Leisure traveler plans in advance
Business do not
Special Characteristics of Tourism - ANSWERS-1) Intangibility
- nothing you can try out, return after
2) Inseparability
-the provider + guest comes together to make a product
, 3) Variability
- no 2 guest experience are ever like
4) Perishability
5) High seasonality
- predictable changes in demand over time
Push and Pull factors****** - ANSWERS-Push: Factors that make someone want
to travel
Pull: Factors that draw a traveler to as specific destination
Abraham Maslow developed a hierarchy to depict people's needs. At the bottom
of this hierarchy you will find - ANSWERS-physiological needs
Give and example of a demographic segmentation - ANSWERS-mature traveler
Allocentric travelers found at one extreme of Plog's continuum would be referred
to by marketers as - ANSWERS-Innovators